Tracy Tuckett

Experience

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  Toyota Canada Inc.

  May 1997 - Jul 2018

  Fixed Operations Manager , Parts and Service Operations - Jackson’s Toyota

  Began as Parts Manager and advanced to the role of Parts and Service Operations Manager (Fixed Operations Manager), overseeing our service, parts, business development, auto spa, and express service departments. Achieved success and distinct market positioning through diligent efforts, unwavering commitment, and dedication. Employed Kaizen and Continuous Improvement principles, incorporating practical experience in 5S, TPS (Toyota Production System) and TSM (Toyota Service Management) to drive notable achievements in volume, gross metrics, and customer satisfaction.Drove comprehensive training programs for all parts and service employees, including technicians, ensuring a well-equipped and knowledgeable workforce. At the organizational level, managed Facilities Management including the acquisition of equipment and maintenance of the facilities. Led the Health, Safety, and Environmental (HSE) Committee and directed Fixed Operations Advertising and Marketing. Collaborated on multiple fronts, providing support for Human Resources, IT, Website development, Dealer Management Software, Customer Relationship Software (CRM), and Telecommunications. Show less

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  CARSTAR Canada

  Oct 2018 - Feb 2021

  Area Manager of Operations

  Engaged closely with franchise establishments, I actively fostered operational efficiency and streamlined processes through coaching and training initiatives. In addition to nurturing support, encouraging growth, and capitalizing on opportunities through an inclusive and cooperative approach, I also played a pivotal role in building strong relationships. This included cultivating ties with insurance vendors, paint vendors, equipment vendors, and other essential stakeholders.Moreover, I collaborated seamlessly with our development teams, contributing to the identification and facilitation of new business expansion. Ensuring team readiness was a focal point, encompassing aspects such as physical infrastructure, training, tooling, equipment, and compliance for emerging locations. Show less

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  Rivian

  Feb 2021 - Feb 2024

  In my capacity as a senior leader in North America, I play a crucial role with comprehensive accountability for advancing the business through strategic leadership in field service execution and overall business strategy. This involves extending operations from conception to establishing physical locations, overseeing the entire process of identifying, training and cultivating impactful teams. These teams include regional leaders, service operations managers, technicians, service advisors, and parts advisors. Moreover, I service as a primary subject matter expert on field service operations, guiding the development of curricula for onboarding and training initiatives. This encompasses the creation of a thorough onboarding and training program tailored for international managers. Show less

  • Sr. Manager, Field Service Operations- Central USA & Canada

    Dec 2022 - Feb 2024

  • Sr. Manager, Service Field Operations - CANADA at Rivian

    May 2021 - Jan 2023

  • Regional Manager, Service Field Operations - Canada

    Feb 2021 - May 2021
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  North American Freight Group Inc

  Dec 2024 - now

  Director, Organizational Development & Business Strategy

  Director of Organizational Development & Business Strategy | International Freight ForwardingAs a trusted executive leader, I drive organizational development and strategic initiatives at a rapidly growing international freight forwarding company with a presence across Canada, the United States, and Mexico. My primary focus is enhancing business performance through the creation and implementation of innovative frameworks for leadership development, employee engagement, and operational efficiency.In close collaboration with ownership, I shape the company’s vision by developing clear, measurable yearly objectives and key results (OKRs) that align with our long-term business strategy. I mentor senior leadership teams across multiple departments, empowering them to develop and execute their own department OKRs, ensuring alignment, accountability, and continuous growth.In addition to driving operational excellence, I am committed to creating a culture of trust and transparency, aligning business objectives with employee development, and fostering a high-performance environment where every individual can thrive. Show less