Experience

• 

  Pappa ciccia munster limited

  Sept 2010 - Feb 2012

  Head waiter

  • Promoted two times from Kitchen Porter to Head Waiter• Assisted the chef with simple cooking, dishwashing and kitchen cleaning• Served guests at the tables providing a friendly customer service• Observed and provided assistance to any guests with special needs• Cleared tables promptly to ensure that queues were kept to a minimum during busy times• Responsible of salad bar preparation and cold starters to be served• Assisted many catering events, helping with the preparation of food displays• Answered phones and managed reservations, take away and delivery orders• Ensured all waiter duties were performed efficiently and correctly• Handled cash while following opening and closing duties Show less

• 

  Locale restaurants

  Feb 2012 - Mar 2015

  Assistant general manager

  • Promoted two times and consistently recognized by management and head office on positive attitude and ability to support the administrational side of the restaurant business• Demonstrated ability to provide guests with genuine hospitality and to deliver an exceptional dining experience and quality service• Greeted guests in a friendly manner and escorted them to the table• Helped guests with their inquiries and resolved issues promptly• Consistently checked on customers to ensure satisfaction with each food course and beverages• Ensured all waiter duties were performed efficiently and correctly• Responsible for delegating opening and closing tasks and staying until all duties and tasks were completed• Managed cash drops and supervised the balance of daily shift revenue• Ensured that Health and Safety standards were met accordingly to the UK law• Organized private events and parties• Assisted the head office with social media marketing, advertising, graphic design, photoshoots, designing digital posters and ads for the website Show less

• 

  Côte brasserie

  Mar 2015 - Jul 2015

  Assistant general manager

  • Assisted the General Manager in the daily tasks, ensuring the company standards and an excellent customer service were met by the staff• Supervised the team, providing all coaching, mentorship and performance evaluations• Greeted guests in a friendly manner and escorted them to the table• Dealt with customers’ complaints and concerns, ensuring to exceeding expectations• Managed daily booking enquiries and special events• Prepared and maintained health and safety records • Controlled labor cost• Assumed responsibility for cash for all shifts, including bank deposits• Managed the kitchen pass in situations where help was needed• Managed opening and closing duties Show less

• 

  Metropolitan restaurants limited

  Jul 2015 - Oct 2018

  I’ve been part of the opening team of a new restaurant located in Marylebone named “La Brasseria Milanese”As Hospitality Manager, my main responsibilities were:• Set up a booking system for daily reservations and walk-ins• Collected information from guests and kept records in our database• Managed every table allocation before service• Greeted guests in a friendly manner and escorted them to the table• Answered phones, made reservations, took messages and returned phone calls• Trained all receptionists in the company procedures and policies• Helped and supported the management team with daily tasks to ensure a smooth run of the service, recruitment, training, maintaining personnel records, financial and administrative reports. Support to the IT department Show less • Recruit, hire, train and mentor staff, developing skills and customer service excellence• Supervised the team, providing all coaching, mentorship and performance evaluations• Controlled costs and expenditures through detailed analysis of appropriate purchasing and inventory• Ensured compliance with standards in the areas of guests relations, labor costs, paper costs, restaurant safety, sanitation and alcohol licensing regulations• Placed food and drinks orders in accordance with budgets• Prepared and maintained health and safety records • Assumed responsibility for cash for all shifts, including bank deposits• Performed administrative activities and dealt with IT issues• Ensured the efficient flow of service and standards were met during service• Acted as a role model to all employees by showing a positive approach to the team morale through excellent support and communication• Promoted to General Manager to cover a maternity leave• Assisted the head office during the preparations for the opening of a new site Show less

  • Hospitality Manager

    May 2018 - Oct 2018

  • Restaurant Manager

    Jul 2015 - May 2018
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  The ivy collection

  Nov 2018 - Sept 2019

  Assistant restaurant manager
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  Sam's riverside

  Sept 2019 - now

  Group administration manager