Experience

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  Centro de investigación y estudios políticos, ucr

  Jan 2010 - Mar 2010

  Assistant on website support and news analysis

  Keep track on the news around 2010´s National Elections. Update the website every day.Study the electoral panorama from a political perspective

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  Procomer, costa rica pavilion, shanghai world expo

  May 2010 - Nov 2010

  Business assistant

  Receive clients and attend investors interested in establish business with Costa Rica. Support at pavilion activities, VIP visits and other duties.Chinese – English - Spanish interpreter. Support entrepreneurs in business meetings.Assistance in preparation for public events and activities held during the expo.

• 

  Confucius institute at costa rica university

  Jan 2012 - Dec 2012

  Cultural assistant

  Keep track of information in regards to relevant news on Chinese affairs, and provide support in the extension of knowledge about cultural, social, economic and political matters.Assistance in preparation for events and activities held by the Confucius Institute.Collaborate with the organization of books, title translation and assets control of the Institute.

• 

  Ibm

  Jan 2013 - now

  Employee in this specialty is responsible for the execution of the squad. The leader is responsible for the accuracy of the deliverables, compliance and timely turnaround for their Client and IBM operations. The leader has an important role in the relationship with the internal clients and is accountable for the key metrics. They have responsibility to establish a strong and fluid relationship with their internal client organizations and serve as a consultant on the execution feasibility and transformation of the support of their Client and IBM operations. This role has people management responsibility for small teams and is responsible for talent and skills management for employees within the squad. This leader will serve to build relationships with peer leaders in other squads, as well as clients supported. They remove barriers and enable work, manage demand from a single prioritized funnel ensuring optimal workload balancing, participate in tactical Kaizen, and ensure the teams have the necessary tools to be successful. This leader will also manage the squad budget, handle people management escalations, and ensure the funnel of work is optimized and that the risk management is sound. The leader will monitor industry best practices for servant leadership and benchmark their teams against competitors. This leader needs to be able to drive continuous improvement in support of the business. This leader will coach and enable employees to help cultivate alignment with our IBM Agile revolution. Show less

  • Aspera SW Local Manager

    Aug 2021 - now

  • Q2C US Distribution Squad Leader

    Jun 2018 - Aug 2021

  • PMA First Line Manager

    Feb 2017 - Jun 2018

  • Project Management Administrator, Team Lead

    May 2015 - Jan 2017

  • Project Management Administrator

    Jan 2013 - May 2015