Bernard Adytia Darmadi

Experience

• 

  Universitas Kristen Petra

  Jan 2005 - Jan 2009

  Software Developer
• 

  PT Sofco Graha

  Mar 2018 - now

  1. Develop and execute customer retention strategies that align with business goals and objectives2. Collaborate with cross-functional teams to ensure consistent and effective customer experiences across all touchpoints3. Analyze customer data and feedback to identify areas for improvement and develop action plans4. Develop and manage customer loyalty programs and initiatives5. Monitor and report on key retention metrics and KPIs, and use data to make informed decisions6. Lead and motivate a team of retention specialists to achieve departmental goals and objectives7. Work with senior management to establish retention budgets and allocate resources accordingly8. Stay up-to-date on industry trends and best practices related to customer retention and loyalty9. Conduct training to new member alongside implementation team (if required)10. Conduct joint training with Support Team for feature presentation or feature refreshment to existing member 11. Review contract extension12. Review legal document (especially if the document is not written in Bahasa Indonesia) 13. Support and collaborate with sales & marketing team for IT related issues (generating reports, data consolidation in sales department, website reviews, etc.)14. Keep in touch with HR Communities for collaboration15. Optimizing member to use every feature offered by gaji.id and provide consultation if there is any obstacles and challenges. 16. Reports to Sales and Marketing Manager Show less - In Charge on Warehouse and Fleet Workshop Software for PT. Meratus Line - Work closely with Purchasing and Logistic Dept, Finance & Accounting Dept, IT, Meratus Ship Managemnt (MSM) and MSM Workshop of PT Meratus Line to enhance and ensure the Warehouse and Fleet Workshop software is supporting day to day operational activities- Identifying and report loop holes to Meratus IT and other dept as part of our service to ensure that all work procedures is conform with the work flow demanded by the management (which are) reflected on the Software.- In charge on integrating Warehouse and Fleet Workshop Software with Task Assistant Software by Ulysses System (work closely with Ulysses Systems office in Athens and Mumbai).- In charge on maintaining hardware and internet working for Sofco Graha - Surabaya Office. (incl. work actively with Sofco Graha Jakarta office in order to maintain communication line between two office sites )- Providing IT Solution and consultation for Sofco Graha clients. - Support on development and maintenance for ERP and HRIS Software made by Sofco Graha.- Act as the go-to guy on IT related problem- Report to Director Show less

  • Customer Retention Team Lead

    Nov 2023 - now

  • Head of Customer Retention (gaji.id)

    Jan 2022 - now

  • Senior System Engineer

    Feb 2009 - now

  • Sales Consultant (gaji.id)

    Mar 2018 - May 2022