Scott Ferguson

Experience

• 

  Lloyds Banking Group

  Aug 2005 - Aug 2015

  Project Manager within the Group Security & Fraud function, responsible for delivering multiple projects that fell within my remit. Key project was on the Verde Programme, responsible for ensuring the Fraud & Security Operations function was not materially impacted due to the divestment of customers from LBG to TSB.• Provided assurance that Core Fraud Systems were not impacted due to Project Verde (including Falcon, Adeptra, AS400, CCTM & Actimize)• Implementation, planning and business readiness tracking of changes being made to core Banking systems• Provided testing support (UAT, Live Trials and Dress Rehearsals)• Production of Business Impact Assessments• Owned and maintained the project plan within Security & Fraud Operations whilst managing a team of Vertical Workstream Leads, including Testing / Implementation & Communications, each responsible for a different area of the project and deliverables• Produced standard weekly progress reports / status updates• Chaired the Project Steering Forum for Senior stakeholders to review delivery updates, key milestones, risks & issues Show less Project Manager as part of the LTSB / HBoS Integration Programme. Responsible for delivering several projects within the Fraud Risk Management Card Fraud function. Core role included the management and implementing of 400+ MI reports that required validation and testing, ensuring that any defects were remediated. I was able to reduce the overall list down to just over 100 critical reports, as well as remediating defects. • Regularly liaising with IT to ensure reporting was scaled and branded• Tracking of progress weekly with Horizontal Project Managers to ensure MI was captured for both Card & Non-Card Fraud • Weekly progress reporting / status updates provided to key stakeholders to set expectations• Timely and accurate delivery of all requested projects and initiatives, delivering to time, cost, and quality• Managed the end-to-end project planning and delivery according to a disciplined project management approach• Carried out impact assessments where necessary• Managed all risks and issues, seeking mitigation and managing the risk exposure• Ensured benefits delivery and reporting was a key focus• Engaged with stakeholders at the Senior Manager and Executive level• Consulted with internal customers where appropriate, to ensure that their requirements were fully understood and met• Tracked all Fraud Integration Programmes Critical Readiness Factor’s during integration using organisational skills and effective communication skills to ensure all updates were provided on time. The Central Readiness Team provided great verbal feedback for my efforts and for picking up the work with short notice and getting the work back on track Show less • Managed the Governance & Reporting function within the central PMO team as part of UK Private Banking• Implementation of an audit for the Bank’s core Change Management System to check the quality of the inputs made by the Project and Programme Managers, specifically around RAID Logs, dependencies, milestones and status reporting• Ensured the Programme Office met all its expectations whilst seeking every opportunity to make further improvements• Maintained UKPB Change & Integration project/change management methodology, ensuring compliance• Developed a strong network and relationship with other PMO teams and forums for the UKPB change portfolio• Ensured that all UKPB Projects & Programmes met all the required levels of project reporting in line governance forums• Stakeholder management at Executive and Senior Manager level• Carried out performance reviews for direct reports, ensuring they had development plans that optimised performance and aspirations, whilst delivering departmental objectives Show less Key project included the decoupling of processes and functions from Collections & Recoveries to Retail Fraud & Underwriting after a wider restructure. I mapped out all the processes and systems used by the Resource and Planning team, transferring these activities from one office site to another as well as the relevant training, ensuring a smooth handover to the business operations. This successful delivery combined two departments into one, making a cost saving, achieving the benefits from the business case. • Established, controlled, managed, and monitored project timescales and milestones, considering dependencies, taking appropriate action to overcome delays, difficulties or cost over-runs• Timely and accurate completion of project deliverables, assessing and managing risks and identifying counter measures• Developed and maintained effective working and influencing relationships with appropriate colleagues and stakeholders including Senior Managers on a regular basis• Stakeholder management and management of third-party suppliers• Managed the department’s project office daily and prepared documents for resource allocation meetings, tracking and following up on actions• Delivered project-related presentations to gain acceptance and support for forthcoming changes Show less

  • Project Manager, Group Security & Fraud, Strategy & Delivery

    Nov 2011 - Aug 2015

  • Project Manager, Fraud & Underwriting

    Mar 2011 - Nov 2011

  • PMO Governance & Reporting Assistant Manager

    Aug 2010 - Mar 2011

  • Change Analyst

    Mar 2009 - Aug 2010

  • Fraud Prevention Analyst

    Aug 2005 - Mar 2009
• 

  Diebold Nixdorf

  Aug 2015 - now

  Currently working as an IT Project Manager within Banking Professional Services, supporting clients to deliver projects maximizing business value.Deliveries & responsibilities include:• Delivery of a brand-new software product for a UK based Financial Institution. Upgrading their entire self-service Banking Branch network of ATM’s and Cash & Cheque Deposit machines• Software upgrade and self-service Multi-Function Device proof of concept for a UK based Financial Institution• New software delivery for a new to market Multi-Function Device for a UK based Financial Institution• Major software upgrade to all Self-Service terminals within the Branch network for a UK based Financial Institution• New software delivery for a new to market Cash & Cheque Deposit device for a UK based Financial Institution• Delivering projects using traditional waterfall methodologies • Delivering projects using Agile methodologies including Scrum & Kanban• Owning the project budget and P&L with a focus on the agreed margin• Managing a diverse team of Solution Architects, Developers & Testers across multiple countries and time zones• Responsible for all areas of Project Management including integration management, scope, schedule, budget, quality, resource, communications, risks & issues, and stakeholder management• Establishing governance structures that define clear roles, responsibilities and accountabilities for governance and delivery of change initiatives, that align with organisational practice• Work in close collaboration with key stakeholders to communicate scope or milestone changes clearly to ensure buy in throughout the organization• Chairing workshops with multiple senior, technical, product and business stakeholders and owning communication of the outputs Show less

  • Senior Project Manager

    Oct 2024 - now

  • Project Manager

    Aug 2015 - Oct 2024