
Timeline
About me
Customer Service Supervisor "NBE"
Education

Faculty of commerce english section
2009 - 2013Bachelor's degree accounting very goodActivities and Societies: enactus bsu Overall grade : v.good

Physical education school, fayoum
2003 - 2009High school high school/secondary diplomas and certificates 91%
Experience

National bank of egypt
Aug 2011 - Sept 2011Governmental cheques payment officei worked at the department of paying governmental checks at National bank of egypt. Summer internship

Banque misr
Aug 2012 - Sept 2012Customer service representativei worked as a front office customer service representative at bank misr (internship)i was able to handle customers and solve their problems

Egyptian armed forces moral affairs unit
Oct 2013 - Dec 2014Soldier1- maintain organized flow of papers work at the office 2- editing and creating banners using Photoshop.3- creating promotion videos about victories of Egyptian armed forces using video-editing programs4- answering calls, send & receive faxes , and creating a schedule of important appointments and festivals.

Samsung sds
Dec 2014 - Apr 2015Senior staff accountantFinance,Export settlement team1- recieving orders of shipping from Samsung electronics factory.2- scheduling shipping with logistics service providers.3- getting invoices from LSPs and comparing them with the pre-assigned rates4- giving clear note for LSPs to collect their invoices.5- creating invoices from my side to SEEG.6- after getting clear note from SEEG , collect our invoices.
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National bank of egypt (nbe)
Apr 2015 - now1) Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.2) Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.3) Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.4) Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.5) Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.6) Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Show less
Customer Service Supervisor
Jan 2024 - nowCustomer Service Representative
Oct 2021 - Jun 2024Senior Banker
Mar 2021 - Jun 2024Universal Teller
Apr 2015 - Mar 2021

Yaraqa academy
May 2019 - Mar 2021Social media manager
Licenses & Certifications

International computer driving license
Ecdl foundation
Certificate of principal of banking
Egyptian banking instituteOct 2012
Certificate of advanced english
Steinbeis university berlin - institute corporate responsibility management
Certificate of advanced english (auc)
American university in cairoApr 2012
Honors & Awards
- Awarded to ahmed salahcertificate of recognition for special trainees Banque Misr Sep 2012
Languages
- arArabic
- enEnglish
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