Chaitanya Chauhan

Experience

• 

  Trimax IT Infrastructure & Services Ltd

  Sept 2016 - now

  SERVER ENGINEER

  • Extensive experience in commvault backup tool, VMware and Hyper-v• Microsoft Active Directory skills including creating, deleting and modifying user accounts, setting up e-mail, home and directories• Server monitoring using OpManager • Knowledge of hardware components and hardware troubleshooting procedures • Server and client OS installation and maintenance • Well familiar with networking includes TCP/IP v4 protocol, DHCP, DNS, SNMP, SMTP, FTP• Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action on equipment including PCs, printers, multifunction copiers and networking etc• Responsible to keep servers up to date in terms of OS, Antivirus etc• Mounting of servers and provide connectivity for new clients of datacenter• Configuring of software packages (e.g. MS Office Outlook, Libero Office etc.) and email accounts• Handling of mails and verbal communication with clients• Handling customer queries and escalation as per the ITIL process standards• Preparation and submission of daily reports to respective teams (messaging ,server and network team)• Segregation of technical data to make it more meaningful to analyse using advanced MS excel• Preparation of shift schedules for 3 teams• Data tape insertion on request and preparation of daily, monthly & yearly Backup Tape reportsAchievement: Team leader of website updation dept Show less