Serene S.

Experience

• 

  Faith Baptist Schools

  Aug 2015 - May 2019

  Tutor

  Worked as a mathematics and English language tutor for students of diverse age groups.

• 

  Apple

  Dec 2020 - Oct 2023

  • Performed repairs on iPhone devices and ran post-repair diagnostics to ensure all technical issues were resolved.• Trained and provided support to Technical Specialists and Technical Experts to enhance their skills and knowledge.• Continued to resolve complex technical issues for customers and fulfilled all past role’s requirements. • Resolved complex technical issues for customers while demonstrating strong time management, multitasking abilities, and delivering exceptional customer service. • Recommended personalized product solutions to customers based on individual needs and preferences. • Proactively reached out to business clients, presenting various support services including custom online store, financing and leasing options, post-production tax, trade-in options, and tailored product recommendations based on individual needs.

  • Technical Expert

    Aug 2022 - Oct 2023

  • Technical Specialist

    Jun 2021 - Aug 2022

  • Specialist

    Nov 2019 - Jun 2021

  • Business Expert Experience

    Dec 2020 - Apr 2021
• 

  California State University, Northridge

  Aug 2023 - Dec 2023

  Inter-Satellite Optical Communications Team Lead

  • Led and directed a team of 8 members as the Team Lead for the Satellite Optical Communications Transmitter Team.• Developed an optical fiber laser transmitter for a space-based communication system to establish communication links between two satellites in orbit.

• 

  Naval Air Warfare Center Weapons Division (NAWCWD)

  Jan 2024 - now

  Computer Engineer