Mazin GamalEldien Omer Mohamed

Experience

• 

  Samaa Chartered Certified Accountants & Consultants

  Sept 2015 - Jan 2017

  Systems Developer and Systems Auditor

  • Developed and audited systems to ensure compliance with industry standards.• Provided technical support for system-related issues, enhancing system reliability and performance.

• 

  Basics Information Technology Co. Ltd

  Jun 2017 - now

  • Manage and monitor systems and infrastructure in line with company standards, ensuring highavailability and performance.• Define customer needs and collaborate in the service development cycle, enhancing clientsatisfaction.• Install, configure, and test operating systems, application software, and system management tools.• Provide technical direction to IT support staff, fostering an environment of continuous improvement. • Managed and maintained server, network, and firewall systems, supporting business continuity.• Supported core Microsoft and Cisco technologies, ensuring robust infrastructure security.• Provided after-hours support for infrastructure emergencies and facilitated weekend maintenance.• Improved network performance and availability by integrating a new ISP, reducing downtime.• Enhanced backup system performance by implementing an Autoloader, safeguarding critical data. • Resolved day-to-day software and hardware issues for over 200 employees, improving operationalefficiency.• Upgraded cabling infrastructure to enhance networking capabilities.• Migrated and updated Data Center devices, reducing the cost and footprint by transitioning fromphysical servers to virtual machines.• Improved customer service by implementing a Ticketing System, streamlining issue tracking andresolution.

  • Infrastructure Engineer

    Jan 2022 - now

  • Senior Information Communication Technology Support Engineer

    Jan 2021 - Dec 2021

  • Information Communication Technology Support Engineer

    Jun 2017 - Dec 2020
• 

  Savola Foods Company

  Jun 2017 - now

  • Manage and monitor systems and infrastructure in line with company standards, ensuring highavailability and performance.• Define customer needs and collaborate in the service development cycle, enhancing clientsatisfaction.• Install, configure, and test operating systems, application software, and system management tools.• Provide technical direction to IT support staff, fostering an environment of continuous improvement. • Managed and maintained server, network, and firewall systems, supporting business continuity.• Supported core Microsoft and Cisco technologies, ensuring robust infrastructure security.• Provided after-hours support for infrastructure emergencies and facilitated weekend maintenance.• Improved network performance and availability by integrating a new ISP, reducing downtime.• Enhanced backup system performance by implementing an Autoloader, safeguarding critical data. • Resolved day-to-day software and hardware issues for over 200 employees, improving operationalefficiency.• Upgraded cabling infrastructure to enhance networking capabilities.• Migrated and updated Data Center devices, reducing the cost and footprint by transitioning fromphysical servers to virtual machines.• Improved customer service by implementing a Ticketing System, streamlining issue tracking andresolution.

  • Infrastructure Engineer

    Jan 2022 - now

  • Senior Information Communication Technology Support Engineer

    Jan 2021 - Dec 2021

  • Information Communication Technology Support Engineer

    Jun 2017 - Dec 2020