Experience

• 

  Hechinger company

  Dec 1985 - Aug 1994

  Other positions

  • District Reconciliation Manager• Inventory Management Specialist• Training Coordinator• Office Coordinator• Front-End Supervisor• Bookkeeper• Service Desk Operator• Cashier

• 

  Hechinger co

  Aug 1994 - Sept 1998

  • Scheduled semi-annual cycle inventories for all retail locations, Central Distribution Center, and Central Reclamation Center.• Developed and implemented consistent inventory processes for all stores following merger of Hechinger, Home Quarters, and Builder’s Square stores.• Wrote policy and procedure manual for inventory process.• Developed and implemented training of in-store staff to ensure accurate inventory counts.• Traveled to stores with historically high losses to oversee inventory night count and subsequent store reconciliation.• Managed inventory count vendors, including negotiation of rates, service staffing, and training of service managers. Show less

  • Operations Manager

    Dec 1996 - Sept 1998

  • Inventory Control Manager

    Aug 1994 - Dec 1996
• 

  Hechinger co.

  Sept 1998 - Oct 1999

  • Responsible for all loss prevention activities for eight-store region.• Conducted investigations related to external theft.• Conducted investigations and interviews related to internal theft.• Coordinated necessary legal response with local police jurisdictions.• Conducted safety compliance audits. • Oversaw all facets of sales and operation for 45,000 square foot retail store.• Directly responsible for sales, payroll, merchandising and facilities.• Directly supervised three assistant managers; indirectly supervised all staff.

  • Regional Loss Prevention Manager

    Jun 1999 - Oct 1999

  • General Manager

    Sept 1998 - Jun 1999
• 

  Association for supervision and curriculum development

  Jan 2000 - Oct 2004

  Manager, inventory control & fulfillment

  • Managed all facets of $53 million inventory. • Conducted analyses of inventory trends; communicated results to stakeholders and recommended actions for obtaining or disposing of inventory.• Reduced warehousing and storage costs by $30,000 annually.• Managed third-party fulfillment providers, including contract negotiations, twice-daily order file transmission via ftp, monthly inventory reconciling and annual physical inventory count.• Handled escalated customer calls and emails through association’s call center.• Managed contract maintenance, sales recording, and payment processing for author royalty payments.• Directly supervised four staff members with a variety of administrative responsibilities; served as manager on call for 40-seat customer call center.• Documented all areas of responsibility and ensured redundancy within work group to ensure seamless operations during extended leave of staff members. Created succession planning model for staff. Show less

• 

  Self - employed

  Oct 2004 - Sept 2009

  • Performed research and administrative tasks on a freelance basis.• Performed and reported on mystery shops for national and regional companies, including grocery chains and casual dining establishments.• Researched and wrote articles for website content per specifications of client. Produced an average of fifteen (15) articles per day (400-600 words each) based on client-supplied topics. Completed more than 1100 articles; researched and wrote “e-books” for client website.• Maintained client’s online content management system, including sorting and categorizing written content, and adding graphics to written content.• Compiled contact lists for various non-profit and private sector companies. Show less • Processed customer product returns for non-profit association via vpn connection to association’s database. Average monthly transactions = 360 returns. Reduced company overhead through external order processing.• Provided written documentation of return processing procedures for non-profit association, to enable in-house staff to perform data entry.• Served as consultant on various inventory-related issues for non-profit association.• Performed feasibility study for consolidation of third-party fulfillment operations to a single source for non-profit association. Upon association’s acceptance of study’s findings, provided detailed plan for implementation of change.• Performed all data entry associated with consolidation of non-profit association’s inventory between warehouse locations. Researched and resolved discrepancies. Show less

  • Independent Contractor

    Nov 2005 - Sept 2009

  • Inventory Management Consultant

    Oct 2004 - Nov 2005
• 

  Legacy home

  Sept 2009 - Nov 2016

  Purchasing and inventory manager
• 

  The college board

  Nov 2016 - now

  • Senior Director Of Logistics and Fulfillment

    Sept 2021 - now

  • Director of Logistics & Fulfillment

    Apr 2018 - Sept 2021

  • Associate Director of Logistics

    Nov 2016 - Apr 2018