Anna Brown

Experience

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  TD

  Jan 2009 - Jan 2014

  Customer and Financial Services Representative and Branch Green Leader

  Branch Green Leader - Coordinator, Team Leader and Ambassador (2013-2014)Financial Services Representative (2010-2012)Customer Service Representative (2009-2010; 2013-2014)

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  WWF-Canada

  Jan 2012 - Jan 2017

  Reception, Clerical and Events Coordination - p/t Volunteer

  Donor Relations and Major Gifts Departments

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  City Of Guelph

  Aug 2015 - Dec 2015

  Water Conservation & Efficiency Program Assistant

  • Coordinated and delivered municipal water conservation programs and City’s Water Wagon for large events. • Assisted development of water efficiency strategy and market research to facilitate future program expansion. • Engaged public at major community events, monthly drives, and other large gatherings. • Managed communications-related projects: developed innovative publication and marketing materials, content for print distribution, and virtual applications. • Assisted with records organization, meetings, agendas, and public presentations.• Responded to public enquiries, and issued water-related city by-law permits. Show less

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  Region of Waterloo

  May 2016 - Sept 2016

  Administrative Services Assistant (contract)

  • Provided administrative support to Employment and Income Services Finance Department Supervisor of Information and Administrative Services -Treasury Services and staff.• Responded to issues/requests from the general public, investigated and directed to the appropriate municipal service departments and resources outside of the organization.• Managed Ontario Works Desk, maintained CRM database and SAMS, processed payments, supported volunteer income tax clinic.• Coordinated between Financial Services and Social Services departments, clients, and other stakeholders.• Operated a high volume, multiple line switchboard.• Gained knowledge of regional policies and departmental program areas. • Maintained both manual and electronic filing information management systems for correspondence, reports, directives and legislation, in accordance with Regional standards.• Performed other duties as assigned, in accordance with Branch and Department objectives. Show less

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  Kitchener-Waterloo Symphony

  Nov 2017 - May 2018

  Coordinator, Development & Donor Relations

  • Provided support for the Executive Director and the CEO.• Researched and prepared prospects for proposals and government grant applications.• Maintained donor database; created weekly, bi-weekly and monthly financial reports and presentations, as well as queried data to identified major donor trends. • Liaised with Kitchener- Waterloo Symphony Board of Directors.• Helped prepare for concerts and benefit events. • Researched and wrote final report for Bachelor of Arts Degree, on donor and attendance sustainability.• Responded to inquiries and resolved concerns from the general public. Show less

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  Community Housing Management Network

  Jul 2019 - Jun 2023

  Co-op Housing Property Administrator

  • Supported Property Manager, Head Office, and Board of Directors in maintaining the contract of a 180-unit housing complex (apartments and townhouses).• Acted as first point of contact for property management office. Performed daily administrative tasks and provided customer service to clients and residents. • Managed records incl. A/P, A/R, member files, annual subsidy documents, tracking work-orders, parking system, CCTV and e-card access systems. As well as, invoicing, collecting rent and payments.• Ensured compliance with co-op by-laws. Issued letters, receipts, vendor invoices and cheques.• Processed new member applications, conducted interviews and orientations as well as move-in/out inspections. • Organized meetings, prepared agendas, and meeting minutes. Chaired meetings in the absence of a Chair. • Assisted Property Manager with capital projects coordination, scheduling, and monitoring. As well as helped with new contracts bidding process (RFQ, RFP, RFSQ and proposal evaluation).• Maintained website and created a variety of communications including monthly newsletters and calendars, memos, notices, forms, surveys, and informational flyers. Show less