Experience

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  Conscience vc

  Feb 2011 - now

  Freelance makeup artist
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  Reliance jio -saurashtra (region)

  Jul 2016 - Dec 2016

  Customer support specialist

  Handling 40+ customer's interaction per day, giving detailed, personalized, friendly & polite service toensure customer satisfaction. Creating customer and technical support cases with troubleshooting, break fix, or other product issuesand following up until the issue is resolved. Assisting with Citrix Enterprise customers with account related inquiries (change/cancellation of invoice, entitlement compliance issues, company name change, refunds, partnercommission requests etc). Assisting with general queries with Citrix product trials, contract maintenance, licensing and renewals, orto update or merge company information. Directed Calls/Cases to appropriate department for further troubleshooting. Show less

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  Expedia group

  Jan 2017 - Mar 2018

  Senior executive

  Answering customer's product and service questions; suggesting information about other products andservices. Resolves product or service problems by clarifying the customer's complaint determining the cause ofthe problem; selecting and explaining the best solution to solve the problem. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;implementing solutions; escalating unresolved problems. Ful fill requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up sell accounts; explaining new features. Enhancing organization reputation by accepting ownership for accomplishing new and differentrequests. Show less

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  Citrix

  May 2018 - Feb 2024

  Handling 40+ customer's interaction per day, giving detailed, personalized, friendly & polite service toensure customer satisfaction. Creating customer and technical support cases with troubleshooting, break fix, or other product issuesand following up until the issue is resolved. Assisting with Citrix Enterprise customers with account related inquiries (change/cancellation of invoice, entitlement compliance issues, company name change, refunds, partnercommission requests etc). Assisting with general queries with Citrix product trials, contract maintenance, licensing and renewals, orto update or merge company information. Directed Calls/Cases to appropriate department for further troubleshooting Show less

  • Customer Service Contract Administrator

    May 2022 - Feb 2024

  • Customer Support Representative

    May 2018 - Apr 2022
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  Infosys bpm

  Mar 2024 - now

  Cs level 2rep

  -Collaborating with L support and other teams to resolve escalated Infosys-related issues.- Providing technical guidance and support to end users and other TI teams for Infosys-related issues.-Troubleshoot day-to-day escalations from L1 Support team.-Coordinating with dependent Teams to resolve technical issues.-Escalate unresolved issues to relevant internal teams-Master the use of help desk software-Participating in capacity planning and performance tuning for Infosys environments Show less