Experience

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  Eneo cameroon s.a.

  Jun 2017 - Aug 2017

  Trainee in marketing and trade

  Customer Relationship Management (ENEO special customers) ; Receiving and following up on the processing of customer complaints (subscription requests, requests for connections to the distribution network and other requests, etc.)Carrying out a customer satisfaction survey;Implementation of a strategy to improve the customer satisfaction rate by highlighting the quality of the services offered and improving the after-sales service

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  Hinterland sarl

  Oct 2018 - Dec 2019

  Business analyst / customer relationship manager

  - Design of the CR strategy and Quality procedures - Processing and validation and follow-up of customer orders (export of wood) - Design and monitoring of the company's performance indicators (number of customers, order rate, call rate, delivery times...) - Implementation of a strategy to boost orders and customer loyalty - Control of payment and order routing. - After sales service- Proposal of tools to assist in strategic decision-making

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  Freelance

  Jan 2020 - now

  Community manager and digital marketing advisor

  - Management of website traffic growth (Google Analytics, Google Adwords, Linked In ADS, Netlinking). - Managing social accounts for several clients/local businesses (setting up pages and creating content: Facebook, LinkedIn, Instagram, Twitter...). - Advice on strategic targeting of digital awareness and sales campaigns. - Writing web content for SEO.

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  Global logistics and transport

  Jan 2020 - Jun 2020

  Communication assistant

  Design of the company's annual communication plan to promote its import/export and construction services, -Reporting of meetings, follow-up and analysis of marketing performance indicators, -Management of communication on social media (Facebook, website) -Design of communication supports and commercial prospecting tools for the company and its services, -Design and implementation of the Customer Relationship Management strategy, and of the Quality procedure of the services offered by Hinterland, -Processing, validation and routing of orders -Representation of the company at professional events with a view to valorization and development. Show less

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  Henri et frères sarl

  Feb 2021 - Jul 2021

  Marketing and communications manager

  - Design of the annual marketing plan for the brands TIOF (hygiene and primary care products) and MADO (food) - Monitoring the implementation of the company's global marketing plan - Follow-up of the commercial achievements of the Centre - South - East regions (TDB commercial performance) - Coordination of activities and the Marketing & Communications department (monitoring of Media Planning, and communication on social networks) - Assistance in monitoring KPIs for key account clients Show less

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  Yara association

  Oct 2022 - Jan 2024

  Responsable de la relation publique et marketing

  Hiérarchisation des tâches afin de gérer les priorités et respecter les objectifs de délais, Conception du dossier de partenariat (sponsoring) du Festival du 1ᵉʳ film YARHA et prospection des mécènes, Atteinte des objectifs sponsoring de 100.000.000 Francs CFA pour l’organisation de la 9ᵉ & 10ᵉ édition du festival, Conception et suivi de la mise en exécution du planning MÉDIA du festival (rédaction d’articles, photographie, montage), Création de contenu et Gestion de la communauté festivalière sur les réseaux sociaux, Création de campagnes Google Adwords et des publicités sur Facebook ; Enquête et sondage des festivaliers (500 visiteurs/jour en moyenne) Show less

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  Canon sportif de yaoundé

  Jun 2024 - now

  Marketing manager, canon sportif of yaounde

  I'm passionate about sport, marketing and digital innovation, and I've been given the opportunity to work for Canon Sportif de Yaoundé, one of Cameroon's most prestigious football clubs. My role is to implement ambitious marketing strategies to raise the club's profile, develop fan engagement and maximise revenue from commercial partnerships.