Experience

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  Solectron

  Mar 2000 - Mar 2005

  Test engineer

  • Led a team of test technicians in implementing yield improvement and sustaining activities to ensure on-time product delivery and high test quality, meeting customer expectations.• Provided valuable feedback to customers to enhance test processes and improve product quality, contributing to increased customer satisfaction.• Acted as Test Lead for Cisco Switches NPI product transfer from Solectron Austin, US, collaborating with the US product transfer team to define and set up the manufacturing test process in Penang.• Implemented productivity and quality improvement initiatives to streamline test operations and optimize efficiency.• Successfully managed the NPI transfer and manufacturing start-up of Cisco Catalyst 6000 product assemblies at the Solectron Penang plant, ensuring smooth execution and meeting project timelines.• Collaborated closely with component suppliers to conduct failure analysis and address component-related issues, supporting product quality improvements.• Engaged in regular communication with customers (Cisco Systems) to address product application issues, component concerns, and initiatives to enhance product yields and quality.• Enhanced workflow processes and tools to boost operational effectiveness and efficiency, driving continuous improvement initiatives. Show less

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  Intel corporation

  Mar 2005 - Nov 2006

  Product engineering (team lead)

  • Managed a team of 7 Product Engineers and 4 Operators, setting clear expectations and driving alignment towards company objectives.• Provided coaching and guidance to team members to achieve goals effectively, emphasizing teamwork and professional development.• Led the implementation of CPU High Volume Inventory (HVI) control processes, collaborating with cross-functional engineering teams to define and enforce lot transactions, shipment processes, receiving procedures, scrap handling, and cycle counting protocols.• Spearheaded excursion management to mitigate manufacturing impact, ensuring operational excellence to meet factory build plans and shipment targets.• Implemented productivity improvements to streamline manufacturing processes and enhance daily pack output.• Successfully reduced CPU on-hold lots and facilitated timely dispositions without compromising quality standards. Show less

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  Cisco systems

  Nov 2006 - Jul 2017

  Technical program manager

  • Orchestrated initiative projects involving new product introductions, operational enhancements, and site-to-site product transfers, ensuring seamless execution and timely delivery.• Led successful program management for multiple New Product Introduction (NPI) transfers and launches at Contract Manufacturers (CMs), ensuring quality products entered manufacturing processes efficiently.• Developed comprehensive project plans encompassing timelines, test plans, and manufacturing process reviews, optimizing project outcomes and meeting delivery schedules.• Collaborated cross-functionally with NPI teams to streamline assembly documentation development and process flows for each NPI build, ensuring alignment with project goals.• Demonstrated proficiency in schedule development and critical path analysis, achieving project milestones and deliverables consistently.• Implemented proactive corrective actions and risk mitigation strategies, resolving project challenges promptly to ensure project success.• Drove continuous improvement initiatives with Contract Manufacturers to elevate product delivery and test quality, spearheading yield improvement projects and root cause analyses.• Managed Contract Manufacturing capacity to support Cisco's revenue and growth targets, optimizing asset utilization and yield performance.• Spearheaded efforts to enhance product quality and reliability through collaboration with Cisco and Contract Manufacturer stakeholders.• Analyzed product yields and failure data, leading product debugging and failure analysis activities to drive quality enhancements.• Developed preventive maintenance programs with Contract Manufacturers, ensuring optimal equipment performance and reliability.• Led test and process optimization efforts across manufacturing stages, resulting in significant reductions in cycle time and notable improvements in efficiency.• Successfully orchestrated multiple project transfers between Contract Manufacturing sites Show less

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  Cpi (penang) sdn bhd

  Jul 2017 - Oct 2019

  Program manager

  • Managed a key business account with a comprehensive project management approach, ensuring effective task execution and delivery.• Provided transparent program health updates through weekly reporting and operational reviews, fostering stakeholder engagement and informed decision-making.• Effectively managed interdependencies between cross-functional teams, proactively resolving conflicts and optimizing collaboration to achieve project objectives.• Collaborated with interdepartmental leadership on customer initiatives, aligning program strategies with overall business goals.• Led the development and implementation of program business strategies, schedules, and budgets, optimizing resource allocation and cost efficiency.• Spearheaded program start-up activities with customers and internal stakeholders, establishing clear objectives and expectations from the onset.• Acted as the primary point of contact with customers, ensuring proactive and responsive communication regarding business account requirements and deliverables.• Managed customer escalations and crisis scenarios, demonstrating strong conflict management and problem-solving skills to achieve satisfactory resolutions.• Monitored customer revenue forecasts and orders, driving customer loading and shipment schedules to meet revenue targets and maximize customer satisfaction.• Ensured on-time shipping performance for customers, optimizing logistics and delivery processes to meet service level agreements.• Coordinated and facilitated all Request for Quotation (RFQ) activities related to the program, strategically positioning the company to secure ongoing and future business opportunities.• Negotiated business terms and conditions with transparency and integrity, adhering to company ethics and ensuring alignment with contractual agreements.• Oversaw the business development of the program, identifying growth opportunities and driving initiatives to expand market presence and customer relationships. Show less

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  Motorola solutions

  Oct 2019 - Jul 2020

  Program manager (r&d)

  •Leveraged advanced project management tools including SmartSheet, Google Sheets, PowerPoint, Google Docs, Agile, and JIRA to drive successful project lifecycles and ensure efficient program execution.•Delivered transparent and insightful program health updates through detailed weekly reporting and program reviews, fostering stakeholder confidence and informed decision-making.•Strategically managed program resources to align with project plans, optimizing resource allocation and tracking actuals for budget control and efficiency improvements.•Directed project scheduling, cost management, and risk mitigation efforts, consistently achieving project objectives within defined timelines and budget constraints.•Coordinated critical activities including prototype scheduling, pilot builds, and acceptance testing, ensuring timely qualification of new products and successful market introductions.•Proactively integrated comprehensive risk management practices at each project gate, effectively identifying and mitigating potential issues to maintain project momentum and quality standards.•Successfully resolved project challenges and led program recovery initiatives during critical phases, demonstrating decisive problem-solving skills and resilience under pressure.•Acted as the primary escalation point for program-related matters, demonstrating strong leadership and communication skills in managing stakeholder expectations and resolving issues promptly.•Fostered collaborative relationships and resolved interdepartmental conflicts to optimize cross-functional team performance and achieve project milestones.•Aligned project objectives with business requirements through close collaboration with business teams, ensuring product features and milestones met customer needs and market demands.•Governed program scope and facilitated change management processes via formal change requests, ensuring project alignment with strategic objectives and customer expectations. Show less

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  Lumileds

  Jul 2020 - Nov 2022

  Integrated program manager

  • Directed and synchronized cross-functional teams to optimize communication, streamline build activities, and ensure program adherence to timelines and objectives.• Prepared and delivered weekly executive presentations (EPM decks) outlining project status, risks, and milestones for builds and design experiments (DOE).• Managed comprehensive material planning and build execution, orchestrating efficient build plans to meet project schedules and quality benchmarks.• Ensured a customer-centric approach by promptly responding to inquiries and requests within strict timelines (<12 hours), consistently upholding exceptional service standards.• Spearheaded program risk management initiatives, proactively identifying and mitigating potential obstacles to project success.• Managed project budgets, costs, bill of process (BPO) shipments, and customer credits, ensuring strict adherence to financial transparency and budgetary constraints.• Coordinated bill of materials (BOM) scheduling and reliability planning, optimizing resource allocation and project timelines.• Leveraged internal project management tools (e.g., Task Two) to track costs and resource requirements accurately.• Oversaw milestone planning and execution of project builds, aligning with customer design specifications and system shipment schedules.• Documented and analyzed project costs associated with module builds, providing regular cost summaries to support effective budget management.• Managed procurement and coordination of raw materials, forecasting and triggering orders to meet production deadlines and customer delivery requirements. Show less

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  Flex

  Nov 2022 - now

  Technical program manager

  • Led end-to-end program management activities, ensuring successful project delivery from Prototype to Pre-FRS.• Orchestrated cross-functional teams, including engineering, quality, supply chain, NPI, and manufacturing, to achieve project objectives and meet customer expectations.• Collaborated closely with customers to define project scope, requirements, and schedules, providing regular updates and addressing challenges promptly.• Facilitated onsite collaboration during NPI builds, addressing design, process, and material challenges to ensure smooth transition to production.• Implemented robust project management processes aligned with Flex's guidelines, leading gate reviews and conducting comprehensive risk analysis.• Established effective project organizations, securing resources, and fostering clear communication and accountability among stakeholders.• Monitored and optimized project expenses across functional areas to maximize efficiency and resource utilization.• Executed project builds with precision, meeting system shipment schedules and quality standards at each milestone.• Provided regular program status updates through detailed reporting and conducted program reviews to assess progress and address challenges.• Integrated rigorous risk management practices throughout the project lifecycle, mitigating issues and ensuring project success.• Proactively addressed issues and led program recovery efforts during challenging phases, ensuring timely resolution.• Served as the primary escalation point for program-related matters, demonstrating strong customer relationship management skills. Show less