Sai Rao Murari

Experience

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  Convergys Intelligent Contact

  Apr 2014 - Aug 2015

  Senior Associate

  I had to take care of the customers needs and descalate their problems and also handle a team of good 20-30 new hires and turn them to a productive source for the company.And last but not the least the customer statisfaction was the most important aspect in our business.

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  Force Motors Ltd

  Sept 2017 - Jun 2018

  Business Development Manager

  Responsibilities Included getting business in terms of Sales and promoting the brand in every way possible.

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  Capita India

  Aug 2018 - Mar 2020

  Senior Customer Support Executive

  Direct Contact with the clients and Depot Managers, Warehouse Managers in USA and UK to provide end to end resolution. Taking care of logistics solutions and also arranging new business by adding delivery partners to expand service across the globe.

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  Concentrix

  Aug 2020 - Mar 2022

  Senior Operations Executive

  Direct communication with the clients to create and manage their website using SSL codes and embedding widgets as per clients requirement. Basically develop a website and manage it for the clients.

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  EXL

  Mar 2022 - Sept 2022

  Senior Operations Executive

  Processing Claims and checking all legal formalities for claim clearance and handling Escalations.

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  Cognizant

  Oct 2022 - now

  Senior Process Executive

  Started working with Cognizant as a Senior Process Executive for Google Cloud. Assist Cloud users in performing their labs to earn the Badges Provide assistance to the users with the queries related to Arcade games launch and TriviaGame launch. Helping with all the solutions provided by Google Cloud. Assisting with the GCP programs and Cloud Skill Boosts Program. Acting Triager for CLS Support desk. Help colleagues with the process knowledge and understanding the process better. Sharing updates on the real time update. Prepare SOD and EOD for the team. Provide handover to the next available team with the updates on the shift. Handle the breaks for the teams available on the shift and make necessary changes whenrequired on real time basis.Now working as a Cohort Cordinator for Googpe Cloud Certifications Show less