Sara-Leah Doyle, MDI

Sara-Leah Doyle, MDI

Customer Service Representative

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  • Timeline

  • About me

    Commercial Account Executive

  • Education

    • The Insurance Institute of Ireland

      2015 - 2021
      CIP Insurance

      CIP qualified currently undertaking MDI exams

    • Colaiste Bríde

      2005 - 2007
    • Assumption Secondary School

      2001 - 2005
  • Experience

    • Xtravision

      Jun 2007 - Apr 2011
      Customer Service Representative

      Promotion to senior customer service representative after two years. Daily routine included opening store, visual merchandising, customer service, regularly meeting targets, cashing tills, being part of a team and and working independently. I also had to handle customer complaints, difficult customers, returns and refunds.

    • Carphone Warehouse Ireland

      Dec 2013 - Aug 2014
      Sales Representative
    • Allianz Partners

      Aug 2014 - Dec 2018

      Auditing calls and files to ensure compliance and providing feedback to team leaders and staff.

      • Quality Assurance

        Apr 2017 - Dec 2018
      • Assistance Coordinator

        Aug 2014 - Apr 2017
    • Frank Glennon Ltd

      Jan 2019 - May 2022
      Client Service Broker
    • BHP Insurance

      May 2022 - Sept 2023
      Client Service Executive
    • McCarthy Insurance Group

      Sept 2023 - now
      Commercial Account Executive
  • Licenses & Certifications

    • Certified Insurance Practitioner

      Institute of Technology, Sligo
      Jun 2019
    • Accredited Product Advisor

      The Insurance Institute