Nilanjana Halder

Experience

• 

  TNT

  Aug 2015 - Oct 2016

  Executive, Indoor Sales

  • Interacts with customers, to establish market information• Identifies the traffic profile of a customer and acts accordingly• Develops existing customers via up-selling and or cross selling• Forms professional and appropriate relationships within customer organizations through telephone contact in order to meet customer needs• Provides a channel of communication between TNT and its customer, facilitating resolutions of complaints and queries• Ensures customers are kept up to date with relevant TNT information• Supports the management of the Field Sales Executives agenda• Accurately completes sales reports within agreed time frames• Completes and updates customer information and documentation as required by the business• Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held• Reviews sales performance and prepares presentations as necessary for sales meetings and weekly debriefs Show less

• 

  Nordicexpress Limited

  Nov 2016 - Jan 2018

  Executive,Sales and Marketing

  • Interacts with customers, over the telephone, to establish market information• Plans and prepares for sales calls to both existing and prospect customers• Identifies the traffic profile of a customer and acts accordingly• Develops existing customers via up-selling and or cross selling• Forms professional and appropriate relationships within customer organizations through telephone contact in order to meet customer needs• Provides a channel of communication between TNT and its customer, facilitating resolutions of complaints and queries• Ensures customers are kept up to date with relevant TNT information• Supports the management of the Field Sales Executives agenda• Accurately completes sales reports within agreed time frames• Completes and updates customer information and documentation as required by the business• Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held• Reviews sales performance and prepares presentations as necessary for sales meetings and weekly debriefs Show less

• 

  IPay Systems Ltd.

  Apr 2018 - Apr 2019

  Executive,Merchant Service

  • Perform as Key Contact person (KCP) is in charge of ensuring that merchant is ready to provide services to customers timely and accurately as stipulated in the contract• Prospecting new accounts and manages a portfolio of accounts, developing new merchants on boarded with iPay Systems and expanding relationship with existing merchants through leading and deploying of service unit• Perform field visits to different merchants and their outlets for ensuring POSM and brand visibility• Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business• Drive root cause analysis/corrective action process to ensure account team is improving service levels by analyzing corrective actions• Problems resolution, including escalation of issues to the appropriate department• Ensure appropriate merchant metrics are generated, data is accurate and reporting deadlines are met on a timely basis• Able to analyze data extracted for MIS reports, business reviews and market analysis purposes• Monitor chargeback and fraud volumes of merchant accounts and ensure follow-up programs are implemented in response to red flags of high risk merchants• Maintaining database & setting plan on a continuous basis, liaising with internal departments to ensure client needs are fulfilled effectively.• Reconciliation & monitoring of POSM stock, ensuring timely disbursement from the marketing department & receiving claim adjustment• Any other tasks assigned by management to meet businesses urgency and to ensure workload coverage Show less

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  Truck Lagbe

  Sept 2020 - now

  1. Develop trust relationships with major clients to ensure they are taking regular service2. Acquire through understanding of key customer needs and requirements3. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives4. Do regular Market visits to acquire new clients and follow up with current clients5. Serve as the link of communication between key customers and internal teams6. Resolve any issues and problems faced by customers and deal with complaints to maintain trust7. Play an integral part in generating new sales that will turn into long-lasting relationships8. Prepare regular reports of progress and forecast for serving clients9. Having the mental strength to work long hoursRequirements: Show less

  • Assistant Manager

    Jan 2024 - now

  • Sr. Key Account Manager

    Jan 2023 - Jan 2024

  • Key Account Manager

    Jan 2021 - Feb 2023

  • Sr.Executive, Lead Management, Enterprise Solutions

    Sept 2020 - Jan 2021