Experience

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  Ekdotiki voreiou ellados

  Oct 2000 - May 2001

  Electrician

  Electrician shift worker.Responsible for preventive and corrective maintenance of printing machines' electric and electronic parts (PLCs, relays, generators etc.)

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  Bp

  Jun 2001 - Sept 2003

  • Terminal Operations Manager

    Mar 2002 - Sept 2003

  • Terminal superintendant

    Jun 2001 - Feb 2002
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  Ote group of companies (hto)

  Oct 2003 - Oct 2005

  • Network Infrastructure Engineer

    Oct 2004 - Oct 2005

  • Television Broadcasting Engineer

    Jul 2004 - Sept 2004

  • Account Manager

    Jan 2004 - Jun 2004

  • Field Technician - Engineer

    Oct 2003 - Dec 2003
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  Ote s.a. - deutsche telekom group of companies

  Nov 2005 - Apr 2022

  ⇨ Manage a team of eight line managers and 270 employees to achieve set corporate business objectives. ⇨ Hold accountability for timely delivery of fixed lines product portfolio up to 750,000 end customers. ⇨ Work with other team members to ensure all contractor works consolidation project work completed ahead of schedule.⇨ Administer budget operations worth €3.2M, including expense management.⇨ Facilitate f2f and agile workshops and sprints✯ Offered guidance and direction to team, conducted analysis of backlog works and of business risks, and met clients and law enforcement requirements.✯ Headed pilot project of the new digitalised way of interacting with contractors, resulted in optimized efficiency on work orders completion.✯ Motivated employees by providing compensation and benefits, identified employees’ weak areas, and accordingly developed training plans to enhance knowledge and technical skills.✯ Acted as representative of the company in front of all stakeholders in meetings.✯ Facilitated numerous design sprints, training workshops and moderated events Show less ⇨ I have managed fixed lines product portfolio delivery with focus on providing excellent customer service to over 220,000 clients across retail and wholesale sectors. ⇨ I have participated in field services transformation project as team member within Deutsche Telekom NatCos that improved delivering field services processes. ⇨ I have deaded the implementation of investment plan on new generation access networks. ⇨ I have selected and appointed more than 100 talented employees in North Greece, while acting as line management representative. ⇨ I oversaw budget €1.8M per annum, including capital and operating experiences.✯ Achieved delivery plan targets by interacting with local authorities, contractors, and supervisors.✯ Ensured company success by defining and achieving set KPIs and targets.✯ Maintained quality processes that minimised average fault clearing time from 75 to 42 hours and the repeated fault rate from 22% to 19%.✯ Enhanced employees’ productivity and performance, resulted in reduction of headcount by 25%. Show less

  • Senior Manager (Deputy Director)

    Feb 2014 - Apr 2022

  • Senior Manager

    Jan 2012 - Jan 2014

  • Section Manager

    Nov 2005 - Dec 2011
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  Cosmote technical services (ote s.a. - deutsche telekom group of companies)

  May 2022 - now

  Business growth and b2b operations senior manager
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  Esmt berlin

  Sept 2023 - now

  Teaching assistant