Experience

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  Millennium telecom ltd., a subsidiary of mtnl

  Aug 2002 - Aug 2003

  Engineer-it

  Got selected as Engineer-IT through Campus Recruitment for Millennium Telecom Ltd., a subsidiary of MTNL, Govt. of India for Dolphin Mobile Services, Delhi.Roles & Responsibilities: To drive operational stability, efficiency and effectiveness of OSS/BSS stack covering EHPT billing system, Roaming system and BMP mediation platform for MTNL. Reviewing the day-to-day operations, Process Dashboards and conduct periodic briefings/status update meetings. Identifying process gaps, issues/concerns in existing logic and closing them through CR process. Coordination with different stake holders, internal CFT teams, outsourced teams and External teams for the configuration of new product/services rollout. Act as communication conduit to executive sponsors and program steering committee. Ensure process compliance Performing TADIG testing with International operators to have roaming agreements and to ensure reconciliation of TAP files. Show less

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  Idea cellular ltd

  Aug 2003 - Mar 2007

  Roles and Responsibilities:1. Coordinate with business teams to take business requirement, translates them into technical specifications followed by development, testing, UAT and deployment.2. Design, Development and implementation of in-house applications.3. Identify opportunities for improvement and drive process changes, working with multiple teams and product lines. 4. Provide support and expert advice to teams on consistent and auditable configuration and release management, communicate and coordinate SDLC. 5. Develop standards / practices / processes and tools as required to drive increased efficiency among the development teams. 6. Best practices of Release management. Branching, Tagging and merging practices. Build/Installer management and maintenance. Deployment environment commissioning and management. 7. Business Analyst and Development.Significant Highlights: Successfully planned and led the end-to-end execution of the following In-house Applications:a) Spectrum: It has important functionalities such as Online Re-Rate call details of a particular subscriber as per different rate plan simulating BSCS rating engine which was used to find Best Fit plan for a particular subscriber. This application was also equipped with various online Mass provisioning utilities such as Rate Plan Change, OCC, Change Fee and Tickler Uploading.b) Kustomer View: It was web based version of BSCS KV module. It provides basic customer details, OCC applied, payments, services, service history, ticklers etc. It has also feature to generate invoices in PS, HTML and PDF formats by fetching data directly from database.Successfully executed Six Sigma quality projects such as: 1. Black Belt Project on “Billing Configuration and Rating Accuracy” as team leader.2. Green Belt Project on “Reducing Customer Complaints” as team member.3. Turbo Project on “Implementation of new Exposure Policy”. Show less 1. Managing day-to-day operation of Billing system, Rating, Billing, Rejection clearance. 2. Providing L2 support for operational issues in the billing system during daily rating process and monthly bill invoice generation process.3. Coordination with internal customer/Business team to take requirements of any new proposed tariff plan.4. Configuration of Commercial/non-commercial Rate Plans, Roaming Plans, VAS services, Premium services on BSCS involving Time package, zone package, usage package, rating package, service package, rate plans, free units, price plans, Motivation and Incentives (MI), System scenario such as Pre-Business scenario, Business scenario and Complex conditions on BSCS for retail and corporate customers.5. Impact analysis of any changes made in Switch CDRs and their effect on the information system.6. MIS reports for the Management and other Departments.7. Coordination with Switch, Customer Care, Marketing, CRM Departments to ensure better customer service.8. Exploring new areas in Oracle and sharing information with team members for better use of resources, reducing execution time and performance tuning.9. Day-to-day monitoring of information system, backend Database and operating system leading to overall improvement in process and system performance. Show less

  • Application Development Manager

    Apr 2004 - Mar 2007

  • Operations Manager-OSS/BSS

    Aug 2003 - Mar 2004
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  Ibm

  Apr 2007 - May 2009

  Cluster operation executive-north cluster

  Roles and Responsibilities:1. Program delivery processes, design and implementation, active participation in the PMO-lead activities and workshops to harmonise program processes as well as program reporting and governance.2. Implementation of harmonised program structure, processes and tools at circle levels.3. Ensure alignment of circle project objectives and processes with company strategy and goals.4. Drive change toward more process oriented organisation in the circles in form of training, communication, work approach in organization wide change process for GDF (Global Delivery Framework). Act as Quality Analyst (QA) for this program for North Cluster.5. Ensure coordination of new programs with other existing programs across the different functions of the circle.6. Work closely with PMO as well as Circle managers, to establish, based on central tools and templates, appropriated indicators and instruments to track and document program performance and outcomes.7. Responsible for client coordination and communicate effectively with clients to identify needs and evaluate alternative business solutions.8. Status reporting. Risk management. Metrics management. People management. Managing team development. Incident management.9. Manage day-to-day operational aspects of a project and scope. Review deliverables prepared by team before passing to client.10. Manage project budget. Analyse project profitability, revenue, margins, bill rates and utilization. Identify business development and "add-on" sales opportunities as they relate to a specific project.11. Resolve and/or escalate issues in a timely fashion. Maintain awareness of new and emerging technologies and the potential application on client engagements.12. Develop lasting relationships with client personnel that foster client ties. 13. Conduct effective performance evaluations and mentor those with less experience through formal channels. Show less

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  Aircel

  Nov 2009 - Dec 2014

  Technical project manager

  Roles: Technical Project Manager, System and Process Design1. Interaction with business team and other stakeholders, Cross functional business team, External teams for any new project requirement/product/ service/regulation.2. Receives most assignments in the form of general objectives and determines how to use resources to meet schedules and goals.3. Agree on project scope, schedule and acceptance criteria.4. Reviews/approves project plans for conformance to program strategy.5. Assign and monitor work of systems analysis and program staff, providing technical support and direction.6. Reviewing of project execution methodology and strategy and day-to-day operational aspects of a project and scope.7. Provides effective test optimization approaches to maximize coverage within time and resource constraints8. Establish and drive software configuration management processes and release management processes for all change requests /future enhancements9. Drive/enforce quality management processes to ensure consistency in delivery.1. Heading fraud management system (Nikira from Subex) which is generating near real time fraudulent alarms, pre check alarms. 2. Heading Mediation system (CSG product, previously Intec system) which interfaces with various switch elements of MSCs, GPRS, Ericsson IN (CS4 & CS5), SMSC, MMSC, VAS elements and delivered processed mediated CDRs to other BSS systems such as EDW/BI, Security Agency, NLD-ILD, ICB, RA, FMS, Retail Billing, Roaming and ICR partners. 3. Handled Interconnect Billing, National and International Long Distance rating, invoicing to Enterprise customers. a. Heading Collection and Credit Management System (CCMS) which is responsible for Customer Segmentation , Risk Segmentation and responsible for Usage value based dunning and time based dunning. Exposure Strategy, Credit Limit ManagementCritical Projects: End to end implementation of Intra Circle Roaming (ICR) and 3G implementation. Show less

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  Aircel ltd.

  Jan 2015 - Jun 2018

  Assistant general manager-technology solution group

  Roles- Delivery Head, Program Management, Senior Solution Architect1. Understand existing solution/technical architecture and review changes to support upcoming project scope, new enhancements/requirement.2. Finalizing solution design with respect to functional and non-functional requirement within the framework of eTOM architecture.3. Create strategies for risk mitigation and contingency planning.4. Identifying emerging information technologies to be analysed, assimilated and integrated within the organization 5. Proposal for appropriate capacity augmentation with hardware specifications.6. Accountable to executive sponsors for schedule, budget, and quality of all program elements.7. Escalates decisions to executive sponsors as necessary and Leads high-level sessions for program plan and schedule development.8. RFP evaluation and vendor management.9. Analysing different implementation architecture models of Cloud based services of SAAS, IAAS and PAAS to control operational cost.Significant Highlights:-1. IOT Project: Design and implementation of IOT solution for corporate customer2. Full National MNP: As per TRAI regulation Full national MNP was to be implemented through which customers should be able to retain their existing numbers across circles/states.3. 4G/LTE Implementation (4G): Aircel became the leading operator to launch 4G services for enterprise customers in select circles. IT system adaptation for 4G/LTE services was one of the important program which was successfully planned and implemented. Show less

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  Tech mahindra

  Jun 2018 - now

  Tech specialist

  • Engage in Client Consulting & project service delivery and assessment of the requirement of the client / customer.• Map the business requirements of customer with the technology requirements.• Interface and coordinate tasks with internal and external technical resources. • Develop overall implementation solution plan, and serve as a lead as required, to implement the installation, customization, and integration efforts.• Responsible for end to end Design, Delivery and Support including SLA, KPI formulation and measurement.• Strong knowledge on operations/service delivery and automation of Operational processes for improvement and operational excellence. • Reviewing security aspects of various systems, vulnerability assessment and closure of vulnerabilities. • Implementation of Data Archival System using Cloudera Hadoop Distribution (CDH) and its components of Sqoop, HBase, Lucene/Solr. Show less