Marco De Simone MIH

Experience

• 

  DoubleTree by Hilton

  Jun 2012 - Sept 2014

  Chef De Rang
• 

  Hilton Garden Inn

  Sept 2014 - Mar 2015

  Chef De Rang, Room Service Waiter, Banqueting Waiter
• 

  Royal Garden Hotel

  Mar 2015 - Dec 2020

  Park Terrace Restaurant, Bar & Lounge;(2 AA Rosettes)• Ensure positive customer experience by analyzing and improving all process and points of contact.• Model company standards and policies in all interactions.• Learn and develop supervisory and administrative skills necessary for managerial positions.• Sets performance goals and objectives with upper management. • Monitors performance progress with management and key trainers.• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of deparmental duties.• Receives training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities. Show less Park Terrace Restaurant, Bar & Lounge;(2 AA Rosettes)• Pro actively managing the day to day restaurant, bar and lounge operation in the absence of either the Restaurant Manager or Assistant Manager.• Managing/Supervising shifts whilst on duty.• Ensuring the team are correctly uniformed, inline with company standards, explaining to the overall Team the importance of personal hygiene.• Ensuring team are punctual, polite, courteousand helpful to guests and colleagues at all times.• Assisting the Restaurant Manager in screening, interviewing, hiring, and training restaurant staff.• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.• Checking in on dining customers to enquire about food quality and service.• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.• Monitoring the restaurant’s cash flow and settling outstanding bills.• Reviewing customer surveys to develop and implement ways to improve customer service.• Resolving customer complaints in a professional manner. Show less Park Terrace Restaurant, Bar & Lounge;(2 AA Rosettes)• Pro actively managing the day to day restaurant, bar and lounge operation in the absence of either the Restaurant Manager or Assistant Manager.• Managing/Supervising shifts whilst on duty.• Ensuring the team are correctly uniformed, inline with company standards, explaining to the overall Team the importance of personal hygiene.• Ensuring team are punctual, polite, courteousand helpful to guests and colleagues at all times.• Assisting the Restaurant Manager in screening, interviewing, hiring, and training restaurant staff.• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.• Checking in on dining customers to enquire about food quality and service.• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.• Monitoring the restaurant’s cash flow and settling outstanding bills.• Reviewing customer surveys to develop and implement ways to improve customer service.• Resolving customer complaints in a professional manner. Show less Park Terrace Restaurant, Bar & Lounge;(2 AA Rosettes)• Greeting and escorting customers to their tables.• Presenting menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).• Preparing tables by setting up linens, silverware and glasses.• Informing customers about the day’s specials.• Offering menu recommendations upon request.• Up-selling additional products when appropriate.• Taking accurate food and drinks orders.• Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.• Communicating order details to the Kitchen Staff.• Serving food and drink orders.• Checking dishes and kitchenware for cleanliness, presentation and report any problems to the Supervisor/Manager on duty.• Arranging table settings and maintain a tidy dining area.• Delivering checks and collect bill payments.• Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).• Following all relevant health department regulations.• Providing excellent customer service to guests. Show less

  • Trainee Assistant Restaurant, Bar & Lounge Manager

    Sept 2019 - Dec 2020

  • Restaurant Supervisor

    Oct 2018 - Aug 2019

  • Junior Supervisor

    Feb 2017 - Sept 2018

  • Waiter

    Mar 2015 - Jan 2017
• 

  Shangri-La The Shard, London

  Dec 2020 - Nov 2023

  • Shangri-La The Shard, London has, once again, been recognised in the prestigious Travel + Leisure World’s Best Awards, listed as #3 Hotel in London, #10 City Hotel in Europe, and #60 in the world. It goes without saying that this award is one of the most well-regarded in the hotel industry, and read by many clients and guests worldwide. We have been ranked in the top three for the fourth year running.• TĪNG Restaurant has been mentioned in “The best afternoon teas in London for 2023” on The Telegraph.https://www.telegraph.co.uk/travel/destinations/europe/united-kingdom/england/london/articles/best-afternoon-teas-in-london/ Show less • Schedule and coordinate meetings such as F&B, Ops, Productivity and Health and Safety meeting.• Conduct employee performance reviews and providing training and guidance as needed.• Organising team schedules and handling staff issues making sure there is always a greatatmosphere in the restaurant.• Develop great customer relationships.• Actively participate in recruitment and dismissal processes, interviewing, hiring and training new employees with Management’s collaboration.• Smooth out problems within the workplace.• Address employee and customer concerns.• Develop strategies for better workplace efficiency and goal achievement.• Email and phone correspondence.• Liaise between managers, customers, and employees to ensure the highest level ofsmoothness in operation.• Provide direction to staff and always assisting on the floor, leading the Team by example.• Monitor spending patterns and budget.• Make executive decisions whilst on duty, hold meetings, and provide accountability.• Initiating and driving marketing efforts and informing clients and employees aboutpromotions.• Ensuring that employees follow company policies, as well as health and safety regulations.• Answering to guests’ complaint either via phone or email, and efficiently resolving them withimmediate follow up.• Answering to TripAdvisor’s reviews for Ting Restaurant & Lounge. Show less • Develop the skills and effectiveness of all Restaurant Team members through the appropriate training, coaching and mentoring.• In charge of doing monthly Competitor Analysis.• Maintenance of LQA and Forbes standards.• Drafting responses for Ting Restaurant’s reviews on TripAdvisor and send them to theRestaurant Director for approval.• Departmental Trainer.• Checking in on dining customers to enquire about food quality and service.• Handling guests complaints in a professional manner.• Organise and supervise shifts, including daily duty allocation, conducting briefings and sharing important information to WOW our guests.• Promoting Ting Restaurant, all F&B outlets and Shangri-La Hotel’s Company on Social mediasuch as LinkedIn, Instagram and Facebook in order to improve productivity and sales.• Working along with the Team towards the same mission, following hotel’s vision, supporting the whole F&B Team to reach financial goals.• Conducting cashing up and restaurant’s opening / closing operations.• Supervising staff as well as training and evaluate staff performance.• Monitor operations and initiate corrective actions.• Creating SOPs for Ting Restaurant such as new tips procedure in order to increase staffmotivation and foster collaboration within the Team.• Involved / collaborate with Restaurant Director and Restaurant Managers in the hiring process of new skilful team members. Show less

  • Restaurant Manager

    Aug 2022 - Nov 2023

  • Acting Restaurant Manager

    Mar 2022 - Jul 2022

  • Assistant Restaurant Manager

    Aug 2021 - Feb 2022

  • Restaurant Supervisor

    Dec 2020 - Jul 2021
• 

  Institute of Hospitality

  Oct 2021 - now

  Members will have gained appropriate qualifications and training, together with experience in a management or senior management post directly concerned with the hospitality or related industries.

  • Vice-Chair of the Institute of Hospitality Youth Council

    Feb 2023 - now

  • Member (MIH)

    May 2023 - now

  • Associate (AIH) Associate membership

    Oct 2021 - May 2023
• 

  Corinthia London

  Nov 2023 - now

  Deputy Restaurant Director of Crystal Moon Lounge and The Garden Restaurant

  • Crystal Moon Lounge at Corinthia London, has been awarded the Harden's Certificate of Achievement for High Quality Food in the 2024 Diner Survey.• We feel honoured to have been recognised for the Award of Excellence from the 2024 Afternoon Tea Awards with AfternoonTea.co.uk• https://www.thehandbook.com/best-afternoon-tea-in-london/ Pleased to share online coverage of Afternoon Tea in Crystal Moon Lounge published today in The Handbook: Best Afternoon Tea In London: 42 Experiences Worth Booking - The Handbook. The Handbook is a multi-award-winning 360 lifestyle magazine, leading the industry in food & drink content, supporting London restaurants since its launch in 2006. The Handbook has a database of 230k+ daily subscribers, 65k Instagram followers and a reach of 1.6 million monthly users on site. The Handbook boasts unmatched page rank and domain authority, with its popular guides consistently ranking #1 on Google for highly competitive terms. Show less