Experience

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  Bank of america merrill lynch

  May 2006 - Oct 2017

  • Managed Business to Business (B2B) implementations for Global Client Implementation Business (GCIB), middle market and large corporate clients • Managed multiple projects simultaneously with varying scope and complexity• Completed the end-to-end implementation process to ensure quality and accurate results of systemic initiatives • Created and maintained SharePoint site with all pertinent project documentation including project charter, project plan, change control and issues log• Trained clients on implemented applications such as WORKS Payment Manager, GRAM and Payment Center• Served as liaison for implementation team when interacting with the sales and development team• Created client facing presentations, communications and training for CashPro Application Show less Responsible for project management, client servicing, and treasury product implementation coordination for large corporate, global, & complex projects. Lead projects effectively and ensure implementations meet set target dates. Resolve issues that may arise during project. • Project manager for Global Card Implementations with partner banks.• Client facing experience-presentations, communications, and training• Utilize Project Management Tools & Skills• 10+ years of Project Manager Experience Show less

  • VP Project Manager - Treasury Fulfillmentreasury Fulfillment & Service Advisor

    Nov 1996 - Oct 2017

  • VP- Implementation Project Consultant (IPC):

    Jul 2009 - Sept 2011

  • AVP Client Fulfillment Sr. Implementation Engineer

    May 2006 - Sept 2011
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  Citi

  Jan 2018 - Aug 2018

  Project manager

  • Collaborated with and Citi Bank stakeholders to elicit requirements to design and implement change strategies firm wide• Managed implementation of change initiatives and ensured client satisfaction through successful delivery • Drove adoption of change management plans and trained end users to adhere to new processes and procedures• Tracked the status of client readiness for change implementation and reported progress to senior leadership• Analyzed data from financial service clients to identify process improvements and necessary changes between current and future state products• Managed change requirements through the use of JIRA and confluence • Monitored and resolves issues related to improper implementation of change strategies • Managed Agile Based projects leveraging the latest methodology tools and processes, including Jira, Confluence, and Slack. Show less

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  Anthem blue cross and blue shield

  May 2019 - Oct 2019

  Business change manager

  • Collaborated with client stakeholders to elicit requirements to design and implement change strategies firm wide• Developed key metrics to track change progress and reported them to senior leadership to ensure project was progressing as expected• Created project plans to ensure that the organizational change was successfully implemented on time and on budget• Managed all phases of Medicare projects including initiation, planning, execution, monitoring, and delivery.• Developed several business processes to reduce waste and trained end users on the proper execution of the new processes• Built support and executive leadership confidence for change strategies • Ensured communication was consistent to ensure proper alignment of change strategies with the firm’s goals Show less

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  Wells fargo

  Oct 2020 - Aug 2021

  Scrum master, agile delivery lead

  • Designed and implement change management strategies for operations to reduce waste and improve organizational efficiency • Led the development of implementation strategy and created a detailed validation plan• Facilitated change management activities with cross functional teams and executive leadership to ensure firm-wide user adoption.• Coached leaders and stakeholders to ensure that the messaging of the change strategy was consistent across the firm.• Developed key performance indicators (KPIs) to access the progress and impact of the change strategies implemented • Elicited change requirements from key stakeholders to ensure that messaging was consistent with the firm’s values and goals• Reported project metrics and milestones to client stakeholders on a regular basis Show less

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  Ais (applied information sciences)

  Sept 2021 - Jan 2022

  Associate change manager

  • Created and deliver strategies and plans to help client organizations manage change, including stakeholder assessments, communications, change readiness, enabling leaders and change agents to support changes efficiently, and end-user training.• Provided guidance and support to leaders and change agents to help them efficiently support change.• Provided guidance and support to supervisors as they help their direct reports transition during the change.• Developed goals and KPIs related to the change and monitor progress.• Supported Program Management by leading/facilitating client meetings.• Facilitated change management activities with cross-functional project team members and client stakeholders to understand and ensure adoption.• Contributed to team goals and help those around you solve problems.• Promoted change management and user adoption. Show less

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  Fidelity information services, inc. (fis)

  Feb 2022 - Dec 2023

  Agile product owner/scrum master

  • Works with stakeholders to understand business problem statements and convert them into user stories.• Articulates product vision and user stories in a manner clearly understandable to development teams.• Manages backlog of user stories for one or more products.• Establishes user story acceptance criteria, accepts user stories, refines stories with Scrum teams.• Reviews and provides feedback on test plans to ensure application changes meet acceptance criteria.• Creates Sprint Release Plans with input from development teams.• Monitors the development progress and provides updates to stakeholders, as requested.• Applies Agile methods and processes to promote a disciplined project management process that encourages frequent inspection and adaptation of ongoing work product.• Leads planning and review cadences to communicate feedback on development achievements. Show less

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  Fis

  Jan 2024 - now

  Senior operations analyst