Experience

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  Sabah electricity sdn. bhd.

  Jul 2008 - Dec 2008

  Student intern

  Job Description: Troubleshooting and inspecting control panel for turbine generator, street lamp maintenance, recording data for daily checklist, maintaining the continuous work for submersible pump and accomplishing electrical wiring works. Vertical Francis Hydro Turbine Generator Unit 1 Overhaul Project: Exposed to large scale overhaulproject for hydro turbine generator power plant. Store keeping and auditing stock inventory for electrical and mechanical spare parts. Motorboat Carrier Project: Basic knowledge in handling arc welding and metal fabrication works. Show less

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  Sabah electricity sdn. bhd.

  Jun 2013 - Aug 2013

  Student intern

  Job Description: Overhead transmission line inspection and standby emergency response for system supply breakdown. Overhead transmission line maintenance including changing DOF (Drop-out Fuse), operating AR (Auto-Recloser) and removing obstacle/vegetation on overhead transmission cables (involving 33kV and 11kV). Underground cable maintenance: Fault detection and emergency response. Single and three phase domestic digital meter installation, including service line connection. “Operasi Jangka Usang” Project: Large scale operation of changing 400 units of Mechanical Meter(single phase) to Digital Meter (single phase) for domestic users. Temporary operator for TCS (Trouble Call System) for maintenance purposes. Supervising sub-contractor to do cable joining for substation maintenance. Feeder pillar maintenance including changing cartridge fuses and changing a whole new set of feeder pillar unit. Show less

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  Celcom axiata berhad

  Oct 2014 - Dec 2016

  Field services engineer

  1) Providing onsite BTS/NodeB/eNodeB (Ericsson) troubleshooting including Microwave and FiberOptic link (under supervision by Celcom Timur Sdn. Bhd).2) Doing daily site operation monitoring using Ericsson NMS (Network Monitoring System)tools/software to identify fault and remote access.3) Monitors Microwave link (Huawei, SMLink, Ericsson) to ensure transmission continuity andperforming end to end link/transmission testing including sites operating using VSAT.4) Monitoring fault and alarm for PTN (Packet Transport Network) which is router for fibertransmission within Celcom's network.5) Supervising Celcom’s contractor doing onsite repair/maintenance related to mobile andtransmission including rigging activity and new project implementation.6) Ordering good spare parts to replace faulty including providing the right Product Code/Serial tomatch previous faulty spare.7) Involved in Migration Project for upgrading 2G/3G/4G LTE transmission capacity/bandwidth forselected sites around Tawau and Semporna.8) Providing 24/7 emergency response (onsite and offsite) for BTS/NodeB/eNodeB, power failure(SESB, Standby Genset, Solar, Hybrid GreenTech) and Microwave link troubleshooting aroundTawau and Semporna area. Monitored and supervised by Celcom NOC - Network OperationCenter by providing TT (Trouble Ticket).9) Performs data speedtest and voice call test to ensure network quality in optimum performanceusing appropriate tools.10) Attending Celcom customer’s complaints and performing onsite solution if applicable. Show less

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  Digi telecommunications

  Dec 2016 - Apr 2018

  Senior associate (customer resolution engineer)

  1) Strive for DiGi’s network to provide the best experience in line with our Best for Internetcommitment.2) Managing of Customer complaints and monitoring of nature and volume of complaints, diagnosing the issues and proposed actions plans in managing these complaints.3) Managing of drive test/walk test required in identifying the issues raised by the customer andidentifying the root cause of the issue4) Responsible for Regulatory (MCMC) Management and stake holder management in regards ofregulatory.5) Responsible to improve network performance such as throughput, congestion, and …etc to support excellent customer experience.6) Develop documentation and timely reporting of optimization and upgrade progress. Show less

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  Ericsson

  May 2018 - now

  Customer resolution engineer (network quality engineer)

  1) Managing of Customer complaints and monitoring the nature and volume of complaints, diagnosing the issues and proposed actions plans in managing related complaints.2) Responsible to improve network performance such as throughput, congestion, quality, etc. to support Digi Telco customer experience.3) Preparing weekly/monthly report for high complaints cluster/region (Malaysia) and propose action plans to reduce incoming TTs (Trouble Tickets).4) Resolving customers TTs within allocated SLA including task escalation to respective stakeholders ie. Planner, Quality, RAN, Transmission Team, etc. to rectify network related issue within Digi Telco (GSM/WCDMA/LTE/Transmission, etc).5) Support other stakeholders and 3rd parties team with required information/report, ie. Planner, Rollout/Project, Marketing, MCMC, etc. Show less