Experience

• 

  Quench cycles

  Nov 2009 - Sept 2011

  Team member
• 

  Goose communications

  Jun 2013 - Jul 2013

  Silverstone classic team member

  For three consecutive years I was employed by Goose Communications to work on the Silverstone Classic event, the world’s biggest classic motor racing festival.

• 

  Perform

  Sept 2013 - Aug 2014

  Commercial graduate

  Completed three placements in different divisions of the sports digital media company, providing me with experience of Agile product development, marketing and account management in a fast paced environment.- Product owner for the delivery of online products for Goal.com, the world’s most popular football journalism website with 60 million users, including the FIFA World Cup 2014 section and a new Transfer section reaching a record 50 million unique users in January 2014.- Led a team to deliver designs and prototypes to support global sponsorship pitches to brands including Sony, Puma and Hyundai.- Developed digital products for PERFORM clients including delivering a suite of sports widgets for The Times in South Africa.- Responsible for pitching and integrating ePlayer, a VOD platform reaching over 120m users a month, on to some of the world’s biggest publisher sites including a full integration on to the Daily Mail’s sports section. Show less

• 

  Tesco mobile

  Sept 2014 - Apr 2017

  Responsible for the end-to-end ownership of key strategic propositions, capability and customer experience improvements. Led insight gathering activities, business requirement capturing, business case approval up to CEO Board Level and customer experience improvements to ensure that Tesco Mobile maintained their position as number one in the industry for customer satisfaction.- Delivered the capability for customers to collect their pay monthly mobile order from one of the 2,600 Click+Collect location in Tesco stores.- Commercial lead for the development of 'Recommend a Friend' capability, leveraging customer advocacy to drive mobile acquisition.- Defined two new insurance propositions including the integration of the product into the Family Perks proposition. Show less Key member of the Commercial team, delivering YOY profit growth and achieving market leading churn. Accountable for the business retention and revenue KPIs, as well as the delivery and launch of a new customer-centric proposition.- Defined the pay as you go strategy for 2015 through customer base insight development and stakeholder engagement, influencing the proposition roadmap and playing a key role in delivering against identified strategic priorities.- Led a multi-disciplinary team to develop and launch Rocket Packs, a new pay as you go proposition.- Launched new programmes of work leading to record bundle sales, introduced a pay as you go to pay monthly migration initiative and created an in-store revenue stimulation programme, leveraging Tesco Mobile’s relationship with the wider Tesco estate and Clubcard loyalty scheme.- Led acquisition campaigns and incentives through multiple channels to support key trading periods. Show less

  • Customer Experience & Propositions Manager

    Jun 2016 - Apr 2017

  • Commercial Manager - Revenue & Retention

    Sept 2014 - Jun 2016
• 

  Bt

  Apr 2017 - Jan 2020

  Senior propositions manager - bt mobile roadmap

  Definition and delivery of the longer term (1-5 year) mobile propositional roadmap for the BT brand, as well as the overall propositional strategy for BT Mobile.Commercial owner for some of the key mobile proposition and product initiatives and launches across the business including the launch of 5G for the BT brand.

• 

  Vodafone

  Jan 2020 - now

  - Launched Vodafone EVO, a transformation of Vodafone's pay monthly handset offering combining device financing, trade-in and flexible upgrades.- Defined and launched Vodafone's premium pay monthly airtime portfolio (Xtra Plans).- Owned the proposition strategy for iPhone and Samsung flagship device launches.

  • Senior Propositions Manager - New Business Development

    Sept 2022 - now

  • Propositions Lead - PAYM Handsets

    Jan 2020 - Sept 2022