Experience

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  Hsbc card services

  Dec 1996 - Apr 2000

  Analysed daily reports of merchants' credit card trading behaviourEducated merchants regarding fraud prevention. Researched and collated information, often for Police use. Assessed new applications for credit facilities. Part of a team that handled over 2000 payment inquiries a day. There was a great responsibility in getting things right first time, as the payments are often multi-million. Additional duties included the breakdown, analysis and feedback of the centres call statistics.

  • Card Processing Risk Operations

    Aug 1998 - Apr 2000

  • Senior Clerk

    Dec 1996 - Aug 1998
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  Capital one

  Apr 2000 - Jun 2001

  Fraud associate

  Part of the Application Fraud team, developed the procedures and workflows. Regularly dealt with Police enquires, assisting them with crime management. Became the departments' main contact with the rest of the business, to a level where I advised the training department.

• 

  3

  Mar 2002 - Feb 2004

  Fraud specialist

  As the first recruit in to the telecom fraud team I underwent extensive training to understand both fixed line and mobile telephone networks. Involved with the testing and development of the fraud analysis software that the company used. Development and testing of the procedures used both in and out of the department, and Police Liaison work.

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  Hsbc card services - australia

  Sept 2004 - Dec 2004

  Credit card verification officer

  The majority of my work involved using my previous credit experience to process Credit Card applications. I also created a small MS Access database to assist with the mail merging of contact letters to customers.

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  Capita registrars

  Apr 2005 - Aug 2006

  Project coordinator

  Main Responsibilities:• Administration support for the Project Manager • Arranging meetings with key staff across the business • Ensure relevant documentation was provided to meeting attendees • Minute meetings and follow up on action points• Update any documentation that required changes after meetings • Circulate updated documentation for approval and comments • Assist the business with any generic technical queries, e.g. Excel • Acted as a link between user and IT providing support for any systems after they went live. Show less

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  Te mangai paho

  Jan 2007 - Mar 2007

  Database developer

  This was a project to consolidate a number of spreadsheets into a custom built database within this Crown Entity to assist with the management of Television and Radio contracts and allow co-ordination with the Maori Language Commission.

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  Kiwibank

  Apr 2007 - Jun 2008

  Business analyst

  My original role within Kiwibank was to process Mortgage Discharge requests. This brief was expanded to take on multiple projects to create databases or consolidate multiple spreadsheets in MS Access and provide meaningful reporting that was previously unavailable. The projects were:Documents & SettlementsCreation of a flexible database to record individual daily statistics for the team.Creation of a Management Reporting module to consolidate the statistics data into information.Enhancing the existing Discharges Workflow database to match the Business Workflow.Building queries against the internal systems to provide Management Reporting.Home Loan ServicesCleansing the fee data within the existing Fixed Rate Lock Option (FRLO) database.Reconciling the FRLO database and developing it to allow the daily balancing of the internal accounts.Creation of a database to record individual daily statistics for the team.Credit & CollectionsCreation of databases to record and automate the Quality and Hindsighting reports.Automating the extract of Hindsighting data from the internal systems.Creating a Workflow environment to allow the processing of Hindsighting.Developing reports to monitor the quality performance of the Sales force.Creation of reporting module to supply feedback to the Area Sales Managers.Enhancing an existing database used to record the Delegated Lending Authorities.Developing a GUI for an existing Collections database to capture more data.Business BankingCreation of a database to capture the Quality Reports.Converting the existing monthly MI Pack to be automatically extracted from the database. Show less

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  Netbox

  Dec 2008 - Dec 2008

  Pc installation engineer

  Installation of PC Equipment at the Commonwealth Secretariat

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  Nhs human services

  Jan 2009 - Mar 2009

  It administration

  Temporary Role

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  Leicester city council

  Mar 2009 - Aug 2009

  After three months the role expanded and I was made a Project Coordinator. I worked with the Project Manager and assisted with two large and interlinked projects regarding the provision of services for parents by the Local Education Authority and the National Health Service, and fulfilled the Local Governments child protection obligations. Using Excel, Visio and MS Project to maintain project plansReporting on the status of projects and coordinating the key stakeholders on their progressMonitoring milestones and ensuring that sufficient resource was available to meet themCoordinate all meetings on behalf of the Project Manager, including arranging room bookings, taking minutes, and following up on actions points.Carrying out research and collating relevant data into a single document for use by the Project Board Updating and circulating the Risks & Issues Register.I was also required manage a number small projects the most important of which was to work with our external vendor developing website that allowed the transmission of exam results to the Local Education Authority. This involved:Capturing detailed requirements, including mock-ups of expected GUI functionalityProducing a Project Plan in MS Project to track the progress of milestonesWriting System Requirements and Functional Specification documentationProducing a Traceability matrix Writing seventy User Acceptance Test (UAT) casesCoordinating the UAT test team through three rounds of testing Maintaining a Defect Log and providing feedback on the testing to the vendor Show less My duties included:Regularly carrying out quality checks on centrally held data, liaising with schools and staff as appropriate.Working on data cleansing reports to ensure the accuracy of the data Being responsible for the quality of the department's national results data. Monitoring work ensure all personal targets and other expectations are met. Carries out scheduled data collection from schools and other establishments and imports into the department's central database as necessary.Gives advice and assistance to data users including schools.Write and maintains documentation, reports, and publications.Carries out data analyses and creates database reports and queries using appropriate query tools.Co-ordinates large data collection exercises. Responds to ad hoc requests for data and other information.Assists with information management projects. Show less

  • Project Coordinator

    Jun 2009 - Aug 2009

  • Data Coordinator

    Mar 2009 - May 2009
• 

  Ministry of fisheries (nz)

  Oct 2009 - Apr 2010

  Business analyst

  My duties are:Administering and managing the tender process for Ministry Scientific research including expressions of interest, requests for tender, requests for proposals and direct contracts consistent with Ministry standardsMonitor, adjust for agreed variations, and report on the performance of all research contractsAdminister the documentation, payments and completion of all research contracts.Receive invoice and check all research contracted milestones claimed have relevant Ministry approval.Process invoice for payment and send to Ministry's Accounts Payable for payment. Answer all queries from Chief Scientist, Project Scientists and suppliers as applicable. Show less

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  Starfish consulting

  May 2010 - May 2012

  Ict project manager for telecom nz

  Through this consultancy I have been placed with Telecom and have worked in three different Programmes. The majority of this time has been spent with the Undertaking Programme which was put in place to ensure Telecom meets its Regulatory Requirements from the Government. I am currently working for two Senior Project Managers as part of the Telecom and Chorus demerger. Primarily our work is involved with separating the Finance and Human resource databases which requires current software to be redeveloped.I recently worked as the Workstream Project Manager for the Chorus Undertakings Reporting. This provides the data and reporting to the Commerce Commission that establishes that Telecom treats its entire customer base equally. This role has required me to own the Workstream and work with the Business owner to ensure: • Working with the Architecture team to confirm the design process is being adhered to and documented correctly• Deliverables are timetabled appropriately• Risks and Issues are managed and reported effectively to ensure effective resolution or mitigation• Testing is scheduled and undertaken in a timely manner• All project documentation is completed to the high standard expected by Telecom• Project Governance actions are dealt with swiftly to prevent any delays to the Project• Attending meetings to manage the Defects and Production Support issues• Managing the developers to keep them focussed on the Project Scope• Working with the Service Provider Groups to develop and maintain processes & procedures to transition projects in BAU Show less

• 

  Telecom new zealand

  Jun 2012 - Dec 2012

  Project management

  Working across multiple programmes and projects.

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  Crown law office

  Apr 2013 - Jun 2013

  Project manager

  This role was for a short term intensive programme of work to relocate Crown Law’s IT infrastructure into the Ministry of Justice building. The project had different project management approaches through each part of the lifecycle and I joined during the build/delivery phase, with the Programme Manager utilising PRINCE2 to ensure successful delivery.The primary part of the role was to introduce consistent reporting and planning across each part of the programme to ensure that dependencies and deliverables could be tracked effectively. The role was especially challenging as very little ‘best practice’ had been established and identifying the level of oversight required to monitor the programme had to be done quickly.A secondary part of the work was also to provide a governance framework for any new projects initiated after the move. The framework laid out the core project artefacts that should be generated during the project lifecycle, as well as allowing for customisation depending on the complexity and dollar value ensuring the governance was proportional.I also undertook to plan the pipeline of work for upcoming projects, including planning the upgrade to Windows 7 & Office 2010 and the compatibility of Access databases.In addition to the core tasks I also carried out a number of project management tasks including:• Liaising with the building facilities manager to provide interlocks with the IT programme• Vendor management for the video and audio conferencing• Financial analysis and forecasting• Documentation including project, programme and departmental status reports• Reviewing the Project Initiation Documents Show less

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  Nz police

  Oct 2013 - Mar 2014

  Epmo

  The programme of work at Police is the migration the 12,500 staff to Windows 8.1 by April 2014 when Microsoft stop supporting Windows XP. There are multiple workstreams, including Infrastructure build to support a new Desktop as a Service environment and the remediation of 200+ Applications to ensure they work within Windows 8.1

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  Nz transport agency

  Jun 2014 - Sept 2014

  Project coordinator

  This was a short term role to assist with the setup of a programme of work. The projects under this programme were directed at meeting the Result 10 which was for the general public to “complete their transactions with government easily in a digital environment.”

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  Ministry of education of new zealand

  Oct 2014 - Mar 2015

  Project coordinator

  Firewall as a Service rollout

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  Westpac new zealand limited

  Apr 2015 - Sept 2016

  Managing multiple IT projects in a Waterfall and Agile environment Making Westpac FMCA compliant

  • IT Project Manager

    Mar 2016 - Sept 2016

  • Programme Coordinator

    Apr 2015 - Mar 2016
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  Spark digital nz

  Dec 2016 - Mar 2017

  Project coordinator

  Part time position to roll out WAN & SIP for an international client

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  Vodafone

  Apr 2017 - Jun 2017

  Senior project coordinator
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  Eagle technology

  Jul 2017 - Apr 2018

  Project manager

  GIS Project Manager

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  Bank of new zealand

  May 2018 - Oct 2018

  Pmo
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  Anz

  Nov 2018 - Apr 2019

  Pmo
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  Kineo (asia pacific)

  Apr 2019 - Oct 2020

  Senior project manager
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  Fmg (farmers mutual group)

  Dec 2020 - Dec 2021

  Project manager
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  Nzx limited

  Feb 2022 - Jan 2024

  Project manager