Experience

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  Pennsylvania army national guard

  Apr 2008 - Jun 2015

  Intelligence analyst

  Supervise and facilitate training for intelligence team to include technical intelligence assessment writing, intelligence products production, and studies on targeting of insurgent networks. Develop and facilitate operational training scenarios for the Rotary Winged Aviation Brigade. Conduct Sensitive and Cyclic Inventory of $500,000 of government equipment.

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  City of pittsburgh office of emergency management & homeland security

  Jul 2011 - Dec 2011

  Intern-planning specialist

  Collaborated with local and state officials in order to prepare and analyze damage assessments following disasters or emergencies. Developed and performed tests and evaluations of emergency management plans in accordance with state and federal regulations. Maintained and updated all resource materials associated with emergency preparedness plans. Updated and revised databases of Critical Infrastructure in Region 13 Pennsylvania in accordance with Department of Homeland Security policies.

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  Us army

  Aug 2012 - Aug 2013

  Conducted imagery analysis for Rotary Wing aircraft across the entire northern region of Afghanistan. Utilized multiple imagery software programs and remote sensing technology to produce imagery assessments to include height/depth of routes, streams, structures, walls, and tree lines. Developed and Conducted Operations and Intelligence Briefs for Rotary Winged Aircraft’s missions in northern Afghanistan. Developed intelligence products to include Link Analysis on Insurgent Networks within the northern region of Afghanistan. Formally trained as a Foreign Disclosure Representative in classified information protection. Conducted weekly meetings and acted as an Intelligence Liaison with NATO military personnel and civilian contractors.

  • Geospatial Intelligence Imagery Analyst

    Apr 2013 - Aug 2013

  • All Source Intelligence Analyst

    Aug 2012 - Aug 2013
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  Cme engineering

  Feb 2014 - Jan 2017

  Provide daily support and maintenance of technology systems to include Windows 7 and Windows 8 Operating Systems, VoIP phones, Android and iPhone cell phones, VMware, VDI, Windows Server 2003, Windows Server 2008, Windows Server 2012, Cisco AnyConnect VPN, Office 365, and Exchange Server. Troubleshoot hardware, software, printing issues. Set up and manage computers for all new and current employees. Maintain and manage Symantec Endpoint Protection Manager, Barracuda web filter, and Barracuda email filter. Conduct weekly data backups through Veeam for 3 offices and conduct data restoration as needed on Veeam and/or Symantec Backup Exec 2010/2012. Help facilitate server migration from Server 2003 to Server 2008/2012 and MAS upgrade from SAGE 200 to SAGE 100 ERP 2013. Set up SNMP server to receive trap messages from Cisco UCS servers for preparation of disaster recovery and network troubleshooting. Show less

  • Information Technology Support Specialist

    Dec 2014 - Jan 2017

  • Information Technology Intern

    Feb 2014 - Dec 2014
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  Ebara elliott energy

  Jan 2017 - now

  Perform as an Oracle procurement functional analyst responsible for analysis, solution design, testing, and production support of Oracle Sourcing and Supplier Management and Procure to Pay (P2P). Facilitate in the planning, design, development, and deployment of new applications and enhance existing applications associated specifically to procurement.Review and analyze the effectiveness and efficiency of existing application systems and develop strategies for improving these systems. Gather and analyze data in support of business cases, proposed projects, and system requirements following the company’s System Delivery Methodology (SDM). Coordinate and perform in-depth tests, per SDM, to meet quality requirements.Perform cost-benefit and return on investment analyses for proposed systems; and prepare business cases to aid management in making implementation decisions. Show less Utilize the skills and knowledge from 7+ years IT experience to provide quality support for software, enterprise applications, and hardware systems globally for 1500+ users. Coordinate and work with staff to provide analytic and technical support for continuous improvement of IT solutions. Help identify causes of operational issues and inefficiencies. Provide account provisioning, daily support, and maintenance of technology software and systems for Windows 10 Operating Systems, Dell Kace, Service Now, Active Directory, VoIP phones (Mitel), Sonic Wall VPN, Office 2021, Adobe DC Standard and Pro, Google Web Services, Workday, Cisco WebEx, HCL Notes, Code 42 Crash Plan, Kronos, Learning Management System (LMS), Xerox and HP printers, and various engineering, finance, and machining systems/software (Weld Office WPQ and WPS, Oracle FCCS, Gagepack, Hypermill, ANSYS, Epicor, Oracle Primavera, and Realwear Headsets). Show less Implement, support, and maintain hardware and software for 1200+ end users globally across multiple continents. Regularly interacts with end users to diagnose and troubleshoot computer related issues via email, text, phone, instant message, and/or in person interaction. Oversee dissemination of help sheets, usage guides, FAQ lists for end users and IT helpdesk staff. Image and set up desktops, laptops, and tablets for employees. Repair and upgrade hardware components as needed. Experienced with IT monitoring tools and remote support to include Dell Kace, Proofpoint Email Security, Sophos Antivirus, TrackIt, Remote Desktop Connection, VNC Viewer, and Log Me In. Show less

  • Business System Analyst

    Mar 2023 - now

  • IT Support Specialist II

    Mar 2022 - Apr 2023

  • IT Support Specialist I

    Jan 2017 - Apr 2022