Soyini Morgan

Experience

• 

  The Travel Corporation

  Oct 2004 - Oct 2017

  🔹 Provided supervision and guidance to both onsite and remote agents, supporting them in attaining their individual goals.🔹 Achieved a commendable 85% customer retention rate through effective management and service delivery.🔹 Prepared and diligently maintained monthly and yearly productivity reports.🔹 Reacted promptly to defuse escalated calls and skilfully offered resolutions to ensure customer satisfaction. 🔹 Producing Weekly, Monthly productivity reports.🔹 Provide support to Sales Consultants & Managers 🔹 Monitors call volume & monitor incoming calls🔹 Delt with escalated calls & overflow calls 🔹 Assist with Product loading & pricing. 🔹 Produced Weekly and Monthly department productivity reports.🔹 Provided prompt, courteous, efficient service via phone or emails 🔹 Liaise with other departments and sister companies around the world 🔹 Implemented cross and up selling techniques to maximize sales🔹 Working knowledge of Sabre and Amadeus🔹 Administered the travel agent discount program 🔹 Confirmed hotel reservations, and waitlisted trips for clients as requested 🔹 Assisted other department or brands as needed🔹 Offered alternatives trips to clients affected by cancellation🔹 Rebooked flights to accommodate new trip dates 🔹 Provided information to agent regarding the Travel Agent Discount program 🔹Booked hotels and vacation packages for clients as requested 🔹 Provide accurate quotes from phone inquires🔹 Liaise with other departments both locally and internationally 🔹 Implement cross selling and up selling techniques to maximize sales🔹 Working knowledge of Sabre and Amadeus🔹 Administer travel agent discount program

  • Service Desk Supervisor

    Oct 2004 - Oct 2017

  • Insight Vacations Supervisor/some Inside Sales

    Nov 2012 - Feb 2013

  • Trafalgar Tour Canada Reservation Agent

    Jan 2007 - Jan 2010

  • Service Desk Coordinator

    Jan 2005 - Jan 2007

  • Trafalgar Tours US Reservation Agent

    Oct 2004 - Jan 2005
• 

  WFG

  Aug 2017 - Sept 2017

  Life Insurance and A&S Insurance Agent
• 

  Del Industrial Metals Inc

  Jan 2019 - Sept 2020

  🔹 Managed the processing of new hire paperwork and documentation.🔹 Conducted thorough verification of timekeeping records and promptly rectified any errors with employees.🔹 Ensured accurate and up-to-date employee files by incorporating changes in address or salary levels.🔹 Precisely calculated wages, deductions, and bonuses in alignment with company policies, ensuring timely issuance of paycheques to prevent any employee dissatisfaction.🔹 Safeguarded the confidentiality of employee records and maintained strict confidentiality regarding payroll information.🔹 Meticulously reconciled payroll discrepancies and promptly addressed inquiries from employees. Show less

  • HR and Payroll Assistant

    Jan 2019 - Sept 2020

  • Payroll and Admin Clerk

    Jan 2019 - Sept 2020
• 

  Serco Canada Inc

  Sept 2021 - Dec 2022

  Driver Examiner

  🔹 Assessed the driving abilities of applicants at various stages of the Ontario licensing process.🔹 Delivered both positive and constructive feedback to candidates in a respectful and professional manner.🔹 Adhered to performance metrics to ensure consistent evaluation standards.🔹 Maintained a high standard of integrity while fulfilling assigned responsibilities.