
Timeline
About me
Customer Support ||Teacher || Virtual Assistance || Customer Service Representative ||Telemarketing || Lead Generation Expert
Education

Michael okpara' university of agriculture umudike
2012 - 2016Bachelor of education - bed chemistry teacher education
Experience

Genesis christain academy
Jan 2017 - Dec 2018Science teacher. preparing lesson plans and curricula that comply with school policies.. Providing a variety of learning materials and resources for use in educational activities.. Promoting and monitoring the progress of Individual students and using the information to adjust instructional strategies.. Presenting science demonstrations,grading tests and assignments. Creating and supervising laboratory activities for students.

United bank for africa
Jan 2019 - Dec 2019Sales representative. Actively engaging not less than 20 customers daily to achieve a daily sales goal.. Documents customer contact in the company's CRM system for easy follow ups.. Build and manage 300+ existing accounts and generate repeat business through relationship building and client management.. Generating leads for new clients and introducing them to our products through consultative sale techniques.. Achieved over 90% of my sales target each quarter in the past 1year.. Educate Prospect and existing customers about my products for proper usage thereby increasing business growth. Show less

Equinoxcore technology limited
Jan 2020 - Jun 2020Administrative assistance. Handling inbound and outbound calls.. Booking of appointments and Schedule.. Responding to Emails.. Data entry.

Keystone bank limited
Jul 2020 - Jun 2022Customer service representative. Communicating with customers through various channels.. Acknowledging and resolving customer complaints.. Maintaining a positive,empathetic and professional attitude to customers and colleagues at all times.. Processing Orders,forms,applications and request.. Keeping records of customer interactions, transactions, comments and complaints.. Knowing our products inside and out so that you can answer questions.. Providing feedback on the efficiency of the customer service process.. Ensure customer satisfaction and provide professional customer support. Show less

Digital witch support community
Aug 2022 - nowCustomer support specialist
Licenses & Certifications

Certified customer service specialist (css)
Digital witch support communityAug 2022
Customer service skills
Digital witch support communityAug 2022
Developing quality customer service skills
AlisonAug 2022- View certificate

Customer service: serving customers through chat and text
LinkedinAug 2022 - View certificate

Social media marketing
Hubspot academySept 2022 - View certificate

It service desk: customer service fundamentals
LinkedinAug 2022 - View certificate

Communicating with emotional intelligence
LinkedinAug 2022 - View certificate

Inbound sales
Hubspot academyAug 2022 - View certificate

Customer service: problem solving and troubleshooting
LinkedinAug 2022 
Diploma in special needs
AlisonAug 2022
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