Experience

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  Axis bank

  Aug 2011 - Jul 2020

  Business analyst and operations manager at axis bank

  In my role as a Business Analyst at Axis Bank, I spearheaded the successful implementation of a cutting-edge CRM & Lead Generation Software. This transformative project seamlessly integrated data analytics tools, driving customer-centric insights and ensuring compliance with KYC regulations. Responsibilities:•Organize & Lead Elicitation Requirement meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions & Focus Group Discussions•Performed Stakeholder Analysis & Management and prioritized them accordingly•Liaising with Customer Stakeholders & Technical Teams for AS-IS Analysis & TO-BE State•Conduct Feasibility Studies to define the scope & complexity of Change•Creating Business Documentation for Customer & QA •Lead Solution Prototype and Feature Demo’s during Pre & Post Development phases•Responsible for verification of requirements to ensure they deliver business value by conducting various reviews and workshops with clients•Performed quality assurance & user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of the application•Take Customer review and sign-off the on the final deliverableDeliverables:BRD, Wireframes, Use Cases, RTM, Gap Analysis Document, Release Notes, Training SlidesExperience in Retail BankingPlayed a major part in retail banking operations by performing all the day to day banking activities like Cash Management, Deposits, ATM Replenishment, Customer Relationship, Mutual Funds, Client On boarding, AML, KYC, Claim Settlements, Digital Payments (UPI, RTGS, Mobile & Internet Banking), SWIFT, SEPA, ISO20022, BACS, FATCA/CRS, Loan disbursements, Lending, Fraud Prevention, Term Plans, Insurance, Wealth Management, Client Engagement, Capital Market, Trade Forex, Financial Management, Portfolio Management, Regulatory & Complaince and Business Development. Also have good command on the core banking software applications like Flex Cube, Berp, & Finacle. Show less

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  Bandhan bank

  Jul 2020 - now

  Assistant vice president at bandhan bank

  Role: Business AnalystProject: Enhancement of Digital Banking Facility (including all products)In my capacity as a Business Analyst at Bandhan Bank, I played a pivotal role in the successful execution of the project titled "Enhancement of Digital Banking Facility." Leveraging data analytics for strategic business insights, I orchestrated the full lifecycle of digital banking application, right from conceptualization and development to go-live and maintenance. Responsibilities:•Conduct an in-depth analysis of customer needs, application functionality & end-user profiles•Engage with prospects through discovery sessions to thoroughly understand AS-IS business processes & user workflows•Collect and meticulously document initial high-level business requirements•Align business requirements with existing service offerings and solutions•Collaborate with Technical Architects to identify viable & effective solution options•Collaborate with the UI Team to craft solution prototypes like Chat bots along with enhanced security measures•Take the lead in presenting solution demos and conducting presentations for stakeholders •Document feedback, functionality gaps, new requirements, scope, findings, and recommendations in collaboration with Technical Leads•Prioritize requirements using the MoSCoW approach to ensure effective project management•Conduct a value/effort analysis on requirements and recommend a phased implementation of proposed solutions•Worked closely with Sprint Team & monitor the deadlines•Guide the comprehensive documentation of projects, from initial requirements to UAT •Lead knowledge transfer sessions and oversee user training to facilitate a smooth transition to implemented solns.Deliverables:•Resistance Management, Risk Assessment, Training Plan, Gap Analysis Document, Needs Assessment Questionnaire•BRD, Wireframes using Balsamic, Use Cases, User Stories, UML Diagrams, Requirement Traceability Matrix (RTM), Release Notes Show less