Experience

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  Tollman hundley hotels

  Jul 1995 - Nov 1999

  General manager

  Responsible for employee training and organizing day-to-day operation of the front office of a 602 all-suite limited service hotel with 20 staff. Developed and implemented policies and procedures to improve guest satisfaction. Effectively performed or directed scheduling, accounting, cash handling and ordering of supplies within budgeted guidelines.

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  Accor

  Nov 1999 - May 2005

  General manager

  Opened company’s first Studio 6 prototype. Responsible for day-to-day operations of 124-room studio hotel, including front office, customer service, quality assurance, processing accounts payable and receivables, profit and loss reporting and payroll. I hire, screen and train new employees, provide development assessments and goals for long-term employees. Perform all sales and marketing on new leads and maintenance on recurring customers. I mentor and train managers for other hotels in region. Show less

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  Circle city reporting

  May 2005 - now

  Business owner

  President at Circle City ReportingMay 2005 - Present (19 yrs 3 mos)Indianapolis, Indiana Area• Leadership and Strategy: Drive strategic growth and innovation in court reporting and litigation support, fostering technological advancement and professional development.• Office Operations: Manage activities across all work units, including office management, implementation of procedures, billing, and scheduling.• Client Relationship Management: Develop and maintain strong relationships with clients, assisting them in utilizing our full range of services. Focus on understanding and meeting the needs of Circle City Reporting clients.• Staff Management: Lead and motivate staff and independent contractors, review work performance, identify and solve performance issues, and determine training needs to improve effectiveness.• Policy Development: Assist in developing and implementing office policies, procedures, forms, and systems. Plan, develop, and facilitate changes in workflows, personnel assignments, and equipment.• Documentation and Reporting: Prepare manuals and other materials describing procedures and standards. Generate reports as required by the owners.• Quality Control: Regularly monitor the accuracy, completeness, and timeliness of deposition processing activities within all major work units.• Customer Service: Provide customer service to attorneys, litigants, law enforcement personnel, and the general public. Serve as a point of contact for information concerning office activities, responding to inquiries within established guidelines.• Training and Support: Train staff in the use of automated systems, introduce new versions or functions, and troubleshoot problems.In my role, I am dedicated to enhancing the efficiency and effectiveness of our office operations while maintaining the highest standards of Indiana court reporting client service and support. Show less