Experience

• 

  Absa bank

  Sept 2004 - Sept 2007

  Determine customer needs through interaction with client, -Attempt to resolve customer enquiries at the first point of contact, -Update demographics such as address changes, name changes, Update client profile based on information supplied by customers, -Utilize the pin pad system at the counter to assist customers in pin related queries, Adhere to banks policies and procedures when processing client requests, -Coordinate card stock according to laid down procedures and manage the cheque book library, -Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action, -Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements, -Verify the customers identity,- Identify potential fraudulent transactions and report to management, Reconcile physical stock including but not limit to ATM Card, cheque books, credit card in line with the Bank's operating procedures Show less Address customer needs by providing appropriate banking advice and guidance, Extend customer relationships to relevant parties to address customer needs, Achieve contracted sales targets according to sub-segment objectives, Act as a single point of reference to appropriately channel the customer, Be accountable for end to end sales fulfillment, Selectively acquire potentially profitable customers by converting qualified leads into a sale, Retain, cross-sell and expand utilization of products and services by converting qualified leads into sales, Form part of Buddy Teams and assist each other with leads, Ensure compliance to the Bank policies and procedures, Adhere to legislative requirements, Ensure customer satisfaction by delivering exceptional customer service, Accurately determine Customer needs through interaction with the client Show less

  • Customer Service Clerk

    Mar 2007 - Sept 2007

  • Sales Consultant

    Sept 2004 - Feb 2007
• 

  Liberty life insurance company

  Oct 2007 - Oct 2014

  Promoting Liberty Life’s products and technology services electronically, new business upload and servicing, Establishing and maintaining business relationships, Maintain and grow market share with existing brokers, Achieving sales targets over all products, Achieving service demands of allocated Sales Broker Consultants, Build strong team relationships with allocated Broker Consultants and Brokers, Identify and action sales opportunities, Providing information and training on products and servicing procedures/requirements, Adherence to the compliance process, Communication and networking with all Liberty Life Group departments to facilitate problem solving, Solving of sales related and commission queries Show less Promoting Liberty Life’s products and technology services electronically, new business upload and servicing, Establishing and maintaining business relationships, Maintain and grow market share with existing brokers, Achieving sales targets over all products, Achieving service demands of allocated Sales Broker Consultants,Build strong team relationships with allocated Broker Consultants and Brokers, Identify and action sales opportunities,Providing information and training on products and servicing procedures/requirements, Adherence to the compliance process, Communication and networking with all Liberty Life Group departments to facilitate problem solving, Solving of sales related and commission queries Show less Promoting Liberty Life’s products and technology services electronically, new business upload and servicing, Establishing and maintaining business relationships, Maintain and grow market share with existing brokers, Achieving sales targets over all products, Achieving service demands of allocated Sales Broker Consultants, Build strong team relationships with allocated Broker Consultants and Brokers, Identify and action sales opportunities, Providing information and training on products and servicing procedures/requirements, Adherence to the compliance process, Communication and networking with all Liberty Life Group departments to facilitate problem solving, Solving of sales related and commission queries Show less Promoting Liberty Life’s products and technology services electronically, new business upload and servicing, Establishing and maintaining business relationships, Maintain and grow market share with existing brokers, Achieving sales targets over all products, Achieving service demands of allocated Sales Broker Consultants, Build strong team relationships with allocated Broker Consultants and Brokers, Identify and action sales opportunities, Providing information and training on products and servicing procedures/requirements, Adherence to the compliance process, Communication and networking with all Liberty Life Group departments to facilitate problem solving, Solving of sales related and commission queries Show less Promoting Liberty Life’s products and technology services electronically, new business upload and servicing, Establishing and maintaining business relationships, Maintain and grow market share with existing brokers, Achieving sales targets over all products, Achieving service demands of allocated Sales Broker Consultants, Build strong team relationships with allocated Broker Consultants and Brokers, Identify and action sales opportunities, Providing information and training on products and servicing procedures/requirements, Adherence to the compliance process, Communication and networking with all Liberty Life Group departments to facilitate problem solving, Solving of sales related and commission queries Show less

  • Broker Consultant-Sales

    Jan 2013 - Oct 2014

  • Broker Consultant Support

    Feb 2011 - Dec 2012

  • Priority Marketing Consultant

    Feb 2010 - Jan 2011

  • Relationship Consultant

    Mar 2009 - Jan 2010

  • Electronic Broker Consultant

    Mar 2008 - Feb 2009

  • Associate Broker Consultant

    Oct 2007 - Feb 2008
• 

  Sa taxi

  Nov 2014 - now

  Establish and maintain relationships with organisational stakeholders, Connect organisation’s departments & businesses within the group with the Taxi Industry, Multi-Level Reporting- responsible for producing high quality reports for all levels in the organisation. I.e Peer & Management reports as well as inputs for Board Packs, Ensure attendance to all assigned and relevant industry events, Identify and report on industry developments & key events to the business, Provide quality market intelligence information that would provide timely/early warning to the business, Provide an impact analysis on legislation/legislative information that has an impact on the organisation. Show less

  • Employment Equity Committee Member

    Mar 2018 - now

  • Provincial Stakeholder Liaison Officer - Northwest and Northern Cape

    Oct 2014 - now

  • Senior Branch Consultant

    Nov 2014 - Jul 2015