Claudia Quattrocchi

Experience

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  Hostelworld.com

  Jul 2011 - Aug 2011

  Sales Executive Intern

  Responsibilities and duties:• Control of the sales agreements of the properties• Finalize the sales process for the pending clients• Update the properties settings through software• Complete job-related documentation• Contact daily the customers of all over the world by phone and written correspondence

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  Oracle

  Jan 2013 - Feb 2014

  I am working as part of the Italian Technology team, and I am focus on the following products:- Fusion Middleware- Database- Business Intelligence- SecurityAs Business Development Consultant my tasks are:- Build business approach to generate valuable opportunities by contacting potential customers using the latest Internet technologies (Activities associated with this include pre-contact account investigation, account mapping, contact identification, pains / needs discovery, solution matching, answering queries related to the Oracle products).- Analyze customer needs in terms of current business obstacles, identifying projects, scoping potential Oracle solutions and giving future product direction.Contribute individually to the team targets, achieving a high level of customer satisfaction and quality lead generation.-Achieve a high level of collaboration with in-country Marketing and Sales teams by developing and delivering against the joint strategy with the field representatives Show less The Customer Intelligence Team for the italian market is responsible for the first step in the sales cycle and kick starts shorter and stronger sales cycle by:• Identifying and understanding customers’ needs and key business issues.• Gathering customer information through outbound campaigns for all European markets.• Researching and understanding companies’ structures, organisational charts and business lines.• Analysing and mapping I.T. infrastructures and competitors’ landscapes.• Contacting companies with a view to creating a business opportunity and generating revenue.• Meeting required KPI’s and targets.• Building a relationship and achieving a high level of collaboration with Business Development Consultants by developing and delivering against a joint sales strategy.• Co-ordinating and supporting Marketing and Sales Teams across various sales and campaigns.• Reporting on results at the end of specific sales campaigns. Show less

  • Business Development Consultant

    Sept 2013 - Feb 2014

  • Customer Intelligence Representative

    Jan 2013 - Sept 2013
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  Google

  Feb 2014 - Nov 2014

  Leads Manager Enterprise

  As a Leads Manager with Google Enterprise, I qualify inbound leads for Google Apps for Business, Google Maps, Chromebooks for Business and Education and Search. My main market is Italy. My role involves working with CEOs, CIOs and top Executive officers to help them reduce operational complexities and improve productivity of their teams, and inspiring them to go Google.If you are interested in improving the productivity of your company and hear about successful clients in your market, you can contact me through Linkedin and I will be happy to discuss these topics with you. Show less

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  Wywy GmbH

  Oct 2014 - Jan 2016

  Account Manager

  wywy.com specializes in connecting TV & online through real-time TV data. wywy’s technology synchronizes accompanying TV content and advertising in real-time with the actual live broadcast. This creates new possibilities for interactive TV in the growing market of Second Screen applications and interactive advertising. Wywy's services are being currently used by several important media agencies and companieslike Vodafone, Hyundai, Weleda, redcoon etc.Through its wholly owned subsidiary Idioma Ltd., wywy has been a provider of broadcast monitoring and automated detection technologies to a global client base since 2001.Responsible for:• Identificate relevant contacts at major advertisers and/their respective media agencies • Collaborate with the product specialists for deal identification and closure • Assist clients throughout the campaign closure and execution process• Managing key accounts, maintaining a long term relationship with them • Proactively assesses, clarifies, and validates customer needs on an ongoing basis Show less

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  TripAdvisor

  Feb 2016 - May 2019

  Responsible for:Make strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of up-sell, cross-sell and subscription renewalSupport and guide customers through the sales process – both subscription renewal and upsell within subscription period, and explain the continued value proposition and benefit for business successDevelop and maintain relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successEstablish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the customer within their unique market space.Achieve and exceed sales targets monthly and quarterly on renewals, up-sells and other related KPI’s Show less Covering the italian market and responsible for:Making strategic outbound calls to current customers to drive adoption, business value and client satisfaction with the ultimate goal of subscription renewalDeveloping and maintaining relationships with existing customers by providing guidance, assistance and necessary education to promote the value and benefits of our Solutions to enable business successModifying customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns Show less

  • Senior Customer Success Manager

    Jan 2018 - May 2019

  • Optimisation Consultant

    Feb 2016 - Dec 2017
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  Bentley Systems

  Dec 2019 - May 2021

  Commercial Account Manager
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  Forrester

  May 2021 - now

  As a Senior Customer Success Manager I am responsible for the value delivered to Forrester's largest Clients in Italy and Germany and for:> Understand and leverage high-level strategy pieces on Marketing, Sales, CX and Technology with Forrester Research's Reports and Data.> Manage the Onboarding of clients and creation of strong Strategic Partnerships to build relevant Engagement strategies.> Own full Customer Journey cycle from Post-Sale to Renewal stage.> Proactively Support the clients' initiatives throughout the year, especially with C-level contract holders, Executives and Senior Managers.I also serve as service level champion for our Technology services. My goal is to facilitates the right mindset, actions, and behaviors by equipping my fellow CSMs with the domain knowledge, confidence, and resources to empathetically improve efficacy and efficiency.Achievements:Most Valuable Player 2024 in EMEA in Customer Success Show less As a Customer Success Manager I am responsible for the value delivered to Forrester's largest Clients in Italy and Germany and for:> Understand and leverage high-level strategy pieces on Marketing, Sales, CX and Technology with Forrester Research's Reports and Data.> Manage the Onboarding of clients and creation of strong Strategic Partnerships to build relevant Engagement strategies.> Own full Customer Journey cycle from Post-Sale to Renewal stage.> Proactively Support the clients' initiatives throughout the year, especially with C-level contract holders, Executives and Senior Managers.Member of the Sales Advisory Council for 2023 Show less As a Customer Success Manager I am responsible for the value delivered to Forrester's largest Clients in Italy and Germany and for:> Understand and leverage high-level strategy pieces on Marketing, Sales, CX and Technology with Forrester Research's Reports and Data.> Manage the Onboarding of clients and creation of strong Strategic Partnerships to build relevant Engagement strategies.> Own full Customer Journey cycle from Post-Sale to Renewal stage.> Proactively Support the clients' initiatives throughout the year, especially with C-level contract holders, Executives and Senior Managers.🏆 Achievements:-Achieved for two years in a row more than 120% of client renewal rate for the since beginning of employment by proactively addressing client needs and delivering outstanding post-sale commercial support.-Rookie of the Year 2021 Show less

  • Customer Success Manager III

    Sept 2023 - now

  • Customer Success Manager II

    Jul 2022 - Sept 2023

  • Customer Success Manager I

    May 2021 - Jul 2022