Experience

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  Mphasis

  Aug 2007 - Sept 2011

  Worked as a Tech Lead with the designation Lead Infrastructure Engineer reporting to Delivery Head.Assigned to the process Batch Monitoring & Scheduling.Leaded a team of 12 Technical Engineer)- Worked on the following tools  Autosys Monitoring  Autosys Scheduling Unicenter Autosys (Web Interface)  UWCC ( Unicenter Workload Control Center) Monitoring on HP Open View Tivoli (TWS) Appwork (Monitoring and Scheduling) on Various Instances. Remedy (Incident Management tool) JAMS VCC (Virtual Control Center ) Unicenter Web InterfaceMonthly Report Generation (Performance Matrix)Accumulating the data for the month for the team performance based on the PKT (Process Knowledge Test), Ownership, Adherence & Client feedback.Working with the team, having regular team meetings.Billing & Client Communication.Part of the interview panel & transition team. Show less

  • Lead Infrastructure Engineer (Batch Operations)

    Dec 2008 - Sept 2011

  • Subject Matter Expert (Batch Operation)

    Aug 2007 - Dec 2008
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  Tesco bengaluru

  Oct 2011 - May 2016

  Handling incident problem & change management & ; managing incidents (appx. 50 incidents per week) and resolving problems. also part of Continual Service Improvement team.People Management Adding backlog items; running sprints for development; conducting daily scrum meeting; posting daily scrum updates to the management/product owner/managerConducting retrospective scrum meetings after the sprint; Understanding the End to End Click & Collect Tecno-Functional Flow.Creating a concrete process for Store Setup, activation & Deactivation of stores on the website.Leading the team & process with strict ITIL guidelines. • Leading 2 teams of 24 members each for batch scheduling & administrator (L2 & L3); upholding ITIL V3 standards and informal audits within the team. Supporting Tesco GMO & Tesco Bank. • Ensuring SLA & KPI’s compliances as per the application support prospective and the process compliance while adhering to Tesco HSC IT processes

  • IT Service Manager & Scrum Master

    Jan 2014 - May 2016

  • Service Manager (Click & Collect)

    Nov 2012 - Jan 2014

  • Application Lead/Principal Software Eng

    Oct 2011 - Nov 2012
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  Ginnovee technology pvt. ltd

  May 2016 - Dec 2016

  Manager operations & support

  Key Result Areas:• Leading the IT Service & Support Teams. We keep the lights on while delivering continuous service improvement and new functionality for the business teams.• Managing Service Delivery & Infrastructure support for VAS services across Yemen, Ethiopia & India, Invoice processing and Technical support for US based clients.Highlights:• Implementation of end to end ITIL processes for India & Yemen based team. • Introduced & implemented Zendesk, with the help of Zendesk team.• Implementation of monitoring tool Monit, POC for Splunk. Show less

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  Amazon

  Jan 2017 - now

  I lead the Support Engineering Team at Amazon Payment Services and have a diverse & cross functional team of Support and System Development Engineers. We have been making payments processing at Amazon safer, faster and reliable. We support multiple engineering team for $1 Trillion Payments Processing at Amazon. We support systems and services that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We ideate, learn and innovate to improve customer experience across the globe. Show less

  • Engineering Manager, SRE/Devops (Amazon Pay)

    Jan 2021 - now

  • Support Engineering Manager (Amazon Payment Services)

    Jan 2017 - Mar 2022