Experience

• 

  Iig vietnam

  Jul 2015 - Sept 2015

  It support part-time

  First time work as IT support. Unforgetable memory here.

• 

  Fpt software

  Mar 2016 - Jun 2016

  C++ developer

  Short time work at FPT. I quit cause company too far from my house and benefits not good.

• 

  Lazada

  Nov 2016 - Feb 2021

  • Daily Support via Ticketing System.• Development / Maintain the Chatbot & Admin Team Portal.• Co-ordinate with others team / team lead.• Implement Fingerprint Project for all 6 countries of LZD.• Traction of issues through the Internal System.• Escalation of issues to the Development team for timely solution.• Management of caseload.• Frequent updates on pending issues/cases.• Traction of aging case.• Daily/weekly reports to line manager.• Provision of documentation• Work closely with Business / Product / Tech to resolve issues from the end user Show less

  • IT Helpdesk

    May 2017 - Feb 2021

  • Intern IT Support

    Nov 2016 - Apr 2017
• 

  Mekong capital

  Feb 2021 - Jan 2022

  Information technology technical support

  Setup, manage, monitor and maintain IT systems and networks of Mekong Capital offices in Ho Chi Minh city and Hanoi.Assist end-user in daily operations and give necessary training for the user to get familiar and actively use the provided hardware & software;Coordinating with administration team to ensure that Vision Fulfillment Center devices work normally;Ensure network and IT system work well (including ensuring the filing system is fully met the electronic filing system objectives at all times);Providing non-stoppable IT services (Email, SharePoint, Wiki, Printer, Internet);Schedule daily sysad routine to verify optimal operation;Ensure Video conference system, Zoom/Teams system work well.Prepare logistics for Mekong meetings/workshops upon request and standby to support.Explore new features of Zoom / Microsoft Teams and make guidelines for the employees.Troubleshoot and repair hardware issues (laptop, monitor, docking, printing);Manage Multifunction (Print, Scan) machines;Configuring computer workstation and telephone for new employees;Collect all equipment of departing employee;Termination employee is terminated/deactivated/removed from all IT system;Handle warranty claim of laptop, monitor;Be the first level support for each request from user via Helpdesk channels.Escalate to application owner if doesn't have enough information to support. Once clear, fully own the new information to support next time onward.Escalate/troubleshoot with vendor if there are any issues happened.Check-up user laptop at least every 6-months with a checklist to ensure velocity.All computers are updated with the latest Windows hotfix;All the TV (Display Screen) working normal and display company visions/graphs / dashboard.IT System Backup works well to ensure that the IT system/data can be recovered. Show less

• 

  Shopee

  Jan 2022 - now

  Senior information technology specialist

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end-users’ requirements • Troubleshoot and resolve application issues, maintain and update technical support documentation • Handle asset management, maintain inventory and liaise with vendors. • Manage IT infrastructure, system monitoring, and reports • Implement and monitor office IT security and antivirus • Managing 2 OS Staff , Monitoring / Maintaining Printer on Demand.• Research & implement automation to support Daily task for team.• Developt Mobile Application for OS to tracking/checking peripherals daily/weekly/monthly.• Other duties include performing first level troubleshooting and support for scheduled server backups. Show less