Experience

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  English key s.c.

  Sept 2005 - May 2008

  English teacher

  • Member of the teaching staff, working with both children and young adults, from the ages between 8 and 18 years.• Preparing all lesson plans and material, ensuring I gave my pupils an extensive, yet fun learning experience. • Due to my skills and organisational abilities I was asked by the governing body to be the chief adjudicator for all Cambridge Exams. In this role I was able to use my people skills to good effect; ensuring the efficient running throughout the Central Mexico region. Show less

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  Hp

  Jun 2008 - Jan 2014

  Field technical support representative vi

  • Order management related activities for the rental of multifunctional printers, product availability, billing and the shipping/returns of products of over 200 corporate and SMB subsidy accounts in the US, Canada and Costa Rica. • Teamwork with different departments within the company such as, Procurement and Warehouse, Shipping Companies, Customer Support Operations, Account Managers.• Sourcing the fallouts to help minimize manpower for a more cost-effective future. SME (Subject Matter Expert) certification awarded for the good response and managing to stabilize processes. • Creating process documentation and training new members to the team. • Researching and troubleshooting any discrepancies of outstanding orders with the Dispute Resolution Team. Show less

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  Squarespace

  Oct 2014 - Nov 2015

  Bilingual customer operations advisor level 2

  • As part of the Internationalization and Localization project, translation of help guides and glossaries for end users from English into Latin American Spanish, using Smartling (CAT) to complete the translation-editing-proofreading process. • Team meetings with all language teams to share best practices and discuss opportunities for improvements. • Providing customer support by replying to emails in a timely manner, troubleshooting and guiding the customers through website setup. This included, the configuration of domains, Google Apps, social networking websites, Squarespace Apps, SEO, podcasts, Getty Images and URLs redirections. Staying up-to-date on new product features and improvements. • Identifying any system issues that needed to be communicated to the Product Solutions team to ensure a high level of customer satisfaction. Show less

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  U.s. soybean export council (ussec)

  Nov 2016 - Aug 2018

  Project manager - americas region

  • 2 years’ experience simultaneously managing 8-10 multiactivity projects worth up to $1,800,000 USD per year, ensuring an investment rate above 90%. • Leading cross-functional teams in the Americas region to plan, schedule and execute projects within the trade and development sector. • Focusing teams on business objectives and track budget, setting deadlines, resourcing allocation, coordinate activities with subcontractors and stakeholders to align with the company’s regulations, within scope and on time. • Identifying, monitoring and properly managing risks. Project documentation, mid-year and end-year reports, team and board meetings. • Seeking to promote the economic, environmental, sustainability and food safety of US soy within Aqua feed millers, Aquaculture producers and the commodity soy oil market.• Hosting yearly stakeholder events, such as regional conferences, trade missions, technical and trade servicing, sponsorship and participation at other stakeholder meetings, mainly focusing on emerging and expansion markets within the Americas. Show less

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  Dmc norway

  Apr 2019 - Jun 2020

  Meet & great team

  • Assisting and escorting cruise guests to the security check-point and check-in area.• Responding to customer inquiries.• Acknowledging and resolving customer complaints.

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  Korall engineering as

  Aug 2021 - Nov 2021

  Project manager

  • Identify and implement activities for the development of projects within the oil, maritime and automotive sectors.• Effectively identify customer needs, monitor and forecast marketing and sales trends.• Develop and maintain strong relationships at executive level and third party vendors.

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  Skranevatnet skole - bergen kommune

  Sept 2021 - Jan 2022

  Spanish teacher

  • Substitute teacher for 8th, 9th and 10th grade. • Deliver lesson plans and prepare classroom activities. • Instruct and monitor students in the use of learning materials and equipment. • Monitor and evaluate students during test assignments.

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  Ceragon networks

  Apr 2022 - now

  Project coordinator

  • Develop new plans and execute projects to reach objectives within time and budget. • Outline the human and material resources required to successfully complete all tasks. • Develop a resource allocation strategy to distribute work and finances. •Document and verify the effectiveness of the projects. • Work closely with the regional offices related to project execution.