Experience

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  R-data (pty) ltd

  Sept 2001 - Oct 2007

  - Managing the Support Desk. This would range from first line support to delegating support issues to either the implementation staff or the development staff.- Support client in functional areas like debtors, creditors, stores and financial modules and I was responsible for writing specs and testing integrity and functionality of new development. I would also analise existing procedures and programs and make recommendations to improve the functionality, security and efficiency.- Crises management – at times our clients’ databases would be down due to power failures, I would then assess the problem and manage the recovery of the databases and systems by delegating the necessary tasks to get them up and running and to ensure that no data was lost. Another kind of crises would be when the municipality’s server lost connectivity with the external servers e.g. the prepaid venders. I would then oversee the resolving of the problem.-Project Management – I would discuss the new project with the clients, determine the scope, write a spec, do the quote and then I would allocate the work to the developers or I would do it myself. I would then follow up on the progress and determine whether we are still on schedule and I would continuously communicate with the clients to prevent misunderstandings and to keep them informed.- Motivation of the developers and helping the development team to focus on priorities. Show less • Maintenance, support and consultation on-site and telephonically onPROMUN, a public sector accounting package written in Progress 4GL. Our main clients were various district and local municipalities.• Development and installation of enhancements to the PROMUN system.• New enhancements to the system would be requested by clients, I'dthen analyse the problem and either write the software myself or oversee the development by one of the programmers.• Responsible for client services and communication with alllevels of staff at our clients. • Technical support that entails basic database and system administration Show less

  • Customer Support Manager

    Sept 2005 - Oct 2007

  • Analyst Programmer

    Sept 2001 - Oct 2007
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  Emerald outsourcing technology

  Nov 2007 - Jul 2009

  Software developer

  Managing the support of their biggest client, Skynet and doing maintenance, support and development on systems for packaging companies, written in Progress 4GL. My responsibilities include liaising with clients to determine their needs, defining the needs and writing specs to communicate the needs to the developers and ensuring the requests are done in time. I am involved with software development and the maintenance of the system. I have gained enough knowledge of the system to be able to solve complicated problems and I use my financial knowledge to balance accounts and do reconciliations. Show less

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  Mip

  Jan 2009 - Nov 2017

  Development manager: mip pfg

  • Act as Development Manager, co-ordinating Scrum and Kanban Teams.• Initialise new Scrum and Kanban Teams.• Fill the role as Scrum Master until other Scrum Masters can take over.• Is responsible for Client and In-house Presentations as to explain agile principles and philosophies.• Release Management and Alignment across Teams.• Act as Technical contributor to the various Scrum Teams.• Eliminate impediments escalated by Scrum Masters.• Implement processes and procedures- MIP and Client Environments, joint with Account Manager.- Responsible for the Administration System; Code and Operational availability.- Managed deployments to Client environments including the supervision of supporting structures which includes Databases, Core-tech Code, and Environment Start-up Files etc.• Ensure that the Company has the correct individuals working on the correct project in each Team.• Keep Teams motivated and encourage positive Morale.• Hold Development Team meetings where Project info are discussed, feedback is provided on Environments, discuss and provide Manco and Development feedback and Staff recognition opportunities. Show less

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  Bytes universal systems

  Nov 2017 - Jan 2019

  Scrum master

  In the Customer Value Management IT division at Vodacom RSA:Coaching activities:o Coaching the team during the transformation period from Traditional SDLC to adopting Agile frameworks using SAFe, Scrum and Kanban frameworkso Training on Agile principles, values, frameworks and practices to other teams and leaderso Encourage behaviour that is transparent by creating a safe learning environment for the teamo Educate and reinforce scrum methodology and agile framework to team members and stakeholders.o Work with leaders within Bytes to change current procedures and policies to align with the Agile mind-seto Train Tribe members on Jira with the goal of using it to track work and not manage peopleo Work with PI team to structure the Tribe reporting to stakeholders to keep it relevant and minimise administrative effort for maximum reporting valueScrum Masater:o Facilitate Scrum Ceremonieso Create and Maintain Scrum Artefactso Administer JIRA and some linked documentation on Confluenceo Support teams through servant-leadershipo Protect development team from outside distractionso Resolve impedimentso Facilitate conflict resolution o Facilitate PI planning with team and collaborates with other squads in the new Tribeo Encourage team to become self-organisingo Work closely with project owner in backlog management and continuous delivery of features.o Lead teams to maintain focus on product backlog project timeline. Show less

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  Digiterra

  Feb 2019 - Aug 2020

  Scrum master and agile consultant

  As a Scrum Master and Agile consultant at Digiterra I am fulfilling the role of a Development manager role at Woolworths Financial Services.The role requires establishing a development team and agile processes while helping the wider organisation understand the role of the Digital Factory.•Manage expectations of internal and external stakeholders in the Digital Factory •Accountable for team delivery - ensure no impediments prevent the team delivering on commitments •Manage the Digital Demand - Engage with customers of the Digital Factory to generate demand and ensure that required work and dependencies are ready for the Digital Factory•Line Management of developers - both contractors and employees – including feedback with WFS HR, existing WFS capability leads and suppliers•Guiding required inputs from existing competencies (architecture, quality assurance, analysis, UI design, operations)•Work with the development team, business and Programme Management Office to plan releases•Work with Product Owners and Stakeholders to ensure the teams have a prioritised backlog•Work with a senior Scrum Master to continuously identify impediments, prioritise and manage improvements•Agile coaching role in Digital Factory, CIO leadership team and wider teamso Facilitated regular discretionary knowledge-sharing workshop with Scrum Masters to reflect on what works and what can be improvedo Training on Scrum basics, Kanban basics and general impacts of working according to the 12 Agile principleso Improve processes to ensure focus on flow and delivering high value in small increments together with inspect and adapt activities of continuous improvement• Financial Management – manage the operational budget by tracking expenses and forecasting spend Show less

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  Woolworths fianancial services

  Aug 2020 - Apr 2021

  Scrum master and agile lead

  Scrum Master and Agile coach at Woolworths Financial Services

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  Saratoga sa

  Apr 2021 - Apr 2023

  Operations manager: technical consulting

  • Line management of all staff - 50 plus • Managing retention and career paths.• Working with the Head of HR and existing line management.• Providing leadership, guidance and coaching.• Capacity planning and understanding of skill sets.• Assisting with the recruitment of technical staff.• Understanding and managing the commercial aspects within the broader business.• Assisting with the development of proposals.• Building relationships with customers to represent our staff • Strategic planning and quarterly feedback on milestones• Manage delivery of some projects• Manage delivery managers in the division• Performance management Show less

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  Mip

  May 2023 - Sept 2024

  Software engineering manager
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  Qorusdocs

  Sept 2024 - now

  Sr. consulting project manager