Experience

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  Dairy queen

  Jan 2003 - Nov 2007

  General manager/trainer
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  Radioshack

  Jan 2008 - Mar 2009

  General manager

  Lead a high performance team in development of key customer relationships. Design and execute winning sales strategies and drive sales teams toward top level corporate objectives that maximize sales and profits. Develop a suite of metrics to ensure optimal performance; control P&L. Built a solid sales force through people and process development and performance management. Provided comprehensive sales training, defined objectives, and managed personnel in accordance with enterprising sales goals.Created a culture focused on building relationships and relationship selling; monitored performance to ensure excellence in customer service.• Ranked 1st in the district 11 of 13 weeks in sales performance and commissions• Trained, led, and developed the highest performing part time sales manager in the region 54 stores• Recruited, motivated, and mentored the top 2 assistant managers in the district for sales performance.• Achieved top improvement in sales performance on our key lines of profitability; cell phone, accessory attach, and service plan attach.• Implemented, designed, and Led several community and campus initiatives and cooperatives to increase store visibility and customer loyalty. *Highly impacted bottom line revenues within first 6 months of employment Show less

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  Rent-a-center

  Apr 2009 - Jun 2016

  District manager

  Promoted to a troubled district that had been struggling with people, customer service, account management, appearance, and sales for several years. Responsible for training and development of store personnel, consistent improvement in sales, service, and customer satisfaction. From take over I immediately improved collections performance within first 60 days and grew positive on customer accounts by 2013 years end. Responsible for up to 11 RTO. Led and developed a team of 73 reports.•Promoted & Trained over 30+ Assistant Managers, 16+ Lead Assistants, 10+ store managers, 1 District Manager & 2 Center Of Excellence coaches•Developed a dynamic group of higher performing managers often times ranked in top 10 of 72 stores•Screened, Recruited, and trained top talent MIT's and achieved quick performance improvement through structured mentorship, leadership, and development•Created, Managed, and Tracked Store activity relative to established action and game plans•Increased Gross profit margins 2.4% in YOY overall; improvement in nearly all locations•Managed and trained Store staff within context of P&L budgets *leading 3 stores into overall YOY profit improvement•Managed 2nd top performing store in the company in the CI program, per intra company report•Managing a top performing store in the division in the Phoenix program, per intra company report•Performed on-time audits and inventories•Investigated, researched, and neutralized 4 huge loss prevention losses within first 3 months in position•Trained and hired 10+ new Store Managers to lead all team members on every aspect of Store•Achieved 2nd highest growth in the region by 2013 end•Top 3 DM in region for collections during Q1, 2014•Top #1 DM in region, January 2015; #11 DM in company for Q1 of 320+ Show less

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  Trio, upward bound program

  May 2015 - Aug 2015

  Student mentor

  Participating in staff training and staff meetings;Serving as a role model and supervisor for students;With a partner, taking primary responsibility for a group of 13-14 students;Coaching students in a series of creative problem solving challenges;Monitoring program-wide compliance with UB guidelines, goals and philosophy;Serving as a teaching assistant in academic classes;Assisting students in establishing and monitoring individual goals;Modeling and honoring the "full value/no discount" policy;Preparing final evaluations for six to seven students;Assisting with general chores and administrative tasks; Show less

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  Powur solar workforce

  Aug 2016 - Apr 2019

  Powur partner
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  Sears

  Jan 2017 - Apr 2017

  General manager

  Direct responsibility of all aspects of business operations at a multi-million dollar big-box retail format. I provide direction for up to 60+ reports and report to Market Director of Operations. My daily tasks are to provide comprehensive sales training, define objectives and key results, as well as consistently achieve top performance in accordance with profitable sales goals and credit expectations.

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  Buddy's home furnishings

  May 2017 - Oct 2019

  General manager

  Operational leadership in a million dollar location. Consecutive improvement in top line revenues, continued improvement in gross profit margin while leading the store through several months of top of the company performance.

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  Impact rto holdings

  Oct 2019 - Jun 2022

  • Regional Operations Manager

    Oct 2019 - Jun 2022

  • Regional Operations Manager

    Oct 2019 - Jun 2022
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  A team appliance consultants

  Jan 2021 - now

  President