Madi Crouch

Experience

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  Banc-serv PARTNERS, LLC

  May 2012 - Aug 2015

  Intern

  Banc-serv Partners, LLC, is a small business that meets with other small business for possible loan options. As an intern, not only do they have basic day-to-day operations to ensure the success of fellow co-workers responsibilities, but an intern also has first service contact with clients. - Provided first service contact with clients over the phone, or in the office, to ensure a positive customer service experience- Contributed assistance to fellow co-workers on their files, such as scanning and logging into the computer, to ensure their job is completed efficiently Show less

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  DSW Inc.

  Apr 2016 - May 2018

  Sales Associate

  DSW, also known as Designer Shoe Warehouse, is a shoe store that sells high-end shoes at a discounted price. As a Sales Associate, I am responsible for making sure the store is organized, greeting and communicating with customers, and using the cash register and tablets to assist the customers' needs.• Utilized technology, such as tablets, headsets, and cash registers, to ensure the needs of the customers have been met and that they received a valuable customer service experience• Communicated with co-workers through the headset to provide a positive experience Show less

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  Indiana University - Kelley School of Business

  Aug 2016 - May 2017

  Peer Tutor for K201

  Computer in Business, also known as K201, is a class offered by the Kelley School of Business that teaches students how to operate Microsoft Access and Excel. While the instructor is teaching the course, a peer tutor assists the students if they are confused about concepts or are having technical difficulties.• Improved teaching skills and learned how to explain concepts in a simple way to ensure awareness of topics/concepts• Reviewed lessons to ensure knowledge and skill in Microsoft Access and Microsoft Excel Show less

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  Hyatt Place

  May 2017 - Aug 2017

  Gallery Host

  Hyatt Place is a worldwide brand known for providing high-quality hospitality with luxury bedrooms, that include separate living and sleeping space, complimentary breakfast, 24/7 room service, and many other amenities. As a gallery host, my duties consist of assisting and accommodating the guests with their needs.• Managed the front desk at a 100-room hotel and prepared meal orders upon request• Gained a comprehensive understanding of hotel operations

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  Indiana Donor Network

  May 2018 - May 2019

  Events and Sponsorship Intern

  Indiana Donor Network is one of the 58 organ procurement organizations in the United States. They devote their time and effort to educate people on donation, offer grief support to families, and organize and coordinate organ, tissue, and eye donation across Indiana.• Planned the Gift of Life Celebration for 700 guests (arranged catering, determined theprogram and decorations, communicated with guests, and other event logistics)• Created graphics and planned social media posts for the Driven2SaveLives campaign to bringawareness of organ donation and the team’s driver racing in the Indianapolis 500 Show less

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  Tide University Laundry

  Aug 2018 - Dec 2018

  Campus Attendant

  Tide University Laundry offers a service to college students; this service cleans, dries, and folds the student's laundry. This service is offered at several college campuses around the United States and is operated by college students.• Ensured customers receive their laundry by diligently scanning the inventory and organizing the storefront• Communicated the purpose and process of the service to increase sales

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  Sun King Brewery & Spirits

  Aug 2019 - Mar 2020

  Server

  Sun King Brewery and Spirits offers a quality customer experience through craft beer and cocktails, a welcoming environment, and a friendly interaction.• Promptly greeted customers, anticipated needs, and regularly upsold beverages

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  USA Football

  Sept 2019 - Nov 2019

  Intern, Member Services

  USA Football is a non-profit organization that is passionate about keeping the sport of football alive and that coaches are using proper tackling techniques, the different levels of contact and other safety precautions to ensure that players are safe during the game of football. • Communicated with organization leaders to verify coach certification to ensure the safety ofyouth football players• Increased sales by encouraging coaches to purchase insurance and crash courses

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  Ashfield Meetings & Events

  Nov 2019 - Aug 2020

  Project Executive

  Ashfield Meetings & Events is a meeting planning company and assists pharmaceutical companies with the organization of national and international meetings and conventions. A Project Executive is responsible for attendee management and ensuring that the attendee and client needs are met.• Managed registration, lodging, and travel to national/international pharmaceuticalconventions for Eli Lilly & Company employees while successfully navigating the Cventplatform• Traveled on-site to pharmaceutical conventions to maintain hotel accommodations, arrangeinternal Eli Lilly & Company meetings, and ensure client satisfaction Show less

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  Onebridge

  Feb 2021 - now

  Onebridge, a Marlabs company, is an artificial intelligence and data consulting firm serving some of the largest government, manufacturing, healthcare, and financial services entities in the U.S. for over 19 years. Onebridge has been recognized as the #1 Best Place to Work in Indiana in 2021, with recognition as a “Best Places to Work” by the Indiana Chamber of Commerce since 2015.• Manage the employee benefits program for approximately 110 employees, overseeing enrollment, administration, and compliance for health, dental, vision, and retirement plans; process disability claims; and assist new hires with benefits orientation and enrollment.• Develop and design staff-wide slide decks for meetings, ensuring clarity and engagement; compose and edit corporate communications, including a monthly digest, to effectively convey key updates and company news.• Manage relationships with third-party staffing vendors, including vetting to ensure they meet company qualifications, negotiating contracts, and ensuring compliance throughout our engagement.• Work directly with various departments at the parent company to provide change management insights, ensuring a smooth transition for employees as we merge IT practices, Human Resource Information Systems (HRIS), policies, and benefits programs. Show less • Develop and implement a comprehensive process and database to efficiently catalog and manage employee skills, enhancing the company's talent management capabilities• Spearhead the integration of new systems, resulting in streamlined and more efficient processes across various functions within the organization• Leverage PowerApps to design and create innovative tools that significantly improve the employee experience, fostering a more productive and engaged workforce• Cultivate a company culture aligned with the organization's core values, influencing and positively impacting all facets of the employee lifecycle Show less

  • Sr. Employee Experience Specialist

    Mar 2024 - now

  • Employee Engagement Specialist

    Jul 2022 - May 2024

  • Engagement Coordinator

    Feb 2021 - Jul 2022