Experience

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  Plusoft

  Feb 1996 - Aug 1996

  Trainee
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  Cetesb - companhia ambiental do estado de são paulo

  Sept 1996 - Dec 1997

  Trainee
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  Ritris computers

  Oct 1998 - Apr 2000

  Service desk coordinator
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  Cdr informática

  Apr 2000 - Oct 2002

  Co-founder
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  Total links

  Jan 2003 - Dec 2006

  It coordinator

  Total Links is a wireless ISP and technology solutions for networks, security, telephony and cloud.Activities:• Leadership of the Service Desk, Field Service, Network and Project teams, totaling 10 people;• Administration of LAN and WAN, management of servers and Data Center environment and configuration and troubleshooting in outdoor wireless radios.Results:• Deployment of Service Desk and NOC department, hiring and training new employees;• Creation of the KB (Knowledge Base) of manuals and documentation, reducing the time spent on installation, configuration and support in 80%, and also standardizing procedures and servers, reducing the incident time by 60%;• Installation and configuration of corporate e-mail service in cluster, aiming the scalability of service and increasing capacity by 250%. Show less

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  Locaweb

  Jan 2007 - Apr 2012

  Locaweb USA is a subsidiary of Locaweb S/A.Activities:• Responsible for company’s startup in the US;• Research and visit about 30 data centers in Miami and Fort Lauderdale to determine which would be more suitable for installation of infrastructure, based on the parameters of availability, connectivity, security, and scalability.Results:• Contract management and negotiation with service providers and suppliers, performing global contracts and reducing costs by 40% for the purchase of equipment;• Architectural Design and implementation of all data center infrastructure (servers, network, storage, structured cabling and links) in two of the largest data center in the US companies (Level3 and QTS), generating better use of space, energy efficiency and operational. Show less Locaweb is Latin America’s leader in web hosting and Cloud Computing, with revenue of US$ 85 Million.Activities:• Management of infrastructure servers in data center, maintaining the proper functioning of the whole environment and answering high criticality tickets.Results:• Reduced of physical servers installation time from 2 days in manual process to 30 minutes through automation, using scripts and image servers, preventing human errors in configuration and rework, as well as creating versioning and homologation environment;• Responsible for Infrastructure Department in the night shift, accounting for the management of servers, networks, storage arrays and backup, supporting the Service Desk and Operations departments, reducing the amount of tickets for the next shift by 95%. Show less

  • Country Manager

    Jul 2009 - Apr 2012

  • Senior Infrastructure Analyst

    Jan 2007 - Jun 2009
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  Ecritel

  May 2012 - May 2013

  It manager

  French multinational specialized in web hosting and CDN management, with subsidiaries in China, United States, Canada and Brazil. It has revenues of US$ 18 Million.Activities:• Implementation of the branch in Brazil;• IT management, realizing the strategic alignment of IT with the business through the management of infrastructure projects, hosting, CDN and products;• Leadership of analysts, Service Desk and development teams (5 people);• Report to the board in France and knowledge exchange with technical teams in France, China and Canada.Results:• Preparation and presentation of business plan to the group's president, containing infrastructure, services, products, staff and certifications;• Readjustment of Data Center environment to support the company's growth, improving the organization, facilitating maintenance, avoiding the investment of US$ 50K;• Cloud Computing deployment based on VMware, using cutting-edge equipment (Dell, EMC2 and Cisco), expanding the capacity of new customers by 400% and bringing a trusted, scalable and highly available environment;• Creation of NOC and Service Desk department based on ITIL best practices, performing the monitoring and recording of all tickets, achieving 100% of the agreed SLAs. Show less

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  Cluster2go

  Sept 2013 - Oct 2014

  It operations manager

  Multicloud services management, CDN, web hosting and network security company, with revenue of US$ 3 Million. Sold to Locaweb in 2018.Activities:• Responsible for restructuring the Technology department, including the areas of Service Desk, NOC, Windows and Linux infrastructure, virtualization, architecture, networking, security, backup, projects, service level management (SLM) and CDN;• Team management of 25 people (local and remote), service contracts and providers;• Preparation and presentation of the annual strategic planning of IT to the board, including improvements, products, organization chart and budget (CAPEX / OPEX) of US$ 1.5 Million;• Project and highly critical infrastructure management of various customers and segments, such as e-commerce, e-learning, marketing campaigns, political campaigns, portals and corporate websites.Results:• Development of a new Cloud service based on VMware, creating a more stable, resilient, highly available infrastructure, enabling an improvement in customer service (5% offline clients per week to 0%), optimizing available resources avoiding an investment of US$ 200K, creating a strong technological foundation for the growth of the customer portfolio and contributing to creating at least five new products;• Replacing the NOC monitoring system using Zabbix, where it was possible to create a smarter environment through new alerts, automation and scheduling, extinguishing the false alerts and reducing the time of service in case of failure of 30 minutes to 2 minutes;• Redesign of processes and procedures of the areas based on best practices and methodologies of ITIL, PMBoK and SCRUM, improving the quality of the cycle of projects and services and optimizing the delivery of services, reducing by 80% operational errors. Show less

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  Giacometti e associados comunicação

  May 2015 - Mar 2017

  Ict manager

  Publicity agency, with revenue of US$ 10 Million.Activities:• National Information & Communications Technology Manager;• Preparation and presentation of the annual strategic planning of IT to the board, with budget (CAPEX / OPEX) of US$ 500k.Results:• Readjustment of entire IT infrastructure, connecting remote branches, providing greater control of the entire environment through a centralized management and turning the department into a Shared Service Center;• Management of local and remote analysts, including service contractors;• Exchange of mobile and landline operators, upgrading devices and plans, resulting in better service and reducing cost by 40%;• Restructuring of internet service (links, firewall and wireless), creating redundancy and stabilizing the signal, preventing users run out of access;• Development of monitoring system, creating alerts for each device in case of failure, bringing proactivity to the Service Desk;• Printers outsourcing contract renegotiation, improving the quality of equipment and operational control, reducing the cost by 34%;• Development of private Cloud in Hyper-V, optimizing servers resources and avoiding investment of US$ 20k;• Creation of backup structure and Disaster Recovery Plan. Show less

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  Uol diveo

  Jan 2018 - Jun 2018

  It operations coordinator

  Company of Folha/UOL group, specialist in IT infrastructure and outsourcing, with revenues of US$ 200 Million.Activities:• Coordination of the dedicated customer team, responsible for the 24x7 operation of the company's largest and most important customers;• Team management of 30 people, including Microsoft, Linux, AIX, Networks, Virtualization and Database specialists;• Management of incidents, changes, problems, requisitions and post-mortem of environments.Results:• Alignment of the team with the DevOps culture, performing the automation of repetitive and manual tasks (higher incidence tickets), freeing the specialists to make improvements in the environment, reducing the times of changes, maintenance and deployments of new projects. Show less

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  Bayer crop science

  Apr 2019 - Dec 2020

  Senior global project manager

  German multinational company, with business on chemical, pharmaceutical and agriculture areas, with revenue of 43 Billions Euros.Member of a global PMO, I manage the integration projects between Monsanto and Bayer for Latin America (80 addresses in 13 countries, including offices, Data Center, Call Center and chemical, seeds and research plants), among which I can highlight:• ReIP: In order to avoid IP conflict during the network integration, all servers, stations, printers, network equipment, telephony, security and automation of all sites went through the process of changing static IP addresses.• WAN Integration: All Internet links have been migrated to another provider, unifying the services to a single global contract.• MITS: Deployment of yet another level of security for the manufacturing automation network. Show less

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  Sycomp

  Jan 2021 - now

  • LATAM Program Manager

    Mar 2023 - now

  • Senior Project Manager | LATAM

    Jan 2021 - Mar 2023