Experience

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  Punjab national bank

  Jun 2009 - Jul 2009

  Summer training

  I did 1 month summer training project as a part of my Graduation Syllabus on KYC (Know Your Customer)

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  Era business school

  Jul 2010 - Jul 2012

  Pgdm finance

  student

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  Era infra engineering limited

  May 2011 - Jul 2011

  Summer intern

  Project on Management of Debt Capital

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  Genpact llc

  Aug 2012 - Dec 2012

  Process associate
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  Natwest group

  Jan 2013 - May 2016

  Supply chain analytics:* Responsible for preparation of Consultancy MI reports containing analysis on various projects of RBS suppliers. Consultancy MI report is the base report used for deriving other details about the projects running with different Suppliers within the bank. The report provides visibility about the major projects being handled by the suppliers. The report is presented to the SGM and Senior management which helps in improving the sourcing process and developing better negotiation strategies.* Responsible for facilitation of travel profiles throughout RBS liaising with the travel partner Hogg Robinson Group (HRG) and Carlson Wagonlit Travels (CWT)Responsibility includes: i. Verification: The process starts with checking if all required details are provided in the correct formii. Validation: The step involves checking if the Traveler, Cost Centre, Line Manager, Travel location details provided in the form are permitted, correct and contain all required approvalsiii. Creation: The step includes creating travel profile for RBS permanent and temporary employees, their families, guests.iv. Resolving travel related queries of RBS travelers approvedv. Maintaining the day-to-day data and sharing the same with the travel partners* Responsible for managing PO Data for Audit purposes of various goods and services procured by the Bank on behalf of various Sourcing Group Managers (SGMs)/Buyers using iProcurement. Then, updating the status to the concerned SGMs and Group heads regarding the procurement and payment related details for the acquired goods and services Show less My Job Responsibility includes:* Providing detailed analysis on customer issues, process gaps and potential solutions for service improvements* Responsible for in-depth analysis of customer’s complaints and queries to provide structured output of category at hand* Understanding and identifying major issues/problem areas and their root causes, and providing recommendations on products/processes to drive enhancements/service improvements that address root cause* To prepare outputs for UK clients highlighting major process or service delivery gaps* Interacting with process teams to conduct deep-dives and provide insights into process analysis* Utilize Customer VOC to drive improvements in complaints handlingAdditional Responsibilities:* Allocation and publishing MI for Quality checking* Supporting Quality checks for the team to meet the internal deadlines* Maintaining and publishing attendance data for the team* Maintaining Leaves tracker for the team to manage work stack along with leaves and resource planning* Maintaining checks and sharing awareness pertaining to organization risks * Workout on Excel based Self managed MTD report through which employee can add his/her daily productivity count and check the MTD on daily basis instead of weekly with no dependency on the creator of the report Show less

  • Analyst

    Sept 2015 - May 2016

  • Senior Process Associate

    Jan 2013 - Sept 2015
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  Egencia

  Jun 2016 - Nov 2020

  Shares Services Center-FinanceJob Responsibility: Prepare Billing Settlement Plan, Low Cost Carrier, Hotel, Rail, Visa, Insurance reconciliations for the businesses in Europe, APAC and UK region Prepare reconciliation for UK Credit cards – Amex, Bibit, Diners, Airplus Prepare various reports of all regions detailing about the outstanding transactions and provide supporting documents for the variances between balances of Oracle and Reconciliation tools Coordinate with various teams to chase on settlements and closures for customers/vendors outstanding payments Effectively communicate with various stakeholders across the businesses Ensure deliverables are met in accordance with defined process objectives Monitor internal controls (SOX compliancy) Support financial statement audits Assist in month-end financial statement close and other accounting projectsAdditional Responsibilities: Prepare and update the SOPs for the various processes Provide training to new joiners about the laid down procedures and briefing about the team responsibilities Work on ideas to improve efficiency of work in daily tasks SPOC for organizing and celebrating team birthdays Show less

  • Accountant

    Mar 2020 - Nov 2020

  • Associate Accountant

    Jun 2016 - Mar 2020
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  Better

  May 2021 - Jun 2022

  Senior analyst
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  Mercer

  Jul 2022 - Sept 2024

  Lead specialist