Experience

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  Vitamalt nigeria plc

  Jan 1999 - Jan 2010

  Warehouse manager

  To decrease the customer waiting times from an average of 4 working days from their payment to supply cycle.Ensured daily reconciliation of cash registers, Improved the process to resolve and report any cash discrepancies within 24 hours maintaining a low rate of unresolved issues, improved the CSAT score by provide excellent customer service during cash transactions and Process refunds accurately and promptly.Designed and improved data collection mechanisms to ensure the accuracy of statistical data, improve efficiency in data collection processes, increase response rates for surveys and data collection, adhere to data privacy and security regulations and Improve data presentation for better understanding.Completed 95% of transactions within the established time frame, reducing customer waiting times from 4 working days to 1, achieved a 100% accuracy rate in balancing cash registers at the end of each shift and achieved a 98% accuracy rate in processing refunds, minimizing errors and ensuring customer satisfaction.Maintained a data accuracy rate of 98%+, validated through periodic audits or validation checks, reduced data collection time by 15% through the implementation of streamlined processes, achieved a 95% quality rating on statistical reports, as assessed through internal and external reviews.Achieved a 98% inventory accuracy rate, verified through regular cycle counts and audits, reduced order processing time by 15%, ensuring orders are fulfilled promptly and meeting customer expectations and achieved a 99% + shipping accuracy rate, minimizing errors and meeting delivery deadlines. Show less

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  International breweries plc, (sabmiller)

  Jan 2010 - Apr 2014

  Sales manager

  Effective Risk Management: Successfully identified and assessed risks within the organization, leading to the implementation of robust risk management strategies. Developed and implemented risk-based audit plans to address high-risk areas, resulting in improved overall risk mitigation.Process Improvement: Identified inefficiencies in business processes and recommended improvements, leading to increased operational efficiency and cost savings. Implemented process enhancements that resulted in a reduction in errors and improved compliance with internal policies and external regulations.Compliance Achievement: Ensured compliance with industry regulations and standards, through thorough audits and implementation of necessary controls. Led the organization through successful external audits, achieving high levels of compliance and receiving positive feedback from regulatory bodies.Fraud Detection and Prevention: Detected instances of fraud through meticulous analysis and investigation, resulting in the implementation of controls to prevent future occurrences. Developed and implemented fraud awareness training programs for employees, contributing to a more vigilant and proactive organizational culture.Cost Savings: Identified cost-saving opportunities by optimizing internal processes and recommending changes in resource allocation. Implemented cost-effective solutions that contributed to the reduction of overall operational expenses.Timely and Accurate Reporting: Prepared detailed and accurate audit reports for management, providing insights into areas of improvement and actionable recommendations. Established a system for regular and timely reporting, enhancing the organization's ability to make informed decisions.Cross-Functional Collaboration: Collaborated effectively with departments across the organization, fostering a culture of teamwork and communication. Worked closely with IT and other relevant teams to address and improve data security measures. Show less

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  International breweries plc, (ab inbev)

  Apr 2014 - Sept 2020

  Sales admin/regional route to market manager (lagos & west)

  As the organization was going through an acquisition and merger phase, we had sales teams from InBev and SAB Miller who had to be Inducted and groomed to get accustomed to the Organizational climate at AB InBev and had to rationalize the distribution network which was acquired from these companies.Strategic Initiatives To merge two distinct sales forces into one, overcoming significant initial resistance from long-term employees, developed strategy to maximize sales potential for all brands acquired into the portfolio.Through proactive trade partner relations maintained a 100% retention rate of all the sales and administration teams as well as the trade partners, despite changes in Organizational size and structure, thus increasing the revenues by over 60% in the very first year and achieving an unprecedented Volume of 1 million Cases in the territory joining the Millionaires club.As the organization was going through the consolidation phase of streamlining its sales and admin processes, was involved in training of people all levels on a) Streamlined reporting and feedback systems b) Product Knowledge of the newly introduced products c) Selling and Merchandising skills.Produced statistical documentation of the reach and the whole Universe of Retail Outlets to the top management in order to facilitate decision making in manpower requirements and resource allocation for an improved coverage plan and distributor services. Show less

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  Engee pet manufacturing company nigeria limited

  Oct 2020 - now

  Customer sales support manager (nigeria)

  Recruited by early-stage venture to build and manage business infrastructure as the company had grown multifold in size and in revenues. As Customer Support and Sales Operations Manager, responsible for strategic planning, operating leadership, decision making and improve customer experience.Strategic Initiatives Reengineered all accounting and finance processes; led SAP implementation and restructured logistics organization, cutting costs by 20% while raising performance standards. Successfully streamlined the entire distribution network named “Operation Streamline” to rationalize into Blue line (Beverage & Preform manufacturers) and Green Line (Preform & bottle manufacturers ) of distribution.Lead the sales and admin team in achieving a record growth in 2022 (37% in volume, i.e. 33% over the industry growth rate of 4 %) and making EngeePET the fastest growing PET Resin manufacturer in Nigeria. Show less