Hayley Dallman

Experience

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  ARC Recruitment Ltd

  Nov 2013 - Jan 2013

  Hospitality

  - Promoted the smooth running of festive events at Old Trafford throughout December- Worked in teams to efficiently set and clear tables, direct patrons, and serve food and drink- Used time-management skills to work both on the floor and in the kitchen - Handled customer complaints in a professional manner, through using my initiative to solve their issues, and developed customer service skills

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  LGBT Foundation

  Jul 2015 - Sept 2015

  Student Intern

  - Act as a point of contact for volunteers during Pride and providing them with information- Work in the office, signing people up to bulletins, organising volunteer applications, letting people know about events, and contacting businesses for potential donations- This role will involve working across the Pride festival in various roles. For example, providing people with wristbands, distributing information and resources from the charity, organising and up-keeping safe spaces for volunteers, updating social media during the festival, and stewarding a vigil. Show less

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  Mansfield District Council

  Jun 2016 - Sept 2016

  Graduate Project Assistant

  - Assisting on a project at MDC creating a housing and health profile for the Mansfield locality. The project will contribute to local decision-making and the targeting of resource and policy initiatives. It will also enable MDC to evaluate the impact of these interventions in improving poor health outcomes and reducing health inequalities across different groups and neighbourhoods- This involves assisting with the collation of various indices of housing and health across different neighbourhoods, which requires the ability to manage data and apply research methodologies- Assisting on this project also includes contributing to the creation of a survey focusing on the private rented sector in Mansfield Show less

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  Wilmington Healthcare

  Sept 2016 - Dec 2018

  Healthcare Researcher

  • Assisted with the research process, using Microsoft Office programs including Excel, Access and Outlook, the internet, Investigator Online, and Healthcare Personnel databases• Conducted research, data inputting, and quality assurance for core tools and projects, such as Formulary and the Sustainability and Transformation Plan Tracker• Managed and collated information requests and monthly trackers• Conducted quality assurance of colleagues’ work• Answered company calls, including dealing with business enquiries and transferring calls if appropriate• Called NHS organisations and staff to confirm their job roles in order to send the correct communications under GDPR• Assisted with the training of new starters in the Bespoke Research team• Conducted research and write-up of Disease Insight Reports Show less

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  Age UK Nottingham & Nottinghamshire

  Dec 2018 - Aug 2021

  Senior Co-ordinator - Wellbeing at Home Service

  • Provide direct support and empowerment to people who have just been discharged from hospital or are at risk of hospital admission, utilising communication skills and assessing citizens’ needs in a friendly manner, with sensitivity and respecting boundaries• Help maintain citizens’ independence in the community through providing social interaction and companionship, shopping, collecting prescriptions, completing wellbeing checks, emotional support and confidence building, support with appointments, restarting services, introductions to social activities, signposting and referring to other services, and encouraging healthy lifestyles• Allocate referrals to support workers and volunteers daily, ensuring performance targets are met. This includes self-allocation - planning and undertaking visits and arranging my caseload to meet targets• Accurately record all relevant information and paperwork on Charitylog, a central database, in line with the latest GDPR requirements and in a timely manner - to ensure the production of accurate reports and management information for submission to commissioners for monitoring and evaluation purposes• Oversee the day-to-day work of the service co-ordinator and support worker and provide appropriate support and guidance, including group supervision meetings and individual one-to-one meetings• Give support and assistance to volunteers where required, helping them to resolve problems efficiently and in good time Show less

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  Bassetlaw Community and Voluntary Service

  Aug 2021 - Apr 2022

  Voluntary and Community Services Advisor (Social Prescribing Model)

  - Respond to incoming referrals from clinical and social care staff, offering a bespoke service of support to navigate systems to meet individuals' health and wellbeing needs- Effective liaison with referrers to share the outcomes of the support offered, providing a two-way link with the voluntary and community sector- Provide personalised support to patients through the use of motivational interviewing to take control of their health and wellbeing, live independently and improve their health outcomes. This includes developing trusting relationships by giving people time and focus on 'what matters to me'. Show less

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  Self Help UK

  Apr 2022 - Nov 2023

  Macmillan Cancer Support Coordinator
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  National Energy Action (NEA)

  Nov 2023 - now

  Research and Policy Officer