Callum Thomson

Experience

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  Northampton Saints

  Sept 2008 - Jan 2011

  Programme Seller

  My job at Northampton Saints was one of the first jobs that I had, combined with another, while doing my A levels I juggled two jobs. This was something that I found quite challenging, but in the end incredibly rewarding and highly important for my own self-esteem and confidence. While working for Northampton Saints, my job included selling programmes to as many punters which came through the gates, as well as on some occasions acting as a runner. As a runner it was my job to visit each seller, making sure they were stocked up with enough programmes as well as enough change. Again here I singled out myself as one of the better sellers in the team, often being in the top two. Show less

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  Sonisphere Festival

  Feb 2010 - Aug 2012

  Content Writer

  I was tasked with writing up articles and band profiles for the UK and EU Sonisphere Festivals as run by Kililive. There was a point in time when I had to stop writing for the website due to the collapse of the UK edition, but now that its back, I am going to try my hardest to help it get back on its feet.

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  Gamestation

  Nov 2010 - Jan 2011

  Retail Advisor

  • Temporary Christmas Position• Advising customer, improving customer rapport • High attachment rates to sales

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  Hit The Floor Magazine

  Dec 2011 - Apr 2016

  Contributor

  • Writing varied article types - such as news, interviews, reviews, long form articles• Adapting my writing style to suit different genres of music to engage with different audiences• Work to a tight schedule • Prioritise articles depending on their likely engagement and relevance• Speak to PR teams to organise interviews and reviews• Improved writing style - becoming more evocative, entertaining, yet informative• Helped implement social media action plans to help social reach and engagement. This included the use of Hootsuite and Google Analytics• Attended festivals and shows as a journalist, interviewing bands, and writing live reviews Show less

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  Telefónica UK

  May 2012 - Sept 2013

  Retail Advisor

  Achievements and responsibilities: :• Sales (targeted) • Technical advice on a wide range of devices. • Stock take and organisation • Day to day cleaning duties to maintain the shop’s presentation • Inclusion in activities to help increase business and footfall in the shop

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  The Co-operative Banking Group

  Sept 2013 - May 2014

  General Advisor

  Achievements and responsibilities: • High volume cash handling• Customer complaint handling• Customer sales (non-target)• Administrative duties to help balance the bank’s cash flow• Completion of a customer advocacy course

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  Oxford University Press

  Oct 2014 - Sept 2017

  Achievements and responsibilities: • Use of SAP ordering system and EGAIN email system• Exhibition organisation, dispatching book fair and conference items throughout the world• Devised how to better word the website, improving ease of use for all customers• Helped teach colleagues on a new product – Bond 11+ - as well as training new starters • Consistently high productivity through answering customer queries

  • CS Administrator - Direct Sales

    Jun 2015 - Sept 2017

  • CS Administrator - Order Management

    Oct 2014 - Jun 2015
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  Northampton Saints

  Jun 2016 - now

  Achievements and responsibilities: • Helping to increase social media presence across all platforms • Initiating ideas in order to vary our social media output• Time sensitive updates on both Facebook and Twitter • Technical control of the in stadium screens • Finding timely and exciting photos to help portray the feelings within the ground.• Post-match reports • Keen eye for detail on both what is being inputted as well as what is happening on the pitch• Have worked closely with the likes of RFU, Sky Sports and BT Sports to help with social media output and match day co-ordination. Show less

  • Digital Screen Operator

    Apr 2017 - now

  • Social Media Coordinator

    Jun 2016 - Apr 2017
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  WRAP Investment Wealth Management

  Sept 2017 - Mar 2018

  Trainee Financial Advisor
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  Travis Perkins plc

  Mar 2018 - May 2019

  Copywriter

  • Working within the Design and Print team• Providing exciting and engaging copy content for all Travis Perkins subsidiaries • Updating web product copy to fit within latest SEO rules• Liaising with key stakeholders, keeping them up to date

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  City Plumbing

  May 2019 - Aug 2020

  Copywriter

  • Hand picked from the Design and Print team to move into a standalone Design Studio within the plumbing and heating subsidiary for Travis Perkins• The key contact for any copy within the business• Write and organise a City Plumbing blog, writing engaging articles for both homeowners and tradesmen:• Writing with SEO in mind• Altering articles to fit the target audience• Creating conversational pieces for our customers to improve social media engagement• Using CMS to upload articles to the website using both HTML and CSS• Helped create and write for an ongoing internal company-wide magazine• Took ownership of the internal website, ensuring all areas are kept up to date with relevant information• Taking part in long form projects, including a complete review of all product copy found on the website• Adapt my writing style to fit the tone of voice for the business - writing for a particular customer• Writing to a defined set of branding • Editorial work for outgoing marketing collateral, ensuring it fits within brand guidelines Show less

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  UK Flooring Direct

  Jan 2021 - Feb 2022

  Copywriter and content
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  Coventry University

  Feb 2022 - now

  Content Officer