Experience

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  Borough market

  Jun 2012 - Oct 2012

  Juicer
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  Royal collection trust

  Jul 2013 - Oct 2013

  Retail assistant
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  Royal collection trust

  Jul 2014 - Oct 2014

  Retail assistant
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  Fortnum & mason

  Nov 2014 - Oct 2015

  Florist

  - Designing and making bouquets and posies for online orders and walk in customers.- Displaying flowers for sale, preparing them in fresh water, removing thorns etc.- Making vase displays for management team’s offices and customer waiting points- Preparing fruit baskets- Preparing the fresh fruit and vegetable delivery daily- Partaking in quality control checks for both the food and flowers on sale, and ensuring they were kept in a safe and appropriate place- Helping customers with queries about the shop- Cash handling and working on till points when needed Show less

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  Romann catering

  Mar 2016 - Aug 2016

  Service administrator

  - Act as first point of contact to all new and existing customers - Invoicing clients- Diary management of engineers- Logging service calls- Creating and maintaining customer records- Meeting targets to return to fit parts and completion of jobs and completion of jobs by ordering the correct parts in a timely fashion- Processing all service and maintenance paperwork

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  Macmillan cancer support

  May 2017 - Apr 2019

  - Plan and deliver allocated fundraising and stewardship events, supporting the High Value strategy and fundraising objectives.- Deliver The Macmillan Christmas Carol Concert and the House of Lords vs House of Commons Tug of War, alongside ad-hoc philanthropy and stewardship events. - Support high value volunteers and events committees to deliver events which inspire and encourage their commitment and involvement.- Support of events committees: including arranging and attend committee meetings, providing administrative support and supporting the chair and committee members.- Manage the recruitment, induction and training and development of interns and volunteers.- Procuring team sponsorship of existing trusts, statutory bodies and companies at the Tug of War event. - Provide administrative support for allocated events and activities.- Accurately and effectively maintain the team’s financial tracking systems and ensure accurate reporting and reconciliation of financial data for the whole team.- Accurately and effectively maintain the donor records database and filing systems for the team.- Consistently deliver a high standard of customer service via a variety of means including written, telephone and face-to-face.- Coordinate event communications for internal and external audiences relating to events.- Liaise effectively with key stakeholders and other departments, regions, suppliers and supporters including Customer Care, Fundraising and Services Liaison team and all donor-facing teams.- Building and maintaining sound knowledge of any relevant legislation includingData Protection laws and tax efficient giving methods; work with the gift aid team to ensure Gift Aid messages and Macmillan-approved declarations are explicitly and appropriately promoted across all fundraising activity.- Be familiar with and adhere to all relevant Macmillan policies and procedures at all times. Show less - Data entry of income that has been generated by all fundraising teams.- Respond to supporter donation related enquiries (including complaints). Write and send personalised correspondence and supply relevant information to supporters.- Preparation of Gift Aid tax claims for donors, event participants and their sponsors via on-, off- and cross-system method.- Ensure accurate records maintained on supporter database, and update these wherever possible, in line with relevant data quality guidelines.- Establish and maintain good professional working practices across Fundraising teams and finance in order to deliver required standards of supporter care.- Maintain close relationship with Fundraising Support Assistants to ensure appropriate follow up happens with relevant supporters and ensure consistency of donor care.- Manage the recruitment, induction and training and development of team volunteers.- To ensure Gift Aid messages and Macmillan-approved declarations are explicitly and appropriately promoted across all fundraising activity. Show less

  • Special Events Coordinator

    Mar 2018 - Apr 2019

  • Supporter Donations Assistant

    May 2017 - Mar 2018
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  Prostate cancer uk

  Apr 2019 - Aug 2020

  Customer operations coordinator

  • Deliver the core income processing activities: daily banking, direct debits, JustGiving income, Facebook processing.• Thanking of standard activities• Collaborate with the Experience team to ensure joined up and positive experiences for our customers • Provide support to other teams: helping to administer new initiatives, counting money, ordering materials etc. • Open and sort through the daily post and make sure cheques, vouchers and cash are recorded and handed to Finance. • Work with the Fundraising and Data teams to ensure that donations are processed and coded correctly on our database to reflect all of the relevant information. • Comply with data protection legislation, best practice and the charity’s policies when handling donor records and information • Manage and administer new and existing direct debits. • Work with the Finance and Data teams to undertake Gift Aid maintenance and checks. • Make sure that supporters receive an acknowledgement for their donations within an appropriate time frame, working with the Experience team to ensure that letters are personalised and tailored to provide the best possible experience. Show less

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  The institute of marine engineering, science and technology (imarest)

  Aug 2020 - Mar 2024

  Operations executive
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  The inns of court college of advocacy

  Mar 2024 - now

  Registry manager