Hywel Jones

Experience

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  IBM

  Jan 1991 - Jan 1992

  AS400 Operations Analyst

  Undergraduate Trainee / AS400 Operations Analyst

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  HG Consulting Ltd

  Jan 1995 - Jan 2002

  IT Consultant

  Contracting to Hewlett Packard – Bracknell & Bristol• Initially a presales configuration specialist ensuring all HP9000 servers and workstations were able to be built before being sold, ensuring all hardware and software requirements would work when delivered.• Liaising closely with sales teams, support engineers and directly with customers.• Resolving customer pre-sales technical issues whilst being Team Leader of the Technical Services team within the Customer Care group.• Successfully customising orders built to customer specifications.• Assisting the running of the department from budget preparation through marketing recruitment and training.• Nominated for a quality recognition award by HP.• Procured, implemented and maintained an NT server for intranet web development, hosting the department website with over 10,000 pages• Led a worldwide project “Visio Café” that was used to show the factory, engineers and customers how systems ordered should be built and connected, used by thousands of users each week.• Global Network and Deployment Services looking after HP9000 Unix server integration activities.• A member of the HP Relocations Team responsible for moving systems and equipment between customer sites. Show less

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  Exide Batteries

  Jan 1995 - Jan 1995

  AS400 Systems Administrator

  AS400 Systems Administrator

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  Hewlett-Packard

  Jan 1995 - Jan 2002

  Technical Consultant

  See details for HG Consulting.

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  Centrex

  Jan 2002 - Jan 2006

  IT Manager

  Centrex – National Police Training College - Cwmbran• Management of the Technology Department including IT / AV, Reprographics and Staff.• Administrator for 2 Novell servers (Applications included file, print, Sophos Antivirus, Groupwise and ZENworks) with approx 100 users. • Administration of 1 Windows 2003 server with approx 240 users.• Management of all IT projects and teams at local site, including LAN upgrades, AV, and Desktop Replacement.• Hardware repair and upgrading of desktops, laptops, servers, printers and network devices.• Implemented a local ServiceDesk providing 1st, 2nd and 3rd line support for technology queries using the ITIL Framework.• Working closely with Change Management, completing RFCs and implementing Change Releases on systems and projects using ITSM guidelines.• Management of Moves and Changes affecting all site users, including asset management.• Enhancing the quality of the service provided by liaising closely with users for analysis, implementation and training. Regular meetings and documentation of processes.• Working with both internal and external suppliers to ensure swift response to users problems and breakdowns.• Site Closure & Decommissioning of IT / AV, Reprographics & PABX. Show less

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  Serco

  Dec 2006 - Jun 2010

  Technical Systems Support Engineer, South West Regional Control Centre

  Maintaining and managing technology and operational sytems at the South West Regional Control Centre and the South West Region for the Highways Agency.• CCTV Cameras from Roadside to Control Room, including various 2nd generation IP technologies such as Television Base Station (TVBS), Text Insertion and Video Information Highway (VIH).• Highways Agency Traffic Management System (also known as COBS), including Operator Interfaces (OIFs), Emergency Roadside Telephones (ERTs), Motorway Incident Detection and Automatic Signalling (MIDAS), Signals, Message Signs and Anemometer.• Dynamic Display System (DDS) consisting of 14 large video screens, VN Commander control software and associated equipment.• Integrated Communication Control System (ICCS) used by operations for combined Tetra Radio, ERT and Telephony on the Sungard Vivista DS2000 platform. • Command & Control (C&C) system for incident logging and exchange with Police Forces.• Responsible for SWRCC Equipment Room where all in-station technology is located. This includes security access, health & safety, environment conditions such as air conditioning, gas extinguishing system and electricity distribution.• Management of Permit System to control access to Technology for upgrades, projects, new installs and decommissioning. This involved creating a central spreadsheet and utilising various electronic and non-electronic means for communicating the work.• Internal Cat 5e/6a and video cabling, KVM extensions, VOIP telephony, video conferencing, TV distribution.• Key technical support liaison at meetings with internal Highways Agency staff and external 3rd party contractors.• Project work including scoping, procuring, documenting & installation of a multi camera CCTV Camera system in the Equipment Room for Security and Health & Safety reasons that can be monitored by Reception 24 hours a day.• Created a shutdown and recovery plan for the SWRCC due to Power Maintenance Work. Show less

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  Balfour Beatty Plc

  Jul 2010 - Oct 2010

  Technical Systems Support Engineer, South West Regional Control Centre

  See previous role description at Serco. TUPE'd across to new company.

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  Highways Agency

  Oct 2010 - Feb 2013

  Performance Manager, National Roads Telecoms Services (NRTS)

  My role was to undertake a programme of regular and ad hoc audits on the performance of the National Roads Telecommunications Services (NRTS) services, systems and processes. The NRTS contract operates and maintains over 22,000 telecom services, to meet the needs of Highways Agency technology schemes and initiatives with more services being added all the time. Areas of responsibilities included:• Audit Programme. Manage the entire audit programme and perform regular and ad hoc audits on the performance of the NRTS services, systems and processes. This includes writing audit process documents, scheduling resources and auditors.• Compliance Program. Where new non compliances are identified against the contract, managing the process and rectifications programmes. Escalating where appropriate.• Performance Reporting. Monitor and report on all NRTS Services to the National Performance Group on a monthly basis. • Service Credits Regime. On a monthly basis all NRTS services outages are audited and subject to a financial penalty or exemption based on contract criteria. • Risk Management, all risks within the contract are identified and managed via a risk register. Key risks are discussed at the quarterly contract review board.• Continuous Improvement. Manage a lessons learnt register for the contract that ensures that areas of improvement are captured and implemented in future processes and projects.• Cable & Metal Theft. Manage the theft database for the National Traffic Technology Division, producing charts and maps for the HA Board and capturing information for future strategy. Also liaising with external organisations such as British Transport Police and BT.• Facilitate in dispute resolution between NRTS contractors and other third parties.• Checking works and invoices worth in excess of £50M a year. Show less

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  Costain Group PLC

  Feb 2013 - Sept 2023

  Complex Programme Management including the Delivery of the Smart Delivery Platform (SDP) into contracts, engaging with stakeholders and supporting the SDP Team. Now focussed on Digitised Workforce tools including Applications, Data & Reporting. • Web & Mobile Application Development & Integration• Centralised Data Repository (EDW) (inc. ETL, Data Marts & Access Permissions)• Standardised Group Wide & Contract Reporting & Dashboards• Project Controls including: Commercial, Planning and SHE Systems• Project & Stakeholder Management• Scrum Master & Product Owner Roles• Architecture (System, Solution, Data & Application)• Cloud Hosting using Microsoft Azure, with recommended security hardening• Process & Test Management • Microsoft DevOps Boards / Jira Show less I am responsible for an in-house software development team delivering a range of services primarily to internal projects. This is a project team that I was tasked with setting up in January 2014, as there was a requirement to develop solutions to meet the needs of both the business operation and for the delivery of services to customers. The aim of the project was to develop an electronic toolkit known as “WeCare” that would allow the delivery of technology maintenance services to Welsh Government. • Establishment of project management controls, including project board, finance and tools such as a risk register, reporting and communication plans.• Manage the complete software life cycle from Requirements Analysis, Design, Development, Testing, Release, Operation Support and Evolution. • Utilised an Agile Methodology called scrum to manage the software development process. • Undertaking the roles of Scrum Master and Product Owner where appropriate.• Setting up scrum events such as sprints, planning meetings, daily scrums (stand ups), reviews and retrospectives; and also artefacts such as backlogs and burn down charts. • Each sprint is made of requirements, user stories, bugs and technical tasks. • Made extensive use of open source software and technologies where appropriate, such as: CentOS, Apache, PHP, MySQL, Bootstrap, Open Street Maps and Cordova. • Created a single platform hosting many different service types including: Mobile Workforce Management, Works Orders, Asset Management, Planned Works (Maintenance), Activity Management System, Mapping Solutions with layered data, GeoFencing, Performance Dashboards, Web & App Interfaces, Electronic Forms, Systems Integration with Third Parties and Live data streams.• Engaging with large civil and infrastructure projects undertaking a business relationship manager role. • Demonstration of the system at many trade events and shows including at the Excel Centre, City Hall in London and at the NEC for Traffex. Show less My role was to improve the overall reliability and performance of the technology systems, provide proactive support to the Traffic Management Centres (TMC) and deliver excellent customer service. To achieve this I managed a distributed team of IT Systems and Network engineers across Wales that were responsible for supporting and maintaining the infrastructure and technology assets for our Welsh Government customer on a 24x7 basis. Area of responsibilities included:• Mobilisation of the team and services from start of contract.• Managing the day to day activities of the Systems Improvement and Development Team, including training, appraisals, objective setting and development reviews.• Improving the overall reliability and performance of the technology systems employed within the contract including: CCTV cameras, Variable Messaging Signs, Emergency Telephones and Traffic signals.• Supporting the IT Infrastructure and Motorway Communications Network covering the strategic routes of the M4, A55, (including Tunnel systems in North Wales).• Initiating systems and processes to support intelligence led proactive maintenance and drive Network Health tasks.• Maintenance planning, fault rectification and customer meetings to discuss service performance.• Writing and approving risk assessments and method statements so that work could be carried out safely by the team.• Implementing procedures to deal with recurring and serious faults, operational and root cause analysis so that availability figures, supporting technical data and reports could be produced. • Acting as contract manager for a period of time, this involved ensuring that all the contract obligations continued to be met and responsible for a team of 30-40 people. • Driving innovation and continuous improvement initiatives within the teams so that we could introduce intelligence led risk based maintenance systems. Show less

  • Senior Agile Implementation / Delivery Manager & Scrum Master

    May 2019 - Sept 2023

  • Software Development Delivery & Project Manager

    Jan 2014 - Apr 2019

  • Systems Improvement Manager / Deputy Contract Manager

    Feb 2013 - Jan 2014