Experience

• 

  Cox media group- k92fm

  Aug 2010 - Oct 2012

  Promotions and events coordinator
• 

  Orlando magic

  May 2012 - Jan 2013

  Premium client services
• 

  H.bloom

  Feb 2013 - Jun 2013

  Account coordinator

  • (Contractor) Responsible for managing luxury brand designer, Ralph Laurens’ corporate account

• 

  Bigfoot communications- brand agency

  Mar 2013 - Jul 2016

  Senior project manager

  - Directed large-scale branding campaigns for clients such as Nasdaq and Chase, ensuring strategic alignment, timely delivery, and on-budget execution with high-impact outcomes- Managed a team of junior project managers, offering mentorship, overseeing deliverables, and ensuring exceptional quality at every stage.- Fostered trusted client partnerships by providing strategic guidance across each project lifecycle

• 

  Crowdtap

  Aug 2016 - Oct 2017

  Technical project manager

  - Facilitated Agile ceremonies, including sprint planning, retrospectives, and stand-ups, to improve team collaboration and delivery velocity- Developed and managed project timelines, proactively identifying and mitigating risks while ensuring transparent communication with key stakeholders, including account teams and clients- Designed and implemented process architectures, tools, and template configurations to enhance efficiency and streamline operations within the R&D organization- Managed third-party vendor relationships, overseeing contracts, deliverables, and seamless integration with internal systems to ensure project success and alignment with organizational goals- Developed and maintained executive-level dashboards, project calendars, and reports, delivering real-time visibility into the status and progress of all active R&D projects to support informed decision-making Show less

• 

  Suzy

  Oct 2017 - now

  - Served as the sole product manager leading the re-platforming and launch of a two-sided market research platform—Suzy (B2B consumer insights) and Crowdtap (B2C survey respondent experience)—across both desktop and mobile platforms, ensuring cohesive and engaging user experiences- Owned end-to-end product development, encompassing roadmap planning, user experience design, and performance optimization through data-driven analysis and KPI management- Partnered with engineering, marketing, and sales teams to align product goals with business objectives, ensuring successful feature launches and market adoption- Developed and executed a strategic product roadmap focused on client retention and enterprise expansion, driving sustained business growth and achieving a top tier NPS scores.- Implemented a robust data framework to define and monitor KPIs, providing clear insights into product usage, adoption metrics, and the business impact of individual features- Technical lead for DevOps management and application releases across all product pods, ensuring seamless deployments and maintaining system reliability- Led user research initiatives, facilitated design sprints, and synthesized quantitative and qualitative data to drive user-centered product decisions and innovation- Utilized A/B testing to refine user flows, driving significant improvements in engagement and retention through data-driven iterative optimization Show less - Led the re-platforming and launch of a two-sided market research platform—Suzy (B2B consumer insights) and Crowdtap (B2C survey experience)—across desktop and mobile, ensuring a seamless user experience.- Owned end-to-end product development, from strategic roadmap planning to execution, user experience design, and data-driven optimization.- Partnered cross-functionally with engineering, marketing, sales, and design teams to align product goals with business objectives, driving successful feature adoption.- Defined and executed a product roadmap focused on client retention and enterprise growth, achieving top-tier NPS scores.- Implemented a data framework to track KPIs, measure adoption, and assess feature impact, leveraging A/B testing to refine user flows and boost engagement.- Managed DevOps and release cycles across all product teams, ensuring seamless deployments and system reliability.- Led user research, design sprints, and usability testing to drive user-centered product decisions.- Maintained the product backlog in JIRA and facilitated communication of product updates across customer success, sales, and marketing teams, including onboarding sessions. Show less

  • Senior Director of Product

    Feb 2023 - now

  • Director of Product

    Mar 2021 - now

  • Product Lead

    Jan 2020 - Mar 2021

  • Product Manager

    Oct 2017 - Jan 2020