Experience

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  Amazon

  Jun 2012 - Apr 2014

  Gwo
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  Netkom

  Jun 2014 - Dec 2015

  Rf engineer

  • FDI Fast Drive Investigation: Making project, export file and analyzing report, design patches and new project for post drive test.• Post processing: site audit and mechanical electrical tilt coordination, drive test routes define and redesign with Mapinfo.• M2000: CME creating dumps for 2G and 3G new and old sites with respect to every day series for all BSCs. Neighbor addition: Trance and maintenance function add and delete neighbors of internal and external sites with the help of GEXT2GCELL command.• Huawei CMPAK Zong NPM 3G & 2G Project, Expansion, Rollout Project.• Performed live network trouble shooting with Drive testing tool like TEMS, Making.• Reports. Cluster Drive Test, EDGE, GPRS TEST• Perform MOS cluster DT using Actix Pro Software• Performed Physical Optimization for existing sites by proposing Antenna Azimuth, Tilt And Height changes.• Involved in the City Level improved coverage & Quality at city level.• Analyzing and solving coverage & capacity complaints from Statistics and Drive test.• Performed analysis of the drive test (layer 2 & layer 3) messages.• Resolving handover issues, sector swapping, cross feeder, Rx quality, overshooting Issues.• Performed bench marking of radio network. • Drive test using TEMS investigation to identify and resolve the Network issues like faulty TRX identification, sector swap and TX/RX cable swap.• Pre and post processing of drive test log files Making Reports to analyze drive test problems and determine if problems related to coverage, quality, drop calls, Blocked calls. Handover failure, overshooting and interference based on Events.• Routine and issue based drive tests. Identification of overshooting cells and proposal for tilts/azimuth adjustments. Analysis for optimization issues related to missing neighbors, drop calls and handover failures, etc• Site Audit. Show less

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  Hs fresh food group

  Sept 2018 - Nov 2022

  Customer support specialist

  • Providing high level of customer service in products information• Respond to technical support requests from staff and provide prompt and efficient resolution to issues• Maintain communication with team leader, effectively communicating any problems or issues that require assistance.• Participate in the implementation, administration, configuration, documentation, support and enhancement of client infrastructure environment.• Providing assistance to new staff on their first week or after• Testing new hardware came in and making them ready for staff when needed Show less

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  Nyds tech

  Jan 2023 - Nov 2023

  Technical support specialist

  • Remote router Support: Provided router support to customers across multiple cities via email and phone, addressing various technical issues and inquiries.• Account Management: Created new user accounts and reset forgotten passwords, ensuring secure and efficient access management.• Printer Setup: Installed and updated printers for new users, configuring them for optimal performance and connectivity.• Software and WiFi Access: Assigned and managed software access for users through TeamViewer, facilitating remote support and installation.• Ticket Resolution: Managed and resolved daily support tickets in ServiceNow, escalating complex issues to team leaders as necessary. Show less

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  Gaps connect

  Dec 2023 - now

  It consultant

  • Technical Issue Resolution: Efficiently resolve technical issues and service requests, adhering to established service level agreements (SLAs).• Account Management: Manage and configure user accounts and permissions in both on-premises and cloud systems, including Microsoft Active Directory and Entra ID.• System Administration: Administer and support Microsoft cloud services, including DHCP, DNS, and Outlook 365.• Customer Support: Provide comprehensive support for password changes, account recovery, and troubleshooting email and software issues.• Hardware & Software Management: Install, update, and configure hardware and software, ensuring optimal performance and security.• Meeting Preparation: Organize and set up meeting rooms, including connecting projectors and systems for presentations.• Ticket Management: Use ServiceNow for tracking and resolving technical issues, and escalate complex problems as needed. Show less