Experience

• 

  Sherwin-williams

  Oct 2016 - Sept 2021

  Customer service representative
• 

  Gemsys money handling systems inc.

  Oct 2021 - Aug 2022

  Field service technician

  • Fixed and repaired broken down units to maintain companies service reputation• Diagnosing electrical board issues to efficiently fix and save on cost of repairs • Effectively completing service calls with clients over the phone to resolve issues and increase customer satisfaction• Trusted by management to go to onsite locations for emergency issues regarding machine functionality

• 

  Wps

  Apr 2023 - Sept 2023

  Project/service technician

  • Troubleshoot & manage IT infrastructure at site locations• Configure WPS software for sites depending on client needs• Directly assisting Project Manager in new site planning & installation• Built electrical panels/circuits for client projects• Provided emergency equipment and software solutions for customers

• 

  Impact.com

  Oct 2023 - now

  Jr. technical specialist / support agent