Experience

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  Fayetteville technical community college

  Apr 2014 - Aug 2016

  • Supervise, train and evaluate personnel• Participate in appropriate recruitment and enrollment activities including: open houses, training sessions, orientation programs, career days, etc. • Advise students in areas of admission requirements, program requirements, admission status, and the transfer of credit from other institutions.• Audit applicant files for completeness and accuracy; contact students for more information as necessary.• Apply College admission standards and policies to determine applicant eligibility through the administration of standardized tests, previous education, and assessment of applicant transfer credits; recommend admission or alternative action to requested program.• Advise students regarding course selection and scheduling to ensure program requirements, as well as future goals and objectives are met.• Speak to students and other community groups to explain College services and programs.• Respond to requests for information; assist students and staff with research, information verification, and problem solving.• Refer students to outside community agencies as appropriate for guidance and support; coordinate internal support services including tutoring, interpreting, and note taking support.• Assist students with retention strategies to help them meet goals for program completion.• Maintain student academic files.• Maintain or provide technical support for various Admissions programs, including but not limited to, Hyland/OnBase, Colleague, Residency Determination Service, and Multiple Measures.• Serve as a liaison between students and faculty. Show less • Assist Students regarding their Financial Aid Application.• Lead and supervise call center activities• performs complex duties using computers, such as creating specialized reports and spreadsheets• Participate in front counter and call center activities providing information to students in person and by phone• Perform duties in a manner that represents exemplary customer service both to the general public as well as College staff and personnel.• Participate in student admissions, financial aid and registration activities, providing information and assistance to students regarding the admissions process, registration process, graduation process, residency issues and financial aid eligibility, forms, deadlines, and requirements• Provide support to evaluators in evaluating HS, College transcripts and awarding waivers• Process admissions application Show less

  • Assessment Retention Specialist

    Apr 2016 - Aug 2016

  • Financial Aid Technician

    Apr 2014 - Mar 2016
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  Fayetteville technical community college

  Mar 2017 - now

  • Plan, organize, and manage the operational and reporting components of the College Financial Aid programs and services consisting of federal, state, private, and institutional financing.• Responsible for the day-to-day administration of the technical processes related to the utilization of the College’s financial aid system.• Monitor the importing and exporting of files with the U.S. Department of Education and other regulatory agencies.• Create complex custom queries and rules for a variety of financial aid management needs and reporting requirements.• Work with Management Information Services to execute scripts to correct data issues.• Provide technical assistance and training for financial aid staff on system procedures, system integration, data integrity, and reporting.• Manage the review of financial aid accounts for the disbursement of funds according to appropriate federal, state, and local regulations.• Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations.• Analyze and implement appropriate recommendations related to the operations of the Financial Aid Office.• Ensures that students are informed about their eligibility for financial aid by directing a system for collecting and evaluating applications, and for the timely and effective awarding of all types of financial aid.• Preparing written correspondence which may include: special reports, studies, standard operating procedures, policies and regulations, written analysis and/or statistical data.• Monitor and maintain data integrity of financial aid tables, fields, reports, and related systems.• Coordinate with information technology, finance, and other staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements. Show less • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.• Register special credit students• Supervise and evaluate assigned staff• Monitor and coordinate student admissions, recruitment and registration activities and processes.• Lead, monitor and supervise call center activities• Advise prospective and current students in areas of admission requirements that includes the transfer of credit from other institution.• Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency. • Apply market research results to the development of sound and effective marketing strategies• Evaluate student’s credentials base on course catalog descriptions and other resource information.• Advise and guide new, returning and prospective students to meet their career goals• Identifies admissions activities and strategies for developing and enhancing prospective student markets.• Assist in the development and maintenance of the admissions office’s recruitment and marketing plan with the purpose of promoting the College’s visibility and general recruitment efforts• Participate in appropriate recruitment and enrollment activities including: open houses, training sessions, orientation programs, career days, etc. • Continuously seek quality service and process improvements in order to support a mission and strategic vision.• Interacts with other departments, divisions, other clients; assures information that affects other employees, departments, and/or divisions is communicated to the proper recipients.• Recommends opportunities to enhance student services from inquiry through admissions to ensure that a diverse student body is attracted and enrolled.• Assists students in planning educational programs compatible with their interests, needs, and abilities Show less • Teach ACA courses online and Face to face as needed; College Transfer Course and Career Assessment• Prepares class sessions and assignments to help students grasp course content and how it integrateswith overall student learning outcomes for the course• Teach courses according to the FTCC catalog descriptions and in accordance with defined coursestandards and outcomes• Creates a learning environment that encourages student involvement and participation.• Assist and guide students to help them with their educational needs• Documents students’ attendance, participation, and academic progress by giving and gradingassignments, projects, quizzes and/or examinations that lead to a final grade.• Submits course grades to the Registrar by the assigned date.• Accessible to students outside the classroom, providing ample periods of time for counseling andmentoring students in matters related to academic success, life goals, and spiritual development. Show less

  • Assistant Director of Financial Aid Operations

    Feb 2022 - now

  • Assistant Director of Admissions-Recruitment

    Sept 2016 - Jan 2022

  • Adjunct Instructor

    Mar 2017 - Aug 2020