Experience

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  Various companies

  Aug 1987 - Apr 1994

  English teacher, translator spanish/english, tourist guide

  • English teacher at Spanish language academy for 4 years, • Owning own language school for 1 year at age of 20.• Translator English/Spanish, Spanish/English, • Tourist Guide for Spanish travel agencies in Spain and Andorra.• Learn to speak Spanish and Catalan fluently

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  Bedrijfsvereniging voor de gezondheid

  Aug 1994 - Feb 1995

  Dossierbeheerder

  • Administrative work such as taking care of the mail, files of customers, attending customers over the phone• After internal training responsible for part of the calculation on the right of Unemployment Benefit for a number of unemployed Dutch citizens.

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  Novell

  Feb 1995 - Apr 1996

  Business applications technician

  • Providing first line Technical Support for WordPerfect for Windows in Spanish, Catalan, English and Dutch,• Language coordinator of the Spanish Team. Creating the Spanish forum on CompuServe as a Sysop;• Improve technical skills of the technicians in the Spanish language team by organizing knowledge sharing sessions and ensuring short communication lines.

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  Corel corporation

  Sept 1996 - Feb 1998

  • Solving high-end technical problems for Premium Accounts in EMEA, SME in: Macro’s, Software Development Kit, Automated Documents. • Preparing high end technical training material for Technical Premium Training Conferences and providing Technical Premium Training conferences.• Beta testing WordPerfect (WP) suites together with developers and engineering teams in Corel Orem (US), • Intermediate between Premium customers and WP development translating their requirements into technical solutions, therefore working very closely together with the WordPerfect developers in Corel Orem. • Solving presales technical problems for potential Premium customers in Europe, South Africa and South America, Representing Corel at Trade Shows for corporate customers (SIMO, Madrid),• Involved in the sales process of Premium Services contracts to European corporate accounts;Achievements: Due to my level of analytical skills, technical ability and the ability to describe technical issues and root causes, I was appointed one of the few official bug reporters to WordPerfect developers for all international versions of WordPerfect. I would gather potential bugs from end users in specific forums and sites, investigate, define root cause, either create a patch myself or indicate to the developers’ team in Orem which part of the code needed to get a patch. Show less • Managing continuous development of technical training material on WordPerfect Suite 8 applications, Shared Code and Code Changes by 8 team members.• Developing training material on additional WordPerfect products, for Premium Training Conferences, Sysops in EMEA and Support partners in EMEA.• Providing training to all L1 and L2 technical support engineers for Corel WordPerfect Support in EMEA, including teams at suppliers.• Account manager for Support Partners in South and Central America. • Representing Corel at Trade Fares in The Netherlands; Solving 3rd line problems at customers on-site in Europe for Premium Accounts. Achievements: Identified the need for a formal training department in EMEA to ensure correct level of knowledge in various support roles and knowledge management to maintain that knowledge. Put together a business case and proposed it to management. I got the opportunity to work out my ideas and set up the training department as an official department in Corel EMEA. I managed to increase the service levels for L1 and L2 WordPerfect EMEA technical support Show less • Trainer for the second line Support Technicians in Dublin. • SME in: Macro’s, Templates, Styles, Fonts and Graphics. • Writing technical training material on the differences between PerfectOffice 3.0 and Corel Office Professional Suite 7, • Training second line support technicians in Dublin on Corel Office Professional 7 Suite, • Sysop of the Dutch forum on CompuServe (providing technical support and maintaining the forum). • Creating the Spanish forum on CompuServe as a Sysop, • Training support technicians of Corel’s Support Partner in the Netherlands, • Account manager for Corel’s Support Partner in the Netherlands. • Achievements: Ensured a higher level of level 1 WordPerfect Technical support from the supplier for the Dutch market by defining gaps in service and providing them additional and tailored training, including a shift in mindset moving from handling as many calls as possible to correctly answering as many calls as possible.• Achievements: Due to my technical ability and knowledge on international versions of WP, I was one of the two only support engineers worldwide invited for the WordPerfect Developers Conference at Corel HQ in Orem (US). I prevented a strategic decision to remove the set of special characters from the WP US version, on which all international versions were built; this prevented thousands of calls to come into support on bugs on international versions caused by mismatches in special character set and helped the international versions to continue to be well received by customers. Show less

  • Premium Engineer

    Jul 1997 - Feb 1998

  • WordPerfect Technical Trainer

    Jan 1997 - Jun 1997

  • WordPerfect Technical Support Specialist

    Sept 1996 - Jan 1997
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  Brunel

  Feb 1998 - Jul 1999

  Contracted by Shell International Exploration and Production (SIEP)• Migrating 2500 MSMail clients to Outlook98 at SIEP at 3 sites (Rijswijk, The Hague and Noordwijkerhout) in 8 weeks. • Managing testing process of installation scripts, developing variousinstallation procedures, planning pilot and procedures for improvement, planning roll out, • Hiring resources (1 team leader and team of 5), • Managing migration, intermediate between customer and project teams. Communication on project to Shell internal helpdesk, e-mail support team, scripting team and other parties involved. • Managing communication with steering group. • Handing over project to operational organization (transition to support)• Built on trust with the business by proper and sufficient communications, deliver what was agreed and listen to their requirements and more general suggestions for improvement of IT service delivery. Show less Contracted by Shell International Exploration and Production (SIEP)For the migration of 400 laptops and a number of home PC’s responsible for • Delivering project plan, hiring the resources for the project, monitoring progress, improving processes• Coordinating development of procedures for Remote LAN Access and migration of MS Mail clients to Outlook• Creating escalation procedures for technical Support, • Coordinating development of technical training documentation for Support Technicians, • Organizing training for operational environment support engineers, hand-over to operational environment (transition to support).• Delivered in time and budget Show less Contracted by: Shell International Exploration and Production (SIEP)• Monitoring order and delivery of servers, managing the installation of the servers, developing migrationprocedures, • hiring resources for project, initiating and managingcommunication between project team members, liaison between customer (user-organization) and IT-organization; • building on trust to the user-organization, • Create migration planning, planning of themigrations, monitoring migration, monitoring rescripting of applications• Increase trust with business Show less Contracted by: Shell International Exploration and Production (SIEP) • Migrating 2500 PC’s to a standard desktop environment and standard hardware+ a number of Novell servers to NT. As one of the three roll-out managers for this project I was responsible for defining the approach of the full delivery, hiring resources for the 11 project teams, managing the roll-out, managing the team leaders of the 11 teams, integrator between customer and project teams, translating customer requirements into technical solutions, continuously working on improvement through communication with all Team Leaders, communication to team leaders, communication to operational support organization, • logistically planning migration: order and delivery of hardware, timely preparation of software, scheduling resources, migration of server accounts, scheduling parts to be removed, etc. • Managing training and after care, evaluation, hand-over to operational organization (transition to support).• Achievements: ensuring continuity in the delivery during setbacks like hardware delivery delays. Ensuring high level of customer satisfaction and building on trust with the business.Out of the 3 roll out managers I was the only one who was asked to stay to work on following projects at SIEP. Show less

  • Roll-Out Manager MS Mail

    Feb 1999 - Jul 1999

  • Project Leader Remote LAN Access client migration

    Oct 1998 - Jan 1999

  • Stream Lead for communications

    Jul 1998 - Jan 1999

  • Roll-Out Manager New Desktop Generation (NGD) first version of GI-D used worldwide in Shell

    Mar 1998 - Oct 1998

  • System Manager

    Feb 1998 - Mar 1998
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  Alma flamenca

  Aug 1999 - Dec 2000

  Owner

  After having taken workshops and courses from Eva La Yerbabuena, Andres Marin, Alegria Suarez, Antonio Gades and Maria Magdalena at El Amor de Dios in Madrid and other locations:• Building and managing own company: “Alma Flamenca” Flamenco dance school (70+ students) and a Spanish Language Center. • Organizing performances and workshops from respectable Spanish artists. • Teach Spanish language courses• Dance in performances.• Created a theatre performance for 40 beginning Flamenco students in de Regentes in The Hague.• Danced in performances in The Netherlands and Turkey (audience of up to 1200) with established Flamenco artists like Arturo Ramon, Erminia Fernández, Primos de Norte and De Reghas. Show less

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  Brunel

  Sept 1999 - Nov 1999

  2nd project leader

  • Assisting 1st project leader in setup and design of project, inventory and gap analysis of initial procedures made for project. • Tested reliability of the project through meetings with various parties involved, planning of migration phases and formed a final version of the plan.

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  Inter kennis

  Jan 2001 - Jun 2001

  Sales manager

  Responsible for initializing sales department, development of recruitment procedures, coaching of employees, anticipating on opportunities, direct sales activities, recruitment.Recruited 3 resources.

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  Spherion

  Jun 2001 - Feb 2002

  Business development training developer

  • Improvement of various internal sales processes for the Account Management Department • Advising on improvements on the information management and knowledge management processes.• Process development to standardize delivery of modular training material incl. goal descriptions, review methods through developing a standard template including standard format, template, standard content, version control, agreements. • Automated this process in MS Word and VB script ensuring more accurate information in the materials and version control. Show less

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  Source automation

  Feb 2002 - Jun 2003

  Contracted by Shell International Exploration and Production (SIEP)• Strategic design of an education program for Shell SIEP and SEPI employees to improve the use of IT tools from an individual, team and company point of view. • Design of procedures to repeat education each half year were built into the program to ensure continuous improvement. Key objectives were to increase efficiency in configuration of systems and in use of systems on user and behavioral level, increase cost-efficiency, and build on trust with the user-organization. • Trained the top 50 Leadership Team members of SIEP and SEPI one by one, hired a team of 3 trainers to train the remaining 1200 users individually.• Coordinating the individual training sessions of the 1200 remaining users (planning, progress reporting, communication evaluation, etc.) developing and embedding process and procedures.• Develop procedures to export program to all Shell sites worldwide. • Achievement: Project was delivered in time and budget and received excellent LT user satisfaction. Business case was to save $750K by better use of email and document storage and more efficient use of system. Show less Contracted by Shell International Exploration and Production• Responsible for the roll-out of 2000 local HP OpenMail accounts to global Exchange2000 accounts.• Translate e-mail requirements into technical solutions regarding accessibility, shared accounts, accounts on intranet sites.• Change Management: Communication to users prior to migration through posters, presentations, presentation on intranet, goodies, cards, printed training materials, broadcasts.• Run pilot and procedures for improvement.Achievements: Increased trust with the business through continuous communication with IT Focal Points of the 50 teams. Speeded up the amount of account migrations done per day from 50 to 100 by planning efficiently and with flexibility, allowing the project to finish in budget and 35% earlier. Excellent user satisfaction: “best project ever run in SIEP” evaluation at the time. Show less

  • Project Leader Personal Productivity Program

    Aug 2002 - Jun 2003

  • Roll-Out Manager Migration Project: HP Open Mail to exchange

    Feb 2002 - Aug 2002
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  Akibia consulting

  Jul 2003 - Jun 2004

  Training manager emea

  • Managing the day-to-day delivery of enterprise technical training delivered to Dell Sales Representatives, Dell Technical Engineers and Dell customers, and to end-users on SUN and HP. • Information management and knowledge management. • Responsible for adding structure to team and team processes, advising on global education processes and global processes between sales and delivery.Achievements: increased billable time of trainers and increased margin by creating personal development plan for the trainers, educate the trainers and hire additional trainers. Increased level of trust with Dell on the delivery of the team by communication on progress, define and work on improvements, evaluations, scores, and other team measurements. Show less

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  Source automation

  Jun 2004 - Aug 2004

  Interim project leader

  Contracted by Jellinek.Replacing IT Manager during holidays. Ensuring continuity in implementation project of Electronic Client Filing System and ensuring continuity in preparation of migration project of full Client Registration System. Managing project team of 3 engineers, communication with suppliers, work groups and steering group. Achieved proper continuity in the implementation project and data migration by suggesting and guiding the system requirements translation from department-based working to module based working to achieve proper coverage. Managed the delivery of acceptance criteria and test plan. Successfully managed the implementation of the 1st site. Show less

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  Jellinek

  Sept 2004 - Nov 2004

  Test coordinator

  Test coordinator for the migration of a Client Registration System.Defining full set of requirements by acting as an integrator for the testers, the business and the supplier and achieved a more complete testing range than initially anticipated by motivating testers and innovating ways of working. Achieved deeper level process description and testcases covering all required details by coaching and guiding business stakeholders. Project was delivered in time and budget and covering the business requirements. Show less

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  Source automation

  Nov 2004 - Dec 2006

  System one service delivery manager

  Contracted by SIEP and GP. System One, later Business OnE, was web-based portfolio management and funnel management system holding the data for project ranking and planning for the top 50 capital projects in Shell. System changes were required on a yearly basis to reflect updated requirements for project ranking and planning calculations. Achieved alignment between EPB and GP in the decision-making process by flagging and documenting gaps or conflicting requirements, facilitating meetings and guiding to decision making in order to obtain a good set of requirements. For the yearly update cycle in 2006 I was physically based in India for 4 weeks and managed the delivery to be on time and within budget. Successfully outsourced L1, L2 and L3 technical support and hosting to WIPRO: hiring the right resources, embedding Shell ITIL processes and controls. Show less

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  Source automation

  Feb 2007 - Jul 2007

  Daca security change advisor

  Contracted by Shell International Exploration and Production (SIEP) in Rijswijk.Change management to impacted user groups on Oil platforms on the implementation of security controls and system updates in the Process Control Domain (PCD) and interface between PCD domain and Office Domain. Achievements: (Project in early stages) Got alignment with the required stakeholders and change managers of all SMART Field process components, delivered a communications plan and a conclusion on training requirements. Show less

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  United quality b.v.

  Aug 2007 - May 2008

  Configuration manager

  Contacted by GPR.Keeping an up to date CMDB for Ministry VROM and PCM; Ensured all ITIL processes leading to an updated CMDB were improved by leading a data gap analysis. Defined and filled gaps in ITIL processes leading to an improved up to date CMDB

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  Michael bailey associates

  Jul 2008 - Jun 2013

  Operate landscape manager

  • Improve enhancement management process between BI, DV and SOM. Reduced enhancement delivery time and operational risks significantly;• Transition over 50 projects into operations ensuring secure, reliable and affordable operations;• Outsource Tier 2 and Tier 3 support to WIPRO for HR IT Learning.• Optimized service by adjusting ways of working and agreements and contracts where needed. • • Playing a key role in a number of global SaaS multitenant projects by defining supportability of solutions and working out scenarios versus future technologies.• Improved the overall S&T process knowledge and execution in GF SOM HR Non-SAP team by embedding and fine-tuning an S&T handbook and a set of standardized documents for Application Specialists in HR Learning and RBS. Coaching the application specialists for questions and challenging situations in S&T• Proactively monitored IT services and processes in relation to service levels/tiers and performance goals. • Overseeing change and release approvals for all changes in the Shell Open University landscape reducing risk of unauthorized or untested changes to be deployed• Outsourced L2 and L3 technical support for Shell Learning to WIPRO. • Moved Learning technical support in WIPRO from Non-MS to a MS support service• Transition to Support Focal Point: Ensuring project changes adhere to the required standards and controls and that all required evidence is delivered by the project to get approval to go live for 15 projects. Ensure that designed solutions are supportable, secure, reliable and affordable.• Solved a large number of highly visible and urgent interface data problems between Shell People and Shell Open University by coordinating a number of Application Specialists in a number of cross board support teams (SP, Interface, WIPRO). Show less

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  Shell

  Jun 2013 - May 2021

  Shell HR Transformation:• Strategic Organization Design of a combined HR and IT funnel model for all HR and IT demand of change requests - joint effort with Shell HR CI Master. Design adopted, embedded and effective;• Organization Design to manage impact of configuration requests and releases in HRIT landscape, including SaaS solutions (Workday, SalesForce) and legacy systems with Managed Services support, for coordinated aligned testing and deployments. Design adopted, further detailed by project, embedded and highly effective;• Creating the job descriptions for the IT roles in the Workday scaled DevOps model, including Chief Scrum Master, Scrum Masters, etc. Recruiting the teams who delivered Release 1 of the Workday implementation.• Chief Scrum Master for Salesforce HR ORG• Strategic Design for the interim scaled DevOps model for Salesforce HR ORG, scaling up Agile ways of working between Salesforce CRM, Performance Assessment Tool, Employee Community, Ace;• Strategic Design to manage impact of change requests of each Salesforce app in the Salesforce ORG for coordinated aligned testing and deployments in the landscape. Design embedded and operational risks removed. Design used as example for the 2nd iteration of the Workday support model;• Continual alignment in the Salesforce HR ORG with the Chief Product Owner, Product Owners, Scrum Masters, Architects and other stakeholders. Achieved quick scale up enabling timely and secure PAT and Employee Community go life;• IT Operations Management for Salesforce HR, Payroll EUAF, Talent, Recruitment. Including onboarding and management of suppliers, market standards, managed services;• IT Operations SME and FP for RFP for new global SaaS solutions in the HR Transformation program• CI Practitioner Project for CIP certification: improving stakeholder engagement to double the CI initiatives in DS T&S IT. L2 benefit. Fits in new IT CI strategy. Solution expected to be replicated to the rest of Shell IT. Show less • Strategic Design of the scaled DevOps HRIT model for the global Workday landscape in Shell, including detailed organization design with groupings in a Scrum of Scrums structure and efficient ways of working within the teams and linking teams in Shell HR and IT. Model was adopted, embedded then detailed further and live since April 2019;• Identify and manage a complex matrix of senior stakeholders (EVP and VP level -VP-2)) across the HR and IT Functions for acceptance of the strategic design to embed;• Develop and execute a transition plan – recognizing the phased Workday SaaS deployment plan and continued need to support legacy applications throughout the transition and thereafter;• Design IT roles and ways of working between HR and IT teams in the Scrum of Scrums and the linking HR IT support and delivery teams and HR business teams for the go live of Workday in Shell in April 2019. All roles posted, hired and trained;• Provide input to the design of the HR roles and ways of working between HR and IT teams – including Product Owner roles Show less • Strategic Design of the Salesforce Case Management DevOps operating model with detailed organization structures, skills, resources, roles, responsibilities for Product Owners, Process Architect, Scrum Master, DevOps teams, HR Operations teams, and linking teams. Embedded, effectively ran since go live and served as example for the Workday scaled DevOps model;• Strategic Design of a demand management framework for changes for Salesforce DevOps including roles and responsibilities on strategic and tactical level in HR and IT. Embedded, effectively ran since go live and served as example for the Workday scaled DevOps model• Design of DevOps model for Kenexa Open Resourcing, Scrum Master of DevOps team, mature ways of working, achieving delivering value to the business 3 times quicker after 8 months;• Manage support suppliers and turn around the end user experience for the Support Service for Learning, including Shell Open University, which services over 175,000 internal and external users;• DevOps SME to the Shell Functional Excellence team designing the standard Shell Enterprise Change Management process for DevOps through Kaizen events. Show less • Improve enhancement management process between BI, DV and SOM. Reduced enhancement delivery time and operational risks significantly;• Transition 15 projects into operations ensuring secure, reliable and affordable operations;• Outsource Tier 2 and Tier 3 support to WIPRO for HR IT Learning.• Managing operations of the Global Functions HR Non SAP landcape. Delivering secure, reliable and affordable IT services and operations across Shell, including online learning applications like Shell Open University, Moodle, LCMS. Managing a team of 4 Operate Landscape Managers who manage the day to day delivery of secure and reliable operations with suppliers through KPI reports, contract management, license management. Show less

  • Chief Scrum Master & Agile coach Workday and Salesforce

    Apr 2018 - May 2021

  • HR IT Support Model Advisor for Workday for the HR Transformation Program

    Aug 2017 - Apr 2018

  • Senior Operate Landscape Manager

    Jul 2014 - Aug 2017

  • Operate Landscape Manager / Application Specialist GF HRIT SOM

    Jun 2013 - Aug 2014
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  Wipro limited

  Jun 2021 - Oct 2022

  Sr agile transformation consultant

  *Sr DevSecOps Coach to improve DevSecOps maturity in WIPRO teams in multiple tribes (600+ FTE), coaching Agile coaches, Scrum Masters, Ops managers on DevSecOps and LEAN Continuous Improvement at health manufacturer. * Preparing and running the PI Planning session for 1 tribe * Line manager of Team of Scrum Masters in Mexico. *Project Manager Salesforce CoE Design and DevSecOps improvement recommendations for large international health product manufacturer*Strategic Consultant for global travel technology company: Designing program governance for strategic program, including governance bodies, sessions, materials, agreed measurements. Hiring Scrum masters for the corresponding ARTs and preparing for the Agile Transformation program. *Agile transformation Consultant for large consumer and health product manufacturer: Working with IT stakeholders under CIO to further mobilize their DevOps transition by analyzing assessment tools & approach and conducting focus group sessions to define, combine and centrally manage improvement initiatives to meet DevOps maturity targets for the year.*Worked on WIPRO iDEAS deal of the Year for Travelport defining Agile Transformation Strategy & Plan Show less

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  Asml

  Oct 2022 - now

  Scaled agile transformation leader d&e mms cluster

  Oct 2022- ongoing In D&E MMS: As MMS Cluster Representative: responsible for the deployment and implementation of ASML Agile Development Model (ADM, based on SAFe) in the MMS cluster, covering 18 Agile Release Trains (ARTs) and projects delivering hardware and software by around 1800 employees. Designing and embedding a leader led deployment approach, adopted as standard for D&E.Defining and executing change strategy and plan. Leading team of 3 senior Agile coaches to:*bring 7 existing ARTs to higher level of maturity *include 4 projects into existing ARTs *initiate 7 new Agile Realease Trains (ARTs) in 2024.Contributing to the design of ADM and collecting feedback from MMS Cluster on operating models on team, ART, solution and portfolio level, planning guidance models as well as role excellence models.As the representative of all Cluster Representatives in D&E, aligning all D&E clusters to prepare for decision making by VPs in D&E staff on ADM planning solutions.October 2022-August 2023: Ad Interim RTE/STE for the Stage Position Measurement (SPM) ART covering 26 Agile Teams in 4 sub ARTs. Show less