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Shivam Goswami

Shivam goswami

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location of Shivam GoswamiChandigarh, Chandigarh, India
Phone number of Shivam Goswami+91 xxxx xxxxx

  • Timeline

    Apr 2013 - Oct 2013

    Sales Representative

    Biz Centric
    Dec 2013 - Aug 2014

    CCO

    Convergys
    Nov 2014 - Mar 2022

    Business Analyst

    Watermark
    Mohali
    Current Company
    Feb 2022 - now

    Product Owner at Net Solutions

    Net Solutions

  • About me

    Product Owner/Sr. Business Analyst at Net Solutions | Certified Scrum Product Owner® | Certified SAFe® 5 Practitioner | Data science enthusiast

  • Education

    • M.j.p.r university

      2010 - 2013
      Bachelor of commerce - bcom business/commerce, general

  • Experience

    • Biz centric

      Apr 2013 - Oct 2013
      Sales representative

      Making sales calls and providing necessary information to the customer about the product. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

    • Convergys

      Dec 2013 - Aug 2014
      Cco

      Attending calls and providing appropriate resolution to the customer.Taking ownership and keeping a track of the customer’s issue (if required) to ensure that the customer’s issue is resolved.Ensuring all the performance metrics are met. (Quality, NPS & CSAT Scores.)

    • Watermark

      Nov 2014 - Mar 2022

      • Business Analyst

        Nov 2017 - Mar 2022

      • Senior Software Support Specialists (Team Lead)

        Nov 2014 - Oct 2017

    • Net solutions

      Feb 2022 - now
      Product owner at net solutions

  • Licenses & Certifications